Sofology - North Shields Reviews 3,193

We only went in for a look but was approached by Leanne who was very helpful without being pushy. She kept coming back to see how we were getting on . She was very informative with her product and general knowledge which was excellent and we picked and purchased two sofas.

Libby at Silverlink was very patient and helpful. I was struggling to decide which sofa would be a good match for my Sofology recliner chair bought several years before. She got me comfortable and came back and forth with swatches to try and pair colours up, even matching my wall colour. I'm very happy with the final choice.

Knowledgeable and helpful staff, very keen to offer practical advice. Relaxed atmosphere with no sales pressure.

Great customer service from Suzie, knowledgeable, helpful, never pressured us for a sale. Listened to what we said and showed us all options.
Would definitely recommend.

Great service by Jo at the silverlink
Store, she was really well informed, made everything super clear and even stayed back late on a Sunday night to answer all our questions and finalise the purchase.

Staff member was very helpful and explained everything well.

We both found Jo who helped us find the sofa so helpful and friendly

Mark was really helpful and explained the buying process excellently

Very helpful excellent customer service

Linsie listened to us, for quite some time, was patient and happy to help us come to a decision guiding us through the process. She was informative and not pushy in any way like some sales teams are. Other staff also helped including Jo who was also friendly and personable. Much better service than we had from DFS near the Metro Centre who I have bought from many times in the past. We bought from Sofology at Silverlink because of the better service and nicer products. The only thing Sofology need now is 4 to 5yrs interest free credit as they only offered 3yrs.

Very helpful staff made picking my sofa a lot easier

We were shopping for a sofa-bed. You had examples in store for us to look at and try and nothing was too much trouble for Leanne, the shop assistant. She made us so welcome with a cuppa and was very knowledgeable about the products and our options. We felt very happy with our choice and the whole experience.

The member of staff had great knowledge and explained every thing to us and nothing was a bother

We were helped in our decisions massively by a team member Liberty Woodward. She was very helpful, courteous and knowledgeable. She was well versed on all the sofas available in all formats. She made the whole process very simple and pleasant.

Good service, not pushy, just informative

I was greeted as soon as I entered the store. I told the lady what I was looking for and we had it all sorted within half an hour

Just want to give a special mention to Karen from Silverlink store, great customer service, very helpful and now we’ve a set of sofa’s to look forward to. Thank you so much!

Steph was friendly and non pushy and remembered me from when I came to store a few months prior. Helped me with fabric and colour choices.

The Lady that assisted me from your store was super helpful with all aspects of my buying experience ! She helped with sizes and colours! Polite not pushy just honest and helpful

Looked after by Mark, made the whole process very easy, given all options, advice and not rushed.