I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a great service from CONNOR J
a great service from CONNOR J. Much appreciate it
July 7, 2026
Unprompted review
Good and easy
July 2, 2026
Unprompted review
Quick service and everything very easy to fill up
Very easy to deal with and super quick respond
July 4, 2026
Unprompted review
Avoid at any cost (if you forgive the…
Avoid at any cost (if you forgive the pun) - they will offer finance for any item and then cancel your order and mark you as a medium credit risk despite having a flawless credit score. This happened to me on a apple project because my address was in the south west buying from Harvey Norman in the midlands (online) applying for credit in with an Irish company (Humm) go figure... Only issue is this has now affected my credit score. Shockingly bad . Cowboys
July 6, 2026
Unprompted review
Reply from humm Classic
Hi Patricia
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner J provided excellent customer…
Conner J provided excellent customer support and resolved my issue quickly and professionally. He was friendly, knowledgeable, and made the whole experience smooth and stress-free.
July 6, 2026
Unprompted review
Reply from humm Classic
Hi Dariusz
We appreciate you taking the time to leave us your review
Great to hear Connor was able to help in delivering a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Connor J
Connor J, helped me to increase the loan amount, he was quick and responded quickly on my query. He is good at his work.
July 6, 2026
Unprompted review
Reply from humm Classic
Hi Athmandanda
Thanks for leaving us your 5-star review!
Great to hear Connor was able to assist you with your query to a high standard..
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was overall good experience
July 6, 2026
Unprompted review
Reply from humm Classic
Hi Jinu joy
Thanks for taking the time to leave a review.
Great to hear of your positive customer experience dealing with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Marius
We appreciate you taking the time to leave a review.
Glad to hear you found the process easy to navigate.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Super fast
Super fast. Approved within minutes. Only issue was ID authentication was difficult to read my Drivers License
July 1, 2026
Unprompted review
Reply from humm Classic
Hi Jane
Thanks for taking the time to leave a review.
Great to hear you found the process quick - we've noted your feedback on the ID authentication process and will keep working on making that smoother.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Really simple application process and a…
Really simple application process and a very quick turnaround time.
June 20, 2026
Unprompted review
Reply from humm Classic
Hi Paul
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
The easiest loan application process I…
The easiest loan application process I have ever experienced. Approved super quick within a day.
July 3, 2026
Unprompted review
Reply from humm Classic
Hi Josiah
Thanks for taking the time to leave a review.
Great to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
The process that i went through with Humm..
The process that i went through with Humm was quick and easy. I did start the application quite late in the evening but I had an answer very quickly the next day. No issues at all.
July 3, 2026
Unprompted review
Reply from humm Classic
Hi Steve,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
HUMM has been a reliable and convenient…
HUMM has been a reliable and convenient payment option. I'd definitely recommend it to anyone looking for a flexible way to manage larger purchases, as long as they borrow responsibly and keep up with their repayments.
July 1, 2026
Unprompted review
Reply from humm Classic
Hi Louie,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
Application and service was seamless
Application and service was seamless. Thank you
June 29, 2026
Unprompted review
Reply from humm Classic
Hi Oyinola,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Aiste,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
The process was so quick I couldn’t…
The process was so quick I couldn’t believe it and having a portal is a brilliant idea
June 7, 2026
Unprompted review
Reply from humm Classic
Hi Lorraine,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Shane,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Nice and easy 😊
July 1, 2026
Unprompted review
Reply from humm Classic
Hi there,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Customer service
Their customer service is top notch, they understand what they are there for.
July 1, 2026
Unprompted review
Reply from humm Classic
Hi there,
Many thanks for your kind words!
We're pleased to hear that our team provided the level of service you expected. Understanding and supporting our customers is our priority, and your comments are greatly appreciated.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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