I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more
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At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
121 Harrington Street, 2000, Sydney, Australia
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Replied to 85% of negative reviews
Typically replies within 1 week
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Great rates through Harvey Norman. And approved in under 12 hours
Great service. Thales L. was able to provide a quick response.
Humm itself is fantastic, you can use it to buy almost everything. Very reasonable APRs aswell. But what makes it more perfect is the customer service, everyone is knowledgeable and very helpful. Specially Thelesa L.
Genuinely didn't expect retail financing to be this painless. The application itself was straightforward — a handful of details, no unnecessary hoops — and the whole process was clearly signposted from start to finish, so I always knew what step came next. The decision came back almost immediately, and every bit of communication along the way was clear and to the point — no filler, no confusing jargon, just the information I actually needed.
The real deciding factor, though, is the rate on offer. When it's a genuine 0% APR deal — no application fee, no account-keeping fee, nothing hidden in the small print — humm is my first choice without hesitation; the numbers add up cleanly, and the process backs that up with real transparency. When the standard rate is closer to the ~21% APR mark instead, it's a different calculation entirely, and I'd pass in favour of a personal loan or a straightforward cash purchase. So: excellent when the 0% offer is genuine, and worth knowing it's not the one to reach for otherwise.
I wasn’t planning to buy a BBQ just yet, but when I found the perfect one, I didn’t want to miss out. That’s when I decided to try Humm—and honestly, it made the whole experience incredibly easy.
The setup was surprisingly quick once I provided my details, and within a short time everything was approved. Instead of paying the full amount upfront, I was able to spread the cost over a few months, which made a big difference.
Now I’m a very happy BBQ owner, and Humm played a big part in making that happen. Smooth, fast, and really convenient—I’d definitely use it again.
Very quick and easy to use 5 star service
Humm is great even the help and backup service they make it so much easier.
I just want to thank humm I got my goods that I desperately needed and humm helped me do just that.
Thank you.
Reliable and useful service, the support team are always so helpful and quick to respond!
Very quick response. Very easy to set up. Such a great way to spread out costs, without being charged interest!
Very smooth service, no complications, customer service was perfect, I was sorted out in less than 15mins, amazing, thank you
Excellent company to deal with would 100% recommend
Customer support is excellent!
Conner J take all our questions.
Really recommend it!
Conner j was very helpful thank you!
Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I would happily recommend humm to others. Thank you for the excellent service.

Reply from humm Classic
Connor J was very quick to help me and I was only 1 minute chatting with him. Thank you!

Reply from humm Classic
Quick, friendly and thorough customer support from Conner J!

Reply from humm Classic
IT was very quik and easy to use and no fuss

Reply from humm Classic
Sarah Niebergall, Territory Manager at Humm Financial, reached out to me proactively offering their services. She initiated the conversation, which naturally took up my valuable time as I listened to her pitch and responded with the details she requested.
Unfortunately, after investing that time and showing genuine interest, Sarah completely disappeared and left me hanging. There was zero follow-up, no updates, and no communication whatsoever after her initial outreach.
This experience felt highly unprofessional and disrespectful of my time. If Humm Financial’s team is going to cold-contact potential customers, they should at least have the basic courtesy to follow through or provide a clear response.
I would strongly advise others to be cautious when dealing with Sarah or similar representatives from Humm Financial. Great promises, poor execution.
EDIT: They did not cold contact me; I just noticed they contacted me 3 months AFTER my form submission, which made me feel like a cold contact since I completely forgot about it. Thanks for correcting, you just made it worse.

Reply from humm Classic
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