Sofology - Glasgow Paisley Reviews 

3,038
TrustScore 5 out of 5

4.9

Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, GB


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Rated 4 out of 5 stars

The quality of the sofa was terrible. Rejected and finally uplifted today. Will not shop again with scs, furniture in store not a representation of what will be supplied. Following feedback I have l... See more

Company replied

Rated 5 out of 5 stars

Staff very friendly & extremely helpful. Especially so when trying to work out what we could fit in our room of the suite we liked & bought. Also like that as a customer, we are left to peruse the sh... See more

Company replied

Rated 5 out of 5 stars

It was the first time visiting the store and was very anxious due to losing my husband 3 years ago.The sofologist Andy right away welcomed me to the store and put me at ease.I cannot recommend visitin... See more

Company replied

Rated 5 out of 5 stars

Great range of sofas to choose from and Heather was extremely helpful in answering any questions and very informative. Wasn’t pushy and let me browse around myself while waiting on my friend arriving.... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

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4.9

All reviews

(3,038)

16,845 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service!

Our sales assistant Cyril was knowledgeable, professional and helpful without without being pushy.
He talked us through all our options and helped us find the perfect suite for our requirements.

January 21, 2026
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Reply from Sofology - Glasgow Paisley

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Cyril. Have a great day 😊

Rated 5 out of 5 stars

Great service, no hassle from sales people

Great service, no hassle from sales people, but available to help when required which was greatly appreciated.

January 19, 2026
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Reply from Sofology - Glasgow Paisley

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 4 out of 5 stars

Relaxed atmosphere

Relaxed atmosphere, no pushy salespeople. Explained all questions clearly

January 13, 2026
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Reply from Sofology - Glasgow Paisley

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Cyril at the Paisley store was very…

Cyril at the Paisley store was very patient, helpful, and got us the corner couch we needed. Great service 😃😃

January 18, 2026
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Reply from Sofology - Glasgow Paisley

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Mia the sales assistant was very…

Mia the sales assistant was very helpful and knowledgeable, spent time with us showing all sofas we specifically asked about, very nice shopping experience.

January 17, 2026
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Reply from Sofology - Glasgow Paisley

Hi there, thank you for your review. Another great review for Mia, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

No sales pressure

Good experience at Paisley branch, no pressure, given space and time to think. Everything explained, bought a sofa. Thanks Kevin.

January 18, 2026
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Reply from Sofology - Glasgow Paisley

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

So easy to buy from and staff very…

So easy to buy from and staff very knowledgeable and supportive.

January 18, 2026
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Reply from Sofology - Glasgow Paisley

Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Andy was great!

Andy was great. Explained everything clearly. Pleasure to do business with.

January 18, 2026
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Reply from Sofology - Glasgow Paisley

We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Kevin made general chit chat with…

Kevin made general chit chat with myself and husband not trying to push us in to committing ourselves

January 17, 2026
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Reply from Sofology - Glasgow Paisley

We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Had a great experience with Sofology so…

Had a great experience with Sofology so far. From the moment we walked in, the service was friendly, helpful, and not pushy at all. Special shout out to Kimi, who was fantastic throughout — knowledgeable, patient, and genuinely made the whole process easy and enjoyable.

The sofas look amazing and we can’t wait for them to arrive. If delivery and quality live up to the buying experience, we’ll be very happy customers. Thanks again, Kimi!

January 14, 2026
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Reply from Sofology - Glasgow Paisley

Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Great experience

Great experience in the store in Paisley today. We were greeted politely by Cyril who explained the store layout and was professional and helpful without being “pushy” in fact he explained that the company policy was to behave really exactly as he did, his last advice at this time, make sure you sit and try the sofas you like. After a slow wander through the displays we were approached again by Cyril asking how we were getting on, we had found the sofa style we liked and together we set about compiling the set up and combination of items we needed. Cyril was very thorough in working through this with us and the order process. My wife and I were definitely in a “buying” mode when we entered the store however if your purchasing experience is a poor one then you wont always follow through, for both of us Cyril’s manner throughout was helpful, polite, & professional.

January 17, 2026
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Reply from Sofology - Glasgow Paisley

Thank you so much for taking the time to share this, what a lovely review. We’ll be sure to pass your kind words on to Cyril and the Paisley team. Thank you again for choosing us, and we hope you enjoy your new sofa just as much as you enjoyed the buying experience.

Rated 5 out of 5 stars

Fantastic.

I knew what I wanted on entering the store, but Andrea was very helpful and made me feel at ease and explained everything perfectly.

January 13, 2026
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Reply from Sofology - Glasgow Paisley

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Andrea. Have a great day 😊

Rated 5 out of 5 stars

Good experience

Went to order a sofa, knew roughly what I was looking for. Dealt with Kimi, who was very knowledgable and took me through the ordering process and gave me all the information I needed to make my decision. Good experience

January 10, 2026
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Reply from Sofology - Glasgow Paisley

Thank you for awarding us 5 stars Audrey :-)

Rated 5 out of 5 stars

Stuart provided great advice and…

Stuart provided great advice and options to me. He allowed me sufficient time to come to my decision.

January 12, 2026
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Reply from Sofology - Glasgow Paisley

Hi there, thank you for your review. Another great review for Stuart, we will make sure to pass this on! Have a nice day.

Rated 4 out of 5 stars

Excellent service

January 6, 2026
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Reply from Sofology - Glasgow Paisley

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

I used the website and made an error

I used the website and made an error. I had already been in the store and expressed my interest regarding the Sofa I wanted to Cyril. When I ordered it Cyril spotted the error,contacted me and corrected it over the phone. Excellent service.

December 13, 2025
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Reply from Sofology - Glasgow Paisley

Thank you for this great review Mary, we are pleased that Cyril was so helpful during your visit.

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