Watch was shipped as ordered and in beautiful condition. I love my Seagull 1963 and wear it every day. My only issue is that my watch runs 12 seconds per day fast. Unfortunately the regulator index... See more
Company replied
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Review summary
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Based on these reviews
Vincents help is excellent. HE gave perfect advice for which diameter watch I should be buying with my big wrists. The 42mm Seagull 1963 white panda looks great and I am surprised by the strap quality... See more
Company replied
I couldn't get the watch from Türkiye due to customs issues, but the Seagull 1963 customer team retrieved back the watch from the Istanbul customs office, booked it for me until my trip to Spain a mon... See more
Company replied
it was perfect , secure deliver , perfect answer , no problem is custom clearance . Excelent experience . i fully recomend Seagull. Dear Vicent you can be proud in Seagull. You are all excelent. It i... See more
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Company details
Written by the company
Official Seagull 1963 Store. We offer worldwide free shipping and 2 years of warranty!
Contact info
4.1
Great
338 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was excellent!
February 4, 2026
Reply from seagull1963.com
Hello Christina,
Thank you for your review. Great to hear that you loved the watch.
Thank you!
Vincent
Beautiful timepiece
Its a beautifully made watch and looks really good. The see through case back is beautiful and shows the movement of the watch nicely.
February 4, 2026
Reply from seagull1963.com
Hello!
Thank you very much for your kind words!
We’re really glad to hear you’re enjoying the watch, the open caseback is definitely one of our favorite details as well.
Enjoy your timepiece, and we truly appreciate your support.
Best regards,
Vincent
Beautiful watch 😊
Beautiful watch. Great communication and really fast delivery. No complaints at all.
March 17, 2026
Reply from seagull1963.com
Hello Jacob,
Thank you very much for your kind words! We’re really glad to hear you’re happy with the watch, the communication, and the delivery.
We truly appreciate your support, enjoy your timepiece!
Best regards,
Vincent
You did not answer when I can receive…
You did not answer when I can receive the watch. It’s been almost one month that I bought it please reply.
March 9, 2026
Reply from seagull1963.com
Hey Nabil,
Thank you for your message, I completely understand your concern.
As mentioned in our previous conversation, your package is currently in customs. At this stage, the process is handled entirely by local authorities, and unfortunately, we do not have control over the exact timing, which is why we’re unable to provide a precise delivery date just yet.
Once the parcel is released, it will be handed over to the local courier for final delivery, and we’ll then be able to give you a more accurate estimate.
Thank you for your patience and understanding.
Kind regards,
Vincent
Reply from seagull1963.com
Hey Jose!
Great to hear that you love the watch and service.
Thank you!
Vincent
Great product at a great price
Great product at a great price. Good communication & a 10 year warranty for £25.
January 5, 2026
Reply from seagull1963.com
Hey Mr Miller,
Thank you for your kind words. We are glad you loved the communication and services.
Best regards,
Vincent
Awesome experience
Got my bronze icon 2 and Vincent was really helpful in each and every stage of delivery . He was very patient to all my queries . Took around 7 days for delivery and everything was smooth .the watch is just beautiful
March 10, 2026
Unprompted review
Reply from seagull1963.com
Hello,
Thank you so much for your kind words! We’re really glad to hear that your Bronze ICON II arrived safely and that everything went smoothly with the delivery.
It was a pleasure assisting you throughout the process, and we truly appreciate your patience and trust. Even more, we’re happy to know that you love the watch, it means a lot to us.
Enjoy your timepiece, and if you ever need anything in the future, we’re always here to help.
Best regards,
Vincent
Order not delivered even after 30days
I ordered watch on 5feb,2026
Today is 11 march,2026, my order is not delivered yet.
Please let me know when it will be delivered?
Below is my order no:
Order #24291
February 5, 2026
Reply from seagull1963.com
Hey Gaurav,
Thanks for your comment. I can see that part of the order was already delivered, and the other is with last mile delivery and should be delivered soon. Unfortunately, the customs clearance process took long, a process we can't really control.
I will reach out on email.
Thanks!
Vincent
Reply from seagull1963.com
Hey Edgar, Great to hear. Thanks!
My watch Broke it fell of a bank…
My watch Broke it fell of a bank (height 20cm) iam disapointed i want a refund.
December 9, 2025
Reply from seagull1963.com
Hello Mathius,
Thanks for your review. We had sent an email earlier and we are yet to receive a reply.
