Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... See more
Company replied
Location
Switch locationHighwood Lane, Patchway, BS34 5TQ Bristol, GB
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See what reviewers are saying
Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... See more
Company replied
We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... See more
Company replied
All of the staff in the Bristol store were friendly, knowledgeable & really helpful. I didn’t find them pushy at all. The purchase of the sofa was relatively quick & easy. I haven’t received the sofa... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
4.7
Excellent
1K reviews
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Great Customer Service
We were looked after by Kayleigh, and she was extremely helpful from start to finish. She provided all the information we needed, explained everything clearly, and her passion for her work really showed. We truly appreciate agents who go above and beyond for their customers, and Kayleigh is a perfect example of that. Thank you for such excellent service!
November 29, 2025
Reply from Sofology - Bristol
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Worst company I have ever worked with
Purchased a sofa, had it delivered, its damaged and we are unable to use. Have emailed no less that 6 times, had several chats on Chat and calls, and get passed around with no solution.
Now stuck with a broken sofa, and now having to take it up with the finance company to try and get resolved.
Never ever buy a Lazyboy sofa from these people. They will take your money and run
November 13, 2025
Unprompted review
Reply from Sofology - Bristol
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Great experience
Ordered my furniture in store it simple and easy thanks to the sales assistance that served us he was brilliant
November 23, 2025
Reply from Sofology - Bristol
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind helpful staff
Staff, were knowledgeable helpful, kind and informative. without being pushy.
November 16, 2025
Reply from Sofology - Bristol
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Bristol
Hello, thank you so much for your review. We are so happy to hear this!
Very helpful staff explained everything…
Very helpful staff explained everything well polite overall very good experience and no hard sale
November 13, 2025
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Was able to contact store directly and…
Was able to contact store directly and order what i wanted with ease.
Now we wait and see
November 14, 2025
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
Knowledge and friendly staff at the…
Knowledge and friendly staff at the store was great.
November 10, 2025
Reply from Sofology - Bristol
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Plenty of choice
Plenty of choice - we had whittled it down to 3 and would have been happy with any one of them. Really helpful and cheerful assistant Mags and nice to have one that was not forcing a sale on you
November 2, 2025
Reply from Sofology - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent service in the Bristol store…
Excellent service in the Bristol store 3 members of staff all very helpful
October 14, 2025
Reply from Sofology - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sales assistant very professional
Sales assistant very professional, friendly and hekpful
October 30, 2025
Reply from Sofology - Bristol
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great Experience
Very helpful and knowledgeable staff and a good range of sofas to try out on the day.
October 26, 2025
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
Found the staff very helpful and easy…
Found the staff very helpful and easy to deal with, our sales guy was Hayden, very helpful and knowledgeable and actually a really nice guy, thank you for your help Hayden, looking forward to our new sofas👍
October 19, 2025
Unprompted review
Reply from Sofology - Bristol
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our knowledge helpful during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Sofology.
The assistant was very knowledgeable…
The assistant was very knowledgeable she explained everything very clearly
Very good at her job
October 18, 2025
Reply from Sofology - Bristol
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great experience - not pushy!
Great customer experience on a Sunday at Cribbs Causeway, Bristol, a few weeks back. Lovely lady, helped us find exactly what we wanted. Sorry, didn’t get her name :(
We couldn’t make up our minds on the day, but have now ordered the same sofa from Sofology online.
October 7, 2025
Reply from Sofology - Bristol
Thank you for this great review!
Great Sales Representive
Great Sales Representive, all staff were very lovely and welcoming. We did not feel rushed and it made the whole process so stress free.
October 11, 2025
Reply from Sofology - Bristol
Thank you for your wonderful review! We're delighted to hear you had a positive experience with our team at Sofology Bristol. Our goal is to make every customer feel welcome and relaxed, so it's great to know you enjoyed a stress-free shopping experience. We appreciate your kind words and look forward to your next visit.
Great choice of all types of sofas…
Great choice of all types of sofas available. Not pressured into buying, allowed time to really choose the right one for us as a family, and can customise to fit your room size.
October 13, 2025
Reply from Sofology - Bristol
Thank you for your wonderful review! We're glad you enjoyed our variety of sofas and the relaxed shopping experience. It's great to know you felt comfortable finding the perfect fit for your family. We take pride in our customisation options and are pleased they met your needs. If you have any questions or need assistance, please reach out. We look forward to welcoming you back to Sofology!
Hayden was so helpful
Hayden was so helpful. Dog friendly shop and nothing too much trouble. Looking forward to our sofas arriving.
October 13, 2025
Reply from Sofology - Bristol
Good morning, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellant Customer Service
The sales advisor Haydon at the Cribbs causeway , Bristol branch was knowledgeable,polite and very helpful.
A real pleasure to deal with .. Thank you ...
October 11, 2025
Reply from Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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