Sofology - North Shields Reviews 3,193

Great efficient service

A swift and painless experience. Friendly helpful staff.

Great buying experience,1st visit we just looked around to see what was on offer,staff very helpful and encouraged us to take as long as we wanted with genuine professional advice and guidance when required.
on 2nd visit we chose our suite and chair and Mark directed us through the whole process effortlessly.
its reassuring to know our order is being manufactured for us personally together with a structural lifetime guarantee.

Superb customer service from Jo at the Silverlink branch. Very helpful and went above and beyond to ensure we made the right decisions.

Karen was great, and really helped us with making the right choice for us with zero pressure. Amazing service thank you!!

Steph was very polite and very friendly. Customer’s best interest in mind all the time.

Susie from sofology was great from the minute we walked into the store, gave great advice knew what i wanted right down to purchasing my sofa

Karen was amazing and really helpful

Great staff and great follow up.

Steph was very helpful, friendly and with great product knowledge. No sales pressure and no rush to get us out once the purchase was complete.

The furniture is excellent quality, as is the whole experience.

I recently visited the North Shields branch and was assisted by Stephanie Bowie. She was clearly very experienced and extremely knowledgeable about your sofas. Stephanie made the whole experience enjoyable and straightforward, and she is a real asset to the branch.

Great help and advice with buying the furniture

Just brilliant, staff member knew exactly what I needed and offered a different sofa to the one I wanted due to size restrictions of my living room, really friendly and professional. I don’t usually make decisions as quickly but this was not the case here. Excellent

Our visit to the Silverlink store was extremely refreshing.
Great choice of suits with no pressure sales at all.
Joanna was very helpful and knowledgeable. She helped us immensely, so much so, suit chosen and on order.
Great service, wonderful, friendly staff.
I’d recommend this store to anyone!!!
Thankyou all so much 🤩

The customer service was fantastic. Libby was amazing she had so much knowledge about all the sofas,really helped me make my decision to buy the one I bought.she was super helpful and has fantastic customer service she went the extra mile for me couldn't recommend them enough

The range of furniture is excellent. Leanne at Silverlink is great, not intrusive at all, very professional, knowledgeable and pleasant, a great example of how to provide the perfect service.

Mark who was the person went through our purchase, he was very professional, caring and knowledgeable about our purchase, explained everything to us from the actual sofa, after care,delivery, and all the essentials required about our sofa, after our purchase me and my partner were so happy with Mark, he's credit to the Sofology company. Many thanks to Mark.

Both Libby and Susie from Silverlink branch went above and beyond for our new sofa, they spent the time ensuring we chose what was right for us! Their friendliness, knowledge and professionalism remained out of this world throughout. Thanks again ladies, keep being great at what you do! Steph and James x