Could you please provide a bit more detail about the issue? For example, is the watch not running, is the chronograph not functioning, or is there visible damage? If possible, a short video or a few photos would also be very helpful for our assessment.
Once we have this information, we’ll guide you through the next steps and arrange a solution as quickly as possible.
Thank you!
Vincent
very nice good to buy
December 10, 2025
Reply from seagull1963.com
Hello Patrick,
Thank you for your review! Great to hear that you loved the watch and services.
Thank you!
Vincent
Bad product, unresponsive customer service and false claims
I purchased a watch (Seagull 1963 | 40mm | Moonphase Cream Dial), a 10 year warranty and a Mesh Steel Strap. 3 months after purchasing the watch, it stopped ticking. Even after winding, it would not last more than 2 hours. I purchased a 10 year warranty for issues like this. The company has ignored all my emails to repair or replace the watch. They have since made false claims on Trust Pilot about responding. I have proof of their no response. They do not have proof of response. I do not recommend buying anything from this company and have reported them to Trust Pilot for platform misuse.
October 2, 2025
Reply from seagull1963.com
Hello Husam,
Thank you for taking the time to share your feedback again.
I’ve reviewed your case and i have personally reached out again using a different email address, incase our previous emails were filtered by your mailbox. Please also check your junk folder.
We are willing to help with your case, but we need a response so we can proceed with the warranty claim.
Kind regards,
Vincent
Seagull 1963 Praise
I would like to praise Seagull 1963 for their excellent and professional delivery. The quality of the watch is outstanding and fully meets my expectations.
In the first shipment, they unfortunately forgot to include the leather case. After I sent them an email to point this out, they responded quickly and, within a reasonable time, sent the leather case without any complications.
The overall communication and cooperation were at a very high and professional level. For that reason, I gladly recommend them to anyone who appreciates these watches, and I would like to express my complete satisfaction with the entire purchasing experience.
December 30, 2025
Unprompted review
Reply from seagull1963.com
Hello Darko,
Thank you very much for your kind and detailed review, we truly appreciate it.
We’re delighted to hear that the watch met your expectations and that you were happy with the overall experience. And thank you as well for your understanding regarding the leather case, we’re glad we could resolve it quickly and smoothly for you.
Your recommendation means a lot to us. Enjoy your Seagull 1963, and we hope it brings you many years of enjoyment!
Vincent
Seagull1963.com
No issues everything went well
January 5, 2026
Reply from seagull1963.com
Hey Stuart,
Thank you for your feedback!
We’re happy to hear everything went smoothly and that you had a great experience. Enjoy your watch, and thank you for choosing Seagull.
Vincent
Seagull 1963 Team
Reply from seagull1963.com
Hello Razvan,
Thank you for the amazing feedback!
We truly appreciate your support and are glad you’re enjoying the watch. It means a lot to us—thank you for choosing Seagull.
Vincent
Seagull 1963 Team
The problem hasn't been resolved after months
The problem hasn't been resolved after months.
And for your information, in the last response I received to my review, my name is not Derek.
So I'm changing my rating from 4 to 1. When a company offers a refund and I receive nothing, and after sending multiple emails that go unanswered, that's completely unacceptable.
So I'm changing my rating from 4 to 1. When a company offers a refund and I receive nothing, and after sending multiple emails that go unanswered, that's completely unacceptable.
I waited six months before writing a review of Seagull.
When I purchased the limited edition Pilot Legacy Chrono Moonphase, I noticed a possible production issue with my watch, as the inside of the case lugs wasn't polished to a perfect finish.
I returned my watch for inspection and was informed that all the watches were identical and that this wasn't a unique defect. While the watch itself is superb, from the dial and movement to the overall quality, this is a detail Seagull should correct for future production.
Mr. Vincent has always been attentive to my requests and has always responded courteously.
Today, a solution has been found, and I appreciate this service.
This demonstrates that Seagull understands customer concerns, resolves conflicts, and finds solutions that benefit the customer. Mr. Vincent received photos from me of my private collection and I think Seagull can be proud that amateur and passionate customers like myself and those who bought this same model, place this watch in their collection.
July 17, 2025
Unprompted review
Reply from seagull1963.com
Dear Derek,
Thank you very much for taking the time to update your review and for sharing such detailed feedback.
We truly appreciate your patience throughout this process, and we’re glad that the matter was resolved to your satisfaction on January 29th. Your recognition of this effort and your revised rating mean a great deal to us.
