Experience was great Support from Khushi was also very helpful She made everything easy and would definitely recommend visiting this branch if you want to buy your dream sofas
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See what reviewers are saying
Really good customer service from Ishmael initially and then Saj when we bought the sofa’s, good quality products and good value for money
Company replied
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... See more
Company replied
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, United Kingdom
- 0344 863 9043
4.8
Excellent
1K reviews
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The customer service from Kim and team
The customer service from Kim was brilliant and that's why I came back to purchase the sofa. She took the time to be detailed and show me all options to help with my mobility issues. All the staff were welcoming and attentive. Great team at this store.
March 2, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Staff don’t tell you about the right…
Staff don’t tell you about the right discounts available plus too many hidden charges like the EXCESSIVE DELIVERY CHARGE AND NO WAY OF GETTING OUT OF IT 😤😤😤
Also no real rights to cancel etc.
My experience wasn’t very good, after leaving I felt like I dealing with a “back street” outfit!!!
February 22, 2025
Reply from Sofology - Birmingham
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Niyaz was helpful
Niyaz was helpful, very patient while we were making our choices! He had a nice relaxed approach & came across as a polite young man 👍🏽
February 22, 2025
Reply from Sofology - Birmingham
Thank you for this great review Paul we really appreciate it.
Reply from Sofology - Birmingham
Thank you for this great review Miss Ismael
The assistant was very helpful and made…
The assistant was very helpful and made the purchase so easy
February 18, 2025
Reply from Sofology - Birmingham
Thank you for awarding us 5 stars Mr Shah.
Reply from Sofology - Birmingham
Thank you so much for taking the time to leave us a review!
Great service and very patient
The experience was great, they were very patient and explained things really well.
February 9, 2025
Reply from Sofology - Birmingham
Thank you for awarding us 5 stars Miss Hassan
Clean tidy
From when u enter there shoo they leave u alone to wonder free with out anyone haserling u an when decided to buy they was so helpfull
February 1, 2025
Reply from Sofology - Birmingham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good Customer service
Good Customer service Sayed and Saj were excellent.
Saj explained all the different options helping us to come to correct choice. Saved explained the process in a good manor.
February 2, 2025
Reply from Sofology - Birmingham
Thank you for sharing your positive experience at Sofology Birmingham! We're so happy to hear that Sayed and Saj provided you with great customer service. It's fantastic that Saj helped you explore your options and that Sayed clearly explained the process.
Your feedback means a lot to us, and we're thrilled to have received a 5-star rating from you!
Very helpful staff
Very helpful staff, not intrusive. Order was nice and smooth with all the information we needed
February 1, 2025
Reply from Sofology - Birmingham
Thank you for your feedback! We're happy our staff helped and that you had a smooth ordering experience. We look forward to welcoming you back to Sofology Birmingham. If you need assistance, just let us know.
Excellent Customer Services
We had excellent experience from start to finish, SAJ was very knowledgeable and Maz was a great help during the process.
Would highly recommend.
January 25, 2025
Reply from Sofology - Birmingham
Thank you for your feedback! We're thrilled you enjoyed your visit to Sofology Birmingham and that Saj and Maz made it special. We appreciate your recommendation and are here if you need anything in the future. Looking forward to seeing you again soon!
Ismail
Ismail, at Birmingham Sofology was knowledgeable, patient and explained things to us clearly. Excellent customer service.
January 26, 2025
Reply from Sofology - Birmingham
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Excellent service from sayed
Excellent service from sayed. Explained the process of ordering the sofas. Thankyou sayed for your help.
January 26, 2025
Reply from Sofology - Birmingham
Hi there, thank you for your review. We're pleased you were provided with all the information you needed, we hope this helped you choose your dream sofa! Thanks again, and have a lovely day.
Sunday 26/01/25
After going to the Shirley branch and being completely ignored on 2 separate occasions, Kimoy was a breath of fresh air, very helpful and knowledgeable, lovely lady and a credit to the company.
January 26, 2025
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Kimoy for you, have a great day.
Excellent experience
The salesperson called Maz, was very helpful, explained everything fully, we weren't pressured or rushed and we were given our own time to look at the range of sofas available.
January 23, 2025
Reply from Sofology - Birmingham
Hi Miss Mcdonald,
Thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Our experience was really positive
Our experience was really positive. Sayed explained all our options carefully and took time to go through our payment options. All the staff were friendly, without being too pushy. We hope the rest of the process goes as well.
January 19, 2025
Reply from Sofology - Birmingham
Hi there, thank you for your review. Another great review for Sayed, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Birmingham
Hi there, thankyou for taking the time to leave a review!
Professional and friendly staff
Friendly, patience and helpful staff (Tom, Kim and Sayed). Non commission based staff salary so that the staff only recommended the customer what it is essential/need on the personal base.
High quality sofa and reasonable price.
January 15, 2025
Reply from Sofology - Birmingham
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience at Sofology Birmingham. Our team members, Tom, Kim, and Sayed, are indeed dedicated to providing friendly, patient, and helpful service, and it's great to know they made your visit enjoyable.
We pride ourselves on our non-commission-based approach, ensuring that our staff recommend only what is essential and tailored to each customer's needs. It's fantastic to hear that you found our sofas to be of high quality and reasonably priced.
Maz was super helpful and didn’t put…
Maz was super helpful and didn’t put any pressure on us to buy
January 18, 2025
Reply from Sofology - Birmingham
Hi there, thank you for your review. Another great review for Maz, we will make sure to pass this on! Have a nice day.
Tom was a great help
Tom was a great help, he made me feel at ease , and made the process very smooth
January 14, 2025
Reply from Sofology - Birmingham
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Tom was able to assist you and make your experience at Sofology Birmingham smooth and enjoyable.
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