Sofology - Norwich Reviews 2,065

From start to finish Laura was amazing! So patient with me as I’m the most indecisive person, Laura showed me all different options I could have and pointed me in the direction of how to work the space I had better!

Had a great experience Mel and Mark were marvellous nothing was to much trouble very pleased with our purchase and the service thank you

Purchased a settee yesterday great service from Mark very knowledgeable about product , friendly welcoming staff .

Viewed and visited multiple high street suppliers to find the right sofa within our dimension and style constraints. It was noticeable on entering the Sofology display room in Norwich that there is a no pressure culture, and to be honest the products sold themselves without the need for a commission hungry sales advisor to trail your every move. Whilst i feel it imperative to visit a store to make such a purchase, allowing myself the buyer to touch, sit and become familiar to the products, i was genuinely impressed with the level of detail the staff knew about the product, features, construction and care for each sofa. As a Principal Engineer i found the quality and designs well thought through with attention to detail, and the comfort.

Laura (Norwich branch) was very helpful and not pushy which helped us relax and eventually choose our new Sofa!

Shop was full of friendly and extremely helpful people. I got the exact sofa I was looking for. My salesman Mark was exceptional

Very helpful and professional service

We bought two sofas exactly as intended, with absolutely no sales pressure. The team were extremely knowledgeable about their products and sales policies, and everyone we spoke to was very pleasant. Great staff and a good selection of stock.

Our experience with Laura at Sofology was first class today. No pressure, no hard sell, just lots of helpful information and a great cup of coffee. Can’t wait for our new sofa to arrive. Thanks to all.

Mark and his manager were really friendly, patient, and answered all our questions.

Non-pushy, extremely helpful sales staff who carefully checked all our requirements before proceeding with the sale.

The staff at the Norwich sofology store were impeccable. From as soon as we walked in we were greeted with smiles and warm welcomes. They explained to us how their sofa options worked before letting us take a leisurely stroll around the store. Once we had found a sofa we loved they were able to help us put the order in. The gentleman who served us explained the whole process in depth and made us feel very comfortable with our choice of sofa and store.

Customer service in the Norwich branch was fantastic.

Brilliant service, thank you to John and Lauren.

The Sales Consultant made our visit to Sofology a very relaxing and enjoyable experience whilst choosing our new sofa. Marcus had lots of patience as we changed our mind on colour several times. Would highly recommend Sofology - Sales Consultant highly knowledgeable in his field.

We were greeted by Wayne, in a very friendly and warming manner. He made us feel very welcome and relaxed and let us take our time without being pushy. We came back to purchase the sofa and he remembered our names and even had a laugh with us as we completed our purchase . It felt like we were sitting in a living room with a good friend. Would highly recommend . Fantastic service , great sofas and great staff 5 stars plus.

The sales lady Lauren was absolutely fantastic from start to finish. She helped us choose what we wanted and give us different options , she couldn’t have been more helpful. This Shop has the best choice in the area highly recommend a visit.

All praise has to go to Lauren H who worked tirelessly to help us sort two sofas for us to meet our very particular requirements

Marcus was a great aid in helping us pick the right sofa. He made the whole experience effortless and comfortable. We walked away very impressive with his manner and knowledge and most importantly a sofa we are extremely happy with.

Wayne and mark couldn’t have been more helpful. They were so patient with us, so down to earth. Not like other sofa stores where you feel pressured to buy. We were able to make our own informed choice.
Thanks guys!