Sofology - Rugby Reviews 1,516

Thank you for excellent service and support during the visit to the store

Fran and Lisa were amazing and the other staff didn’t get names were also just as attentive. Thanks for your help.

thank you Bart for all your help, went above and beyond

Good showroom staff member was friendly and professional.

Great customer service, set up link in email so I could complete order at home & sale still goes through to store

Bart supported us with the sofa purchase easily and was very supportive, friendly and helpful 😀

Definitely a good choice, plenty
Of choice and great service. Sales personal not pushy but Informative.

Very friendly. Not pushy. Smiled all the way though the process and nothing to much for them while I was asking lots of questions.

We were looked after very well by Fran our consultant at the Rugby Sofology store. Her advice and attention to detail was superb in choosing the best sofa for our colour scheme and delivery location narrpw door dimensions needs. Well done Fran and thanks for tge coffee 🥳👍🏻😀

Fantastic service by Bart and Store Manager Jason. As always, so smooth and easy to deal with and they made the whole process smooth and easy

Lloyd help me through my purchase today. Extremely polite and professional.

The young lady that sold us our new couch was a bit dizzy, but she more then made up for it in personality and helpfulness.

Sales assistants were helpful, knowledgeable and provided excellent service without being overly intrusive.

Great sales lady

The guys in the Elliots field store were fantastic. We didn't feel pressured to buy and Bart in the store was hilarious. I didn't feel like we needed a sofa but my boyfriend felt different and Bart was joking with us the whole way through. The whole team took the time to have a laugh and explain the sofas when I had so many questions. They lent us a sample and then we went back and brought a few days later. We have yet to see what delivery is like but Jodie also explained the process and how everything works she even upsold a cleaning kit! Amazing job guys defo be back to buy again.

A very knowledgeable and understanding sales person

Incredible experience from the whole team as soon as we walked through the door! Bart you were fantastic and couldn’t have been more accommodating! There was no pushing for sales and no pressure for us to buy. We ended buying 2 sofas. Excellent customer service and thank you for being ‘super duper’ helpful!! :)

Amazing service at Sofology Rugby! There was zero pressure, just honest guidance, Fran explained everything clearly and quickly and was so friendly. It made the whole process stress-free. Thank you!

I recently purchased a sofa and armchair, and I couldn't be happier with my experience in-store. From start to finish, the staff were incredibly friendly, knowledgeable, and attentive to my needs. They guided me through the various options, answered all my questions with patience, and really made sure I found exactly what I was looking for.

I'd highly recommend this store in Rugby to anyone looking for quality furniture and top-notch service. A big thank you to all the seller guys in the shop for making the experience so enjoyable – you absolutely deserve this super review!
Five stars from me!

Bought online but also visited the Rugby store first just to look and feel the sofas first. The Rugby store looked fantastic and the staff were very welcoming but not pushy in any way. Very helpful when asked a question.