No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
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See what reviewers are saying
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a c... See more
Company replied
Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... See more
Company replied
We visited on spec looking for a reclining chair. We received a friendly welcome from Gary, and service which never felt pushy. Gary pointed out several options around the store, one of which we purch... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.9
Excellent
2K reviews
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The sofa super store 👌
This is bloody good store and brilliant team.
They make every step with their customer from colour choice, advice on the right sofa, answered every question we had about the product and the financial opportunity to buy it with 0% interest. It felt like working with good friends toward common goal.
Nat, Steve and Charlotte were the people that made the experience painless, comfortable and fun. Plus the shop is dogs friendly 😍
October 1, 2025
Reply from Sofology - Hull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
We had seen a sofa online and wanted to…
We had seen a sofa online and wanted to see it properly before ordering.
We visited the Hull store and the member of staff was incredibly helpful and knowledgeable.
We ordered the sofa!
October 1, 2025
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I was given the patience I needed to…
I was given the patience I needed to choose the sofas, nothing was too much trouble. The member of the team was professional, and had the answers to the questions I asked, also they was happy to advise me too.
September 29, 2025
Reply from Sofology - Hull
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at Sofology Hull. Our team strives to provide exceptional service, and it’s great to know that you felt supported and well-advised during your visit. Your kind words about our team member's professionalism and patience are truly appreciated.
We are delighted that you found the perfect sofas, and we hope they bring you comfort and joy for years to come. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your 5-star review!
Friendly and helpful staff
Friendly and helpful staff. Greeted you when entering Showroom explained where everything was and then left you to browse around.
September 29, 2025
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Made to feel very relaxed and not pushy…
Made to feel very relaxed and not pushy sales person very polite and knowledgeable explaining in detail insurance and extras .
September 22, 2025
Reply from Sofology - Hull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Showroom well stocked with quality…
Showroom well stocked with quality furniture, staff very efficient dealt with our order in a very satisfactory way, couldn't be more pleased with our experience at Sofology would definitely recommend, very happy with our purchase.
September 13, 2025
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
I knew what I needed
I knew what I needed, Charlotte showed me what they had. Bought two of them. Nice and easy:)
September 18, 2025
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Charlotte, we will make sure to pass this on! Have a nice day.
First new sofa for 25 years
Very relaxed no hard sell but very professional Gary and Natalie made us welcome making us drinks and not rushing our decision,we are very happy with the deal they worked out for us thanks again and thanks for looking after our son when he came for sofas for his new house I can strongly recommend others to use sofology
September 17, 2025
Reply from Sofology - Hull
Thank you for sharing your experience! We're glad Gary and Natalie made you feel welcome and that you enjoyed the relaxed atmosphere and professional service. We're also pleased to have helped your son with his new home. Your recommendation means a lot, and we look forward to welcoming you back to Sofology Hull!
New sofas
Went back to look at sofas after viewing earlier in the week. Natalia in Hull helped us fine tune our choice of colours by showing us a wide range within the shop as well as offering thoughts on colour combinations. There was no pressure, just an easy, enjoyable experience which resulted in a very happy purchase. Thank you.
September 13, 2025
Reply from Sofology - Hull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Un professional sales staff. Lost order after paying £2 000 for sofa…
I went today to buy a sofa for my 82 year old mum , the sofa cost £2,000 which after nearly an hour the salesman Gary was chatting and adding more and more cost on , we eventually left with a card payment receipt and nothing else. My mum had just paid out £2,000 and we knew nothing more.
After an hour or so my boss at my worked called me to say Gary at sofology needed to talk to me.
He had lost all the information, what sofa ,what colour and had wrong address and no contact number . Very un professional
September 10, 2025
Reply from Sofology - Hull
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Good service and customer assistance
Fast, knowledgeable and friendly service.
Good prices and great delivery time.
September 10, 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Both Simon & Gary at the Hull store…
Both Simon & Gary at the Hull store we’re very helpful. Easy process and great product.
September 7, 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Salesman listened to what we wanted and…
Salesman listened to what we wanted and gave us time to browse around
September 6, 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
We dealt with a lovely lady called Nat
We dealt with a lovely lady called Nat. Really helpful and not pushy at all
September 3, 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great Sales Rep (Holly)
Holly, the Sales Rep, was great. She was very informative and helpful.
August 30, 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great selection, even greater service to…
Selection of sofas is far superior to the other stores nearby and great prices too. Simon was so friendly and helpful without being pushy. Very knowledgeable, giving the feeling of being looked after which was great. Have already recommended the store to a family member.
August 31, 2025
Reply from Sofology - Hull
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
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