Your observations regarding the finishing inside the case lugs are noted and valuable. Feedback like yours helps us identify areas for improvement, and we will certainly pass this on to our production team for consideration in future releases.
It was a pleasure corresponding with you, and we genuinely appreciate the passion and care you bring as a collector. Knowing that our watches earn a place alongside pieces in dedicated private collections is something we’re very proud of.
Thank you again for your trust, understanding, and kind words.
Warm regards,
Vincent
Incomplete order and zero support – Return window closing!
I am extremely disappointed with my experience. I received my Seagull watch two weeks ago, but the leather pouch was missing from the box. I have reached out multiple times through official channels with no response. I now want to return the watch, but I am approaching the 14-day limit and cannot get anyone to authorize the return or acknowledge the missing items. Please contact me immediately to resolve this.
January 9, 2026
Unprompted review
Reply from seagull1963.com
Hello Swathi,
Thank you for your review, and I’m truly sorry for the experience.
In some cases, orders are shipped separately as we operate from two different warehouses. In your case, the pouch was shipped from our Hong Kong facility, while the watch was dispatched from Belgium. This is why the watch arrived earlier than the pouch.
I can also see that you received a response and that the issue has since been resolved. My sincere apologies if the response time felt long, our team is usually offline during weekends.
Thank you for your understanding.
Kind regards,
Vincent
Do not buy from this company
Do not buy from this company, customer service appalling.
I ordered the Icon 11, it arrived and broke after two days. I got in touch with them and explained the situation which they excepted.
Now the watch comes with a 14 day exchange or refund, I asked for a exchange to be sent out, but they said they were going to send me a
Returns label for the watch to be repaired which I have not received yet.
This is nearly a month ago now. I have now come to the conclusion that they are not interested in helping you if a problem arises.
Please be aware!
Chris Marotta
January 17, 2026
Unprompted review
Reply from seagull1963.com
Hello Chris,
Thank you for reaching out.
My sincere apologies if you did not receive the return label. It has been sent again to you if you missed it.
We are still interested in resolving the issue and i have personally reached out already.
Thank you!
Vincent
The watch what I bought
The watch what I bought, arrived in perfect condition.
The delivery time was a little too much.
Since the watch arrived it works perfectly. It's not late and it's not in a hurry.
December 9, 2025
Reply from seagull1963.com
Thank you very much for your feedback.
Hello Daniel.
We’re happy to hear that the watch arrived in perfect condition and that it’s been working flawlessly for you. It’s great to know the timekeeping has been spot on as well.
We appreciate your patience regarding the delivery time, and thank you for your understanding. Enjoy your watch, and please don’t hesitate to reach out if you ever need anything.
Vincent
Seagull 1963 Team
Buyer beware
I sent them an email and cancelled the order on Sunday. On Wednesday I received a shipment from them. It was supposed to contain the watch, a free watch case and a leather box I bought from them. It contained only the leather box even though the email from them said that all three items were supposed to be in the shipment.
They have ignored my cancellation email and I have not heard a word from them. I will report them to my credit card company if they do not refund within 24 hours.
Buyer beware. I should not have listened to all those YouTubers praising this company.
*Update*
They did finally refund. It took a long time to get in touch with the company. Only after I left them one star that they contacted me. I am going to change the review to two stars, but my buyer beware warning still stands.
January 7, 2026
Unprompted review
Reply from seagull1963.com
Hello,
Thank you for taking the time to share your experience. We’re genuinely sorry for the confusion and frustration this situation caused.
To clarify, your cancellation email was received, and the watch itself was not shipped. Unfortunately, due to a breakdown in communication between our warehouses, the leather box (which ships separately) was already dispatched before the cancellation was fully processed. We completely understand how receiving a parcel after cancelling the order can feel alarming, and we sincerely apologize for that.
As soon as this was identified, we proceeded with a full refund for the entire order. There is no need to return the leather box, please consider it a goodwill gesture from us for the inconvenience caused. A refund confirmation email has been sent, and the funds should reflect back on your original payment method shortly, depending on your bank’s processing time.
We regret that our response time did not meet expectations in this case and understand how that affected your confidence. Your feedback is taken seriously, and we are actively improving our internal processes to prevent this from happening again.
Thank you for your patience, and again, our sincere apologies for the experience.
Kind regards,
Vincent
seagull1963.com
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