Absolutely brilliant service from start to finish from Salma in Belfast. She was friendly, knowledgeable, and really took the time to help us find the right option without any pressure. She went above... See more
Company replied
Location
Switch location49 Boucher Road, BT12 6HR Belfast, GB
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See what reviewers are saying
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... See more
Company replied
Customer service was second to none. Extremely helpful staff. Nothing was too much, even when we spent ages and went back several times. Would definitely recommend as they had such a different variety... See more
Company replied
Amazing staff who are extremely friendly and helpful compared to every other sofa shop in Boucher. Highly recommend for anyone who can't make up their mind about their first/new sofas. Don't waste you... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
4.9
Excellent
2K reviews
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Great instore customer service…
Great instore customer service experience, The girl who we ordered from was very knowledgeable & able to answer all my queries
September 13, 2025
Reply from Sofology - Belfast
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Recliners
Very helpful girl taking time to get exactly what we wanted - very patient with us & knew her stock well offering us the size that we needed for our small room
September 14, 2025
Reply from Sofology - Belfast
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Ellie was magnificent i really didn't…
Ellie was magnificent i really didn't want a footstool but she convinced me
September 14, 2025
Reply from Sofology - Belfast
Hi there, thank you for your review. Another great review for Ellie, we will make sure to pass this on! Have a nice day.
Great staff with lovely sofas
We were instore at the Boucher road on sat 13th to order a sofa.
We found they had a great selection and we picked out the one we wanted. It was quick and easy. The best thing was the sales assistant Elle. She was knowledgeable, polite, professional and very helpful. Great experience.
September 13, 2025
Reply from Sofology - Belfast
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Ellie was very helpful with the process
September 13, 2025
Reply from Sofology - Belfast
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
This is my second sofa with sofology…
This is my second sofa with sofology love it .
September 9, 2025
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
great product wonderful member of staff
The member of staff was a delight so helpful and well informed. She made the whole process so easy.
September 10, 2025
Reply from Sofology - Belfast
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Review
The showroom was well presented with a good varied mix of of furnishings.
The staff were very helpful with good product knowledge.
September 10, 2025
Reply from Sofology - Belfast
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Well Matt and I had a chat before I…
Well Matt and I had a chat before I left to check out other places. When I returned 40 mi s later he welcomed me with a smile and a what made the difference. He was absolutely brilliant at chatting and making us feel we should be there in that shop - not something we felt in most others..... He also managed to upsell with his chat. What a pleasure to deal with Sofology and looking forward to our beautiful new suite of furniture
Credit to Mathew Daly
September 9, 2025
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Amazing service!!
From I first walked in (just to have a general browse) I was greeted with a warm welcome from a girl named Salma. I had seen a sofa online but couldn't remember the name, although I remembered some of the features and straight away I was brought over to the sofa.
I was anxious incase I wasn't able to go through with the order but Salma honestly couldn't have been more accommodating. She took her time to explain any queries I had, give me space to browse other options and then finally got me the finance I had asked about. The whole experience was made just by having a friendly, approachable and helpful staff member. There was another staff member that chatted away aswell but I unfortunately didn't get his name.
If I could give her more than 5 stars I would!!
September 9, 2025
Reply from Sofology - Belfast
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really helpful Barry was
September 9, 2025
Reply from Sofology - Belfast
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very helpful member of staff
Very helpful member of staff.
Answered all our questions well.
Would definitely recommend.
September 5, 2025
Reply from Sofology - Belfast
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Customer Service Brilliant
The level of customer service which we received from Matt was brilliant. He couldn't have been more helpful
September 4, 2025
Reply from Sofology - Belfast
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a lovely experience
We had a lovely experience, Matt was extremely helpful, patient and knowledgeable throughout the process
September 7, 2025
Reply from Sofology - Belfast
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Salma in Belfast was amazing she gave…
Salma in Belfast was amazing she gave us such great service and fantastic advice on which filling inside of the sofa was correct for us , nothing was too much trouble, brilliant customer service and great coffee
September 7, 2025
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Aaron was exceptional with us during…
Aaron was exceptional with us during our purchase process. Patiently listened and helped us decide the best sofa for our home. Quick and seamless
September 6, 2025
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Barry and his team have been very…
Barry and his team have been very patient with us and our selection. Give us enough space to make an educated design.
September 6, 2025
Reply from Sofology - Belfast
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Aaron was brilliant so helpful!
September 5, 2025
Reply from Sofology - Belfast
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very helpful staff.
Your associate Matt helped me with my purchase. He was very pleasant and extremely helpful.
September 1, 2025
Reply from Sofology - Belfast
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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