Smeg Italia Reviews 

always amazing and really helpful for cooking

Trash! Instant limescale on the kettle. Then pathetic customer service. Piggy-backing on the name of a once-decent brand. Not anymore! Garbage!

Excellent product , both look and functionality are great.

Fast service and really good products. An Hystorical company, with the right way to be honest.

Excellent product

Fast delivery, great accessories. Thank you.

Prodotti notoriamente di grande qualità.
Assistenza al cliente immediata e precisa di livello altrattanto alto.

The online order process was very easy. The package arrived quickly. The set up process was very straight forward and clearly explained via the app. The machine is very well designed and aesthetically pleasing and the coffee is excellent.

AVOID SMEG APPLIANCES AT ALL COSTS!
Fridge/freezer appliance lasted only just 4 years, costing £1200, would cost a further £400 to fix. Instead bought another appliance from a reputable manufacturer at half the cost of Smeg.
Smeg could not provide quality control reports 👎 for this appliance.
AVOID AVOID AVOID!!
Buy from another reputable manufacturer for half the price of Smeg.
I’d never ever have anything Smeg in my home again. Highly disappointed

Reply to Smeg 27/10. Many emails sent to Smeg customer services since early September. My last email to Daniel Hadley, I’m still awaiting a reply.

Good service, good product

Very aesthetic appliances and user friendly website

I bought a Smeg 50s style fridge freezer four years ago. Five weeks ago it stopped working. I lost the entire contents which amounted to a couple of hundred euro. My first complaint is that a two year warranty on such an expensive item seems rather short. Are you not convinced they will last much longer? In contrast, Dyson offer five year warranties on their larger items, which is much more in line with what I would expect for an item that costs around €1,400! Anyway, I called an authorised Smeg
technician and waited. The technician said it was the "scheda" (circuit board?) and quoted me €368 to fix it. I waited a week for the part to arrive. He came back and I understood there was a problem as he was calling the office and saying something about the serial number being wrong. However, he told me that the fridge was fixed and that he had only needed to change one "scheda" and so I would only pay €190. Great news. Expect that I gradually realised that actually it wasn't fixed at all. It had started to cool and then immediately began to warm again. I called again and waited for another appointment. More spoiled food and inconvenience. The guy admitted that they had sent the wrong part and that I would need to wait again for the part. A week later a different guy comes and fixes the fridge , except the same thing happens; it starts to cool and then gradually warms up again after he leaves. More spoilt food. At this point I've been without a fridge for 4 weeks. I call again and point this out and they say they will come and collect my fridge and leave me with a replacement while I wait (at least another week) for mine to be fixed. This morning they bought a bog standard, dirty white fridge in very poor condition which is now standing in my living room in place of my blue retro fridge. I have to say that I am extremely disappointed with this whole experience and it compares very unfavourably to the excellent customer service I have always received for my Dyson products. I would have expected much better from a luxury brand like Smeg. Very shoddy.

Great service - fast and what we expected!

customer care/assistenza (efficace e veloce: risposta in tempi brevi)
consegna rapida

Terrible customer service! I was waiting for a month and got a damaged washer machine! Than I spent 2 weeks to convince the store to bring me another one. After 2.5 weeks waiting they brought me another defective machine! They even did not want to take it back! After another set of arguments a store promised to reimburse me and return my money back. Still waiting for and they didn't reimburse for delivery of damaged items. Terrible! I like SMEG butMolano store is the worse that you can imagine!

See the response from the SMEG collaborator. At no point did he try to help me in a practical way. It took my time for more than three weeks to finally claim that I GOT SOMETHING SUSPICIOUS! unbelievable. I'm 41 years old and I've never seen such rude service.

“Dear customer,

this is a very strange case. You paid a very low price for your Smeg ECF. As you can see below, that is the correct price. Anyway the warranty is not valid from Europe to Brazil.

The only thing you can do, is getting in touch with ALTA GAMA and buy a brand new front panel.

Thank you



Best regards

Smeg SpA – customer service”

Easy to find the right product on the website. Easy method of payment and fast delivery.
Great SMEG quality.

Dishwasher DWA315W faults (which may apply to other dishwashers.
I’ve had two faults with the above and the potential solution for both should be included in the instruction manual (quite possibly applicable to other models).

1. “End” light will not go out e.g. after a power surge.
a. Explain how to "reset":
i. Open the door and switch the dishwasher on.
ii. Depress the door open handle, then simultaneously press the “P” button, and close the door.
iii. Reset complete!
2. “Error 6”, dishwasher not draining.
a. Unplug the washwasher and lay it on its side, exposing the base of the machine.
b. Remove the pump and check for blockages in the pump and drain line.
c. Reinstall.

I’ve experienced both, this first of which incurred a costly call-out fee for a two-minute fix!

In the age of “reuse, recycle, repair etc.” these are easy fixes to keep the dishwasher functional and should be part of SMEG’s customer service.