Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofolo... See more
Company replied
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
We came to view sofas first time a week before our purchase and we had a great experience with one of your staff, unfortunately cannot remember his name. Tall gentleman with dark skin - he showed us... See more
Company replied
We purchased a Great La-Z-Boy Chair, hopefully! Fortunately, I spotted the chair by accident in the showroom. I would have liked to have had more information on the range of available La-Z-Boy chai... See more
Company replied
Excellent choice of settees in the Poole showroom, blend of all styles. The lady (Sally Anne) that served us was first rate, not a pushy sales person like some, she was knowledgeable, even though she... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
3K reviews
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Great choice of sofas and excellent…
Great choice of sofas and excellent service...competent and professional advice...overall so far 5 star
January 19, 2026
Reply from Sofology - Poole
Thank you for taking the time to share your experience Brian :-)
Outstanding
Outstanding, both from the service from Klaudia in the Poole branch and also from the two guys doing the delivery and set up. We could not be happier with our purchase - well worth the wait!
November 8, 2025
Reply from Sofology - Poole
Thank you for choosing Sofology.
We weren't pressured or followed around…
We weren't pressured or followed around the showroom but help was on hand when we needed it
January 20, 2026
Reply from Sofology - Poole
No pressure, thats what we are all about!
Very good customer service.
January 19, 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Katie …assistant .
Katie was knowledgeable about the product .
Gave us time to talk and decide .
January 16, 2026
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Katie, we will make sure to pass this on! Have a nice day.
The young lady was very good explaining…
The young lady was very good explaining all our options and extras that were available., and about the product. A very pleasant experience
January 18, 2026
Reply from Sofology - Poole
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
A touch of class....
Really professional, friendly and knowledgeable staff, especially Klaudia. No pressure or hard-selling, just honest advice about options and possibilities for the sofa/corner that we were interested in buying.
And indeed DID buy!
Great range of sofas too, a touch of class all round.
January 18, 2026
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful member of staff
January 14, 2026
Reply from Sofology - Poole
Thank you for taking the time to leave a review 😊
Excellent service.
Very helpful salesmen both times when we came in. Shop looks beautiful tiful too.
January 12, 2026
Reply from Sofology - Poole
Thank you Patsy
Good products and knowledgable staff
Placed our order same day knowledgeable staff. Irena who dealt with was not pushy and was patient whilst we made our choice.Quality of the product was very good and sale handled very professionally.
January 10, 2026
Reply from Sofology - Poole
Thank you for sharing your experience Stephen!
Reply from Sofology - Poole
Thank you for sharing your experience John!
2 Husky chairs
The welcome approach.
Product knowledge.
Active listening.
Customer service.
January 11, 2026
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Poole
Thank you so much for your 5-star review!
Reply from Sofology - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Enjoyable shopping experience
Very knowledgeable staff, friendly and welcoming, but no pressure-selling
January 10, 2026
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
James was very helpful helping us find…
James was very helpful helping us find what we required in the colour we wanted without being a pushy salesperson whilst we looked.
January 10, 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by James. Have a great day 😊
Informed staff
Informed staff , no high pressure sales and given plenty of time to make purchase.
January 10, 2026
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Stephen, we will make sure to pass this on! Have a nice day.
Excellent service
Excellent service. Jason, the store manager, was very helpful. He was very customer focused and took time to explain all of our options. We felt that he genuinely wanted the whole experience to be positive and was keen that we were happy with both our purchase and the whole process. New sofas have now been ordered.
January 8, 2026
Reply from Sofology - Poole
Thank you for your excellent feedback! We’re delighted to hear Jason provided such helpful, customer-focused service and took the time to explain all your options. We’ll be sure to pass on your kind words to him. Wishing you all the best with your new sofas - we hope you love them! 😊
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