Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... See more
Company replied
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
Helped by a lovely lady called Irena, very relaxed service and no pressure to buy. Made sure we were entirely sure on what we wanted, giving advice when required.
Company replied
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
Company replied
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
2K reviews
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A great shopping experience
James was very helpful in advising us on sofas that met our needs and made the process easy
January 3, 2026
Reply from Sofology - Poole
Thank you for sharing your experience!
Reply from Sofology - Poole
Thank you for choosing Sofology :-)
The assistant was very courteous and…
The assistant was very courteous and explained everything fully with no pressure on me.A great asset to the company.
January 5, 2026
Reply from Sofology - Poole
Thank you for choosing sofology!
Reply from Sofology - Poole
Thank you for awarding us 5 stars :-)
Reply from Sofology - Poole
Thank you for sharing Steve :-)
We spent a long time choosing our…
We spent a long time choosing our sofas. And ended up back at Sofology Irene was so knowledgeable about the furniture , very caring not pushy let us think about it. We are looking forward to it arriving
January 4, 2026
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Jason did a great job of navigating us…
Jason did a great job of navigating us through the ordering process. Thank you
Happy new year to all of the team!
January 3, 2026
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Jason, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Poole
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us.
Katie was excellent
Katie was excellent, she explained everything really clearly went through all the options available and helped guide me to what I think will be a perfect sofa for my room. Would definitely recommend Sofology and their fantastic service.
January 3, 2026
Reply from Sofology - Poole
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent shopping experience.
There was a very relaxed and friendly atmosphere in the store. The range of sofas was extensive and we received excellent customer service from Linda. We were very impressed by the shopping experience and are looking forward to receiving our new sofa!
January 2, 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The product we selected was good and…
The product we selected was good and the salesperson, Katie Marshallsay, was very informative and professional.
January 2, 2026
Reply from Sofology - Poole
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience.
We were looked after very well
We were looked after very well , answers to questions were offered with honesty . Very helpful with choice of colour . A good experience
Karen & Keith Holcombe
January 2, 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very pleasant experience
The sales guy was very knowledgeable and helpful, explained all the options with no pressure
January 2, 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Brilliant experience in store
Brilliant experience in store - Martin we so helpful - Thankyou
January 2, 2026
Reply from Sofology - Poole
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
sofa review
Saleslady was great (kate). The only reason for the lower rating was the fact that they could not reduce the size of the 2 seater we wanted by 3 cm ( which was strange as it was supposed to be built to order !!!)
January 1, 2026
Reply from Sofology - Poole
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great service from the sales person.
December 27, 2025
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
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