Sofology - Orpington Reviews 2,093

The staff are all lovely. Very helpful and professional. Not at all pushy like other shops that I looked in. I would highly recommend

The sell assistant great it me and asked if I needed anything nit to hesitate asking her, and she was great. After asking many questions, I was happy to make a purchase on the spot with no pressure at all.
She was great

Went to view some sofas in readiness for Christmas, and I couldn't be happier with the experience. From the moment we walked in, Toyanne made the entire process smooth and enjoyable. She was incredibly helpful, professional, and patient, taking the time to understand exactly what we needed and guiding us through the options to find the perfect specification.

Her attention to detail and friendly approach made us feel confident in our purchase, and we left feeling excited to welcome our new sofas just in time for the festive season. If you're looking for quality furniture and exceptional customer service, I highly recommend Sofology Orpington especially Toyanne!

Emily was a great help when searching for the right sofa for us. She showed us the various sofas, sizes ,fabrics and colours avaliable and was able to answer all the questions we had. We were very happy with excellent customer service we received.

Seb was very patient as we mulled over sizes and fabrics and gave very helpful advice

Loved the experience of choosing my new sofa and Nicole in thr Orpington showroom was so lovely and helpful

To walk in thinking you have no idea what you want to be met by a lovely friendly person who quickly helps you identify your needs with no pressure, but genuine curiosity and interest, is a wonderful experience. Toyanne has a real gift and made the entire experience a pleasure. I got the exact sofa I needed and wanted.

Had good choice of sofa in lots of different fabrics and leather, with wide choice of colours. The young lady who served us was great did not overpower us , let us look and was there when we wanted to ask questions, which was good not like other furniture stores that dont leave you alone to look and follow you around. I think her name was Haley, well done, like your customer service. Well done Sofology if this is how your staff are trained.

We went to check out sofa beds. The next day we were back to purchase a Keswick. 😀 Nicole was super friendly, polite, and knew her stuff. Thanks to Nicole, the whole process was smooth and enjoyable.

We had a great sales person who was extremely helpful and was explaining everything very well

I was promptly attended to by a very friendly, supportive and attentive salesperson

I found the sales person very helpful and explained the methods of payment and additional products available

Great customer service, were shown a range a options for different sofas along with the different configurations.

Nicole from the Orpington branch was fantastic. Really helpful, friendly and efficient

Great customer services when visiting the store. A nice relaxed environment and no pressure when browsing their products.

Great service didn’t rush you to make a decision and spent time to help me choose

We were met as we entered the store by a young lady called Nicole she was very pleasant and helpful and answered any questions we had, l must say that we left the store feeling very happy with the service we had from this young lady. I was not told by anyone that there is a delivery charge of £129. Most disappointing.

Great experience purchasing a sofa in store today. Nicole was very helpful, she was able to answer all our questions and assist us in making the best decision. Thank you

We purchased 2 two seater sofas and footstool
Zacklyn was extremely helpful answered all our questions and was never too pushy.
We found her very knowledgeable and helpful for us.