We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... See more
Location
Switch locationUnit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
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The service was 1st class. Laura Yorke was extremely helpful while we were choosing our new purchase. We were having issues ordering a material swatch on line. We phoned the store and Declan came thro... See more
Company replied
Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.
Company replied
Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to su... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, United Kingdom
4.9
Excellent
2K reviews
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warm and welcoming
Clean shop/warm and welcoming wide range of furniture to try -customer service Mel was very helpful and not pushy and gave us all the information we needed
November 2, 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent Customer Service
We were looking at adding to the sofa we already have and the lady stopped us and said did we know that there was an offer on for existing stock, so 60% off which was amazing.
She was on her way to the loo so didn’t have to stop but very glad she did, above and beyond as usual.
Very happy with the service we have received in the two occasions we have made a purchase.
November 1, 2025
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
Excellent customer service. Mel Stevens looked after us, he was very knowledgeable and guided us through the whole process. Would recommend.
November 1, 2025
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Norwich
Thank you for sharing your experience :-)
Really helpful staff who answered all…
Really helpful staff who answered all my questions about my prospective purchase. I was really pleased with the service, thanks!
October 27, 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Simple and effective
Mark did a great job and made the process smooth and simple. No pressure, genuine care and great customer service.
October 31, 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Well done Declan
Declan the sales assistant was very polite and helpful
He explained everything to us and had a sense of humour but not over the top.
Thank you
October 31, 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Laura Yorke what a lovely sales lady
Laura Yorke what a lovely sales lady, she was welcoming, (not pushy) made me feel very relaxed. Gave me all the information I needed with choices.
Lovely to my son who was with me who had Down syndrome.
Also she smelt beautiful,
All in all 10/10
October 30, 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊
Great service, lovely sofas
We had almost found our new furniture when a lovely salesman called Declan (Norwich branch) came over to see if we needed any help. He was brilliant, costing everything up but without being pushy. He was very friendly, funny and down to earth so we really felt we could trust him. We said we needed to think about it and do a couple of other things. Actually just getting a coffee and taking a minute to decide! We went back and placed our order with Declan straight after. Now we can't wait for our furniture to arrive. Thank you for your help Declan!
October 27, 2025
Reply from Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Georgio sofa
Mel was more than helpful left us to look and was informative when asked questions
October 28, 2025
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great friendly service and felt welcome…
Great friendly service and felt welcome by all staff.
October 26, 2025
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
10/10
We spoke with Declan at Sofology in Norwich and it was a great experience. Declan was well informed, friendly, professional and we didn’t feel pressured at all (unlike other sofa shops). Top tier salesman. Solid experience with Sofology, I’d definitely go back.
October 27, 2025
Reply from Sofology - Norwich
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Welcoming store
All the sales associates are very friendly and welcoming.
I visited a few times and never felt pressured while looking around the store.
I purchased on the 3rd visit late at night and the lady was very friendly and knowledgeable and added on a cleaning kit discounted which was lovely. The store has a great layout and I think the best selection of sofas and different fabrics.
October 23, 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
Everyone in store was so helpful, not pushy at all. Answered all our questions and gave us all the payment options so we could decide what was best for us! Mark was especially helpful!
October 26, 2025
Reply from Sofology - Norwich
What an amazing review, thank you so much for taking the time to write this 😊
The lady who saw to us remembered when…
The lady who saw to us remembered when we went into your store about three months ago and also what we were after. She was extremely pleasant and helpful and we have placed an order for two lovely recliner chairs.
October 25, 2025
Reply from Sofology - Norwich
Thank you for sharing your wonderful experience! We're thrilled our team member helped you find the perfect recliner chairs. Our goal is to provide a pleasant shopping experience, and we're glad we met your expectations.
We appreciate your kind words and 5-star rating. If you have any questions or need assistance, please reach out. We look forward to welcoming you back to Sofology Norwich soon!
Very helpful and knowledgeable
Very helpful and knowledgeable but not too pushy. Gave information and then left us to make our decision. Enjoyable shopping experience
October 25, 2025
Reply from Sofology - Norwich
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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