Furbo Pet Camera Reviews 117

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's ability to provide peace of mind by allowing them to monitor their pets remotely, with several praising its features like treat dispensing and unusual behavior alerts. People are generally pleased with the camera's quality and its usefulness in managing pet behavior. However, some people were dissatisfied with the product's reliability and the associated app, reporting frequent connection issues and app crashes. There's also significant dissatisfaction regarding the subscription model, with some customers feeling misled about the necessity of a subscription for basic features. Additionally, a number of reviewers expressed negative experiences with customer service, citing unhelpful responses and unresolved issues.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many customers express satisfaction, praising features like... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise features like monitoring... See more

Subscription

Customers consistently express dissatisfaction with the subscription model. Many reviewers feel pressured... See more

Application

Customers had negative experiences with the app. Many reviewers report that the software is buggy, with... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Furbo is a cheaply made product. If you want something to read your pets treats, do not buy this brand. Buy Petzi or Petcube, they are made better. Furbo will quit working and their customer service d... See more

Rated 4 out of 5 stars

Very good product. Bit hard to order right option. You might need to switch to single subscription model. Don’t confuse customer

Rated 4 out of 5 stars

I’ve been very happy with the camera. And the Nanny is interesting 🤨. Very happy with it. Wish it fit more treats than it does but it’s still cool to be able to say “hey fur baby here’s a treat!”


2.8

Average

TrustScore 3 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Furbo camera review

One of the best cameras out there, we find it so helpful and gives us a piece of mind when we are away from home just to keep an eye on our furbaby

May 10, 2026
Rated 5 out of 5 stars

It’s just so nice to know were ever you…

It’s just so nice to know were ever you go you can keep your eyes on your pet and she just loves the treats It’s one of the best things I’ve purchased for my little one plus the fact it’s good to know I can speak to her if ever I go out which is a added bonus

May 10, 2026
Rated 5 out of 5 stars

Well worth the money!!

I dont know what we would do without our Furbos! I was reluctant to buy one as they were quite a bit more expensive than the others we were looking at but I am SO pleased we did and now we have three!!! They are so incredibly worth it. I have dogs with anxiety and I have just lost my little one who I was nursing through a brain tumour. The Furbo quite literally gave us peace of mind and support through everything. It notified me if she had a seizure etc and I was in the other room. It has also let me know that a glass was smashed in the same room as my little one, so I could go and clear it and make it safe. Please do not be put off by the price, once you see what it does you will realise that it is actually good value for money!

April 14, 2026
Rated 5 out of 5 stars

My old Furbo would not connect to WiFi

My old Furbo would not connect to WiFi. Thoroughly investigated using technical support. Although my device was out of warranty I was given a discount on a replacement which arrived promptly. The original device was 5 years old so very satisfied with the service I received.

March 5, 2026
Rated 1 out of 5 stars

While the camera works well the…

While the camera works well the constant subscriptions and automatic subscription sign ups are disgraceful. An expensive camera that is the same exact as my k mart one, but with a lot more money put into marketing and useless subscription based products that do not enhance the product at all.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

It’s great, I love that I can see my dog when I’m not in, it’s reassuring to watch her relaxed. She loves the food dispenser and goes to sit by the Furbo when she here’s it make a noise, waiting for her treat. Getting the notifications is great and I love that it will play calming music if she’s barking for too long and then gives a treat when she’s stopped

April 2, 2026
Rated 1 out of 5 stars

Furbo Nanny is a poor experience and…

Furbo Nanny is a poor experience and utter waste of money. I wish I'd seen the reviews here before purchasing. The app thinks everything but my cat, is a cat. Whether that's me, a sofa pillow or an object in my coffee table. Don't waste your money

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased the furbo 360°…

We recently purchased the furbo 360° large camera and we absolutely love it. It's been the best doggy camera we've ever purchased. It has so many great features, like the alerts of unusual behaviour, the opportunity to capture cute pictures of your fur baby and the treat tossing is genius. This feature is particularly good to help my dog stop barking when we aren't home. We would absolutely recommend this product to our friends with pets. It gives us peace of mind when we aren't able to be home. Really pleased with our purchase!

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away

The onboarding and purchasing experience should be a warning as to how bad their product is.

They will not allow you to buy more than 2, they don't include a charger (and don't tell you that till after you order) and the one they insist you buy is out of stock.

Their support will blame you for all their problems. The software is buggy as hell as well. A vibe coded app would do better.

February 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look