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Eesti suurim spordipoodide kett
Pärnu maantee 142a, Tallinn, United States
2.4
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 2 weeks
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Honestly, I've never had a single issue with this shop, and I've spent quite a bit of money there, so I'm not sure why the average score is so low. Shipping and delivery have always been fast and on time, the prices, sales, and promos are good, customer service has been helpful, and the whole experience has been pretty seamless. I recently had to return a product as well, and the process was a breeze. Sportland refunded me very quickly.
I ordered sneakers from this store, but they didn’t fit. I contacted customer support to get return details, but for two weeks now they’ve been giving me excuses, saying they are unable to accept returns from Poland. I am disappointed with this store’s service. DON'T BUY anything here if you get the wrong size, you WON'T BE ABLE TO RETURN IT!!!!
I have buy jacket in this 'shop' (in PL) but after 2 days they returned money without any information why. The jacket is still available for purchase on the 'store'. I do not recommend this 'store', it's the worst I've ever dealt with.
I ordered shoes, now they send sent an automated email that your has been cancelled. . No one has contacted me and tried to offer me an alternative product what law requires. Very poor service
After reading so many negative comments (after I already purchased) I was so sure that I'll end up getting scammed, but everything went smoothly. I received my order within 5 days. However, when I wanted to return it, I had to wait a week for the return documents (the link on their page does not work), and then I waited the full 14 working days for my money to arrive. On the last day, I had to write an additional email to let them know that I still did not receive my reimbursement, but they replied the next day and the money was sent to account.
Bought a pair of shoes but Sportland sent the wrong ones.
They proposed to return them, but it's "hard to say" if they can send me what I originally bought at the price I bought it...
Now if I want the shoes I wanted originally I need to pay a much higher price.
It's unfair I need to pay for Sportland mistake
Reply from Sportland
We sincerely apologize for sending you the wrong pair of shoes. We understand how frustrating this situation must be, and we take full responsibility for the mistake.
Please rest assured that you will not have to pay a higher price for the shoes you originally ordered. If the correct item is still available, we will honor the price you paid at the time of purchase.
I have ordered many times (10-20 times) from Sportland. The delivery has always been fast and when I needed to return I always received my money back in few days without any extra hazzle. I recommened. I dont know why people give such bad reviews, maybe someone is trying to influence on them and try to create bad reputation. Also the products has always been new and authentic.
Reply from Sportland
We value your feedback. Thank you for your kind words!
At first I was hesitant to buy since there were bad Trustpilot reviews, but I ordered sport shoes as a gift. Everything went well - delivery was quite fast, and the shoes were good quality. The gift recipient was happy!
Reply from Sportland
We value your feedback. Thank you for your kind words!
Scammers instead of man official football jersey they send me children size training cheap version of this jersey. Worst experience ive ever had in online shopping
Reply from Sportland
Thank you for sharing your negative experience with us; we appreciate every form of feedback.
Sportland is a top-notch choice for sports enthusiasts! Their unbeatable brand selection, swift delivery, and wide product range make them my go-to. I love their strong brand image too. Highly recommended!
Reply from Sportland
Thank you for your valuable feedback!
I bought online (sportland.lt) 6 pairs of shoes: one pair they didn’t send, another one was send in different colour, one more pair looked already used with some spots on the shoes, the box was broken.
So I kept just 1 pair, the others send back. 3 of them very lost - it took me 2,5 weeks to find them and the customer support was helpful at all.
So I do not recommend to buy from them.
Good products, (no fake) good price, fast delivery.... excellent!
Faulty item don't buy from them extremely disappointed.
Be careful when you buy from sportland stores in Estonia!!
I have bought a shoe after a few hours where I want to return it as a nice employee he tells me that I cannot get the amount in cash or on the card you can only get a gift card for the amount or exchange it for something at the same price.
How do I know what is written on your policy when I am a tourist....
probably never buy from there again!!
Reply from Sportland
We value your feedback and we’re sorry to hear that you didn’t have a great experience with us this time.
😂
I like RADEMAR
COLOMBIA,Puma and adidas,Nike :)
Reply from Sportland
Aitäh tagasiside eest!
Awful communication, no notifications on any phase of shopping and delivery.
Availability on website means nothing. They notify that item is missing at the very last moment without a chance to replace to another model or size.
Reply from Sportland
On behalf of Sportland, we want to sincerely apologize for the negative experience that you had with our company. We take great pride in giving our 100% every day to provide the best service and products for our customers. We are going to take steps to ensure such situation does not happen again and for that your feedback has an essential value. Thanks again for bringing this issue to our attention.
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