Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... See more
Company replied
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
Helped by a lovely lady called Irena, very relaxed service and no pressure to buy. Made sure we were entirely sure on what we wanted, giving advice when required.
Company replied
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
Company replied
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
2K reviews
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The salesman was very helpfull and easy…
The salesman was very helpfull and easy to talk to. My wife & I were happy with the whole expereance.
January 31, 2026
Reply from Sofology - Poole
Thank you for sharing your experience Linda
Katie was great!
Katie was super friendly and approachable, and helped us choose and purchase a sofa for our first home. She was very knowledgable on the sofas, and made the experience a very positive and enjoyable one.
January 31, 2026
Reply from Sofology - Poole
Thank you for awarding us 5 stars Alice!
If I could give zero stars I…
If I could give zero stars I would......After waiting from ordering in October to delivery beginning of January the footstall was delivered damaged and returned....... .....Great quality control....Not, Then after chasing I am told I need to wait until March as it is handmade blah blah blah .....REALLY!!!!!! Not a great company.....Not cheap .....Customer service non existent .....Not happy ......If I knew then what I know now I would of gone elsewhere......6 months is NOT acceptable
January 30, 2026
Unprompted review
Reply from Sofology - Poole
Hi Debby, we are so sorry to hear that this happened. It is always our aim to ensure that all of our items are delivered in perfect condition. Please be assured that we will be in touch as soon as your replacement arrives.
Great sales man
James made me feel comfortable and approachable , I really hate it when sales people are pushy and he was far from that , explained everything and answered all my questions clearly . Would definitely go back .
January 25, 2026
Reply from Sofology - Poole
Thank you for this great review Miss Nail
Reply from Sofology - Poole
Thank you for sharing Laura :-)
Great customer service Martin who sold us the sofa was so helpful and friendly looking forward to our new sofa coming in 12 weeks
Great customer service Martin The sales
January 23, 2026
Reply from Sofology - Poole
Thank you for choosing Sofology Cindy!
Staff were very friendly and helpful
January 21, 2026
Reply from Sofology - Poole
Thank you for taking the time to leave a 5-star review!😊
Friendly, helpful staff.
Friendly, helpful staff. No hard pressure sales just useful information. Very impressed.
January 24, 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service
Great service - everything really well explained - Linda in Poole was great - thanks
January 24, 2026
Reply from Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Klaudia was extremly helpful
Klaudia was extremly helpful, knowledgable and personable without being pushy
January 24, 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Klaudia. Have a great day 😊
A Pleasant Purchasing Experience
A pleasant purchasing experience.
A good showroom atmosphere with very helpful and welcoming staff.
We made two trips to the store over three days and the warmth and helpfulness remained the same.
Linda and then Klaudia provided the information we needed and seemed to be quite open and straightforward about everything, which instilled us with confidence in our decision -making.
We just have to wait upon the delivery.
January 23, 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service from the store manager
Great service from the store manager. Really talked me through all options available.
January 18, 2026
Reply from Sofology - Poole
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Katie,our assistant was great,helpful…
Katie,our assistant was great,helpful but not pushy..
January 18, 2026
Reply from Sofology - Poole
Thank you for sharing Mrs Wright
Great choice of sofas and excellent…
Great choice of sofas and excellent service...competent and professional advice...overall so far 5 star
January 19, 2026
Reply from Sofology - Poole
Thank you for taking the time to share your experience Brian :-)
Outstanding
Outstanding, both from the service from Klaudia in the Poole branch and also from the two guys doing the delivery and set up. We could not be happier with our purchase - well worth the wait!
November 8, 2025
Reply from Sofology - Poole
Thank you for choosing Sofology.
We weren't pressured or followed around…
We weren't pressured or followed around the showroom but help was on hand when we needed it
January 20, 2026
Reply from Sofology - Poole
No pressure, thats what we are all about!
Very good customer service.
January 19, 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Katie …assistant .
Katie was knowledgeable about the product .
Gave us time to talk and decide .
January 16, 2026
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Katie, we will make sure to pass this on! Have a nice day.
The young lady was very good explaining…
The young lady was very good explaining all our options and extras that were available., and about the product. A very pleasant experience
January 18, 2026
Reply from Sofology - Poole
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
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