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The Hydro Bros Reviews 

1,428
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the super fast delivery and the excellent service from the knowledgeable team. Many appreciate the wide selection of quality products at competitive prices, often highlighting secure packaging and efficient issue resolution. People frequently commend the staff for their helpfulness. However, some customers also noted occasional issues with delivery, including delays or unclear tracking. A few people received broken or missing items, experiencing difficulties with resolution or returns. Additionally, some reviewers expressed dissatisfaction with unexpected high shipping costs or additional tariffs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast and efficient... See more

Product

Clients share positive opinions on product, highlighting a great selection of high-quality items at... See more

Service

Customers consistently note positive experiences with service, describing it as exceptional, reliable, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Price

Consumers find prices to be very positive, with many reviewers highlighting great selections at reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Very very professional customer service . Ordered just 2 small cables £12 pound worth and delivery process was delayed because of the lady at the post office fault. Lads did everything to sort me... See more


Company details

  1. Hydroponics Equipment Supplier
  2. Garden Building Supplier
  3. Garden Center
  4. Hobby Store
  5. Land Allotment
  6. Plant Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,428)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

A Fabulous Power Cleaning Job

The 2 guys came and cleaned a very old dirty large patio area. First they had to brush, clean and gather the years of debris. Then they used a powerful petrol power sprayer. Next they used specialised cleaning liquid and eventually they used a sealant
I have spoken about the professionalism of their work but I haven’t included how friendly, courteous, considerate & kind both Owen & Rhys were
They left everything spotless and even washed the relevant windows and area. Excellent in every way
Thank you - Linn & Stewart Taylor

July 24, 2026
Unprompted review
Rated 4 out of 5 stars

Great, but some shipping issues

My order with the Hydro Bros was great! Fast shipping and reasonable prices. The only reason this review is not 5 stars is that the delivery process was not clear. At checkout, I elected to have my package sent to a nearby pickup spot. I got an email saying that my order had been delivered but it didn't say where to pick it up. This became quite confusing as I had to reverse-engineer my order to see what the deliver address options were and then make a guess about which one I chose. I went to several stores to find my package. It was a bit unclear and frustrating, but I did get my package in the end and I think if I'd done regular delivery, it would've been no issue!

May 18, 2026
Rated 5 out of 5 stars

Excellent customer service and quick delivery

Excellent customer service, it was a fast delivery, however when it arrived it had a manufacturers fault. Hydro Bros immediately responded, contacted the supplier, organised with them collection and redelivery of a new product. Communication was excellent at all points through the process, and we were delighted with the outcome. Thank you Hydro Bros team!

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exactly as described if not better!

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I will recommend 5*****
The delivery was super fast and the service was excellent.

July 9, 2026
Rated 5 out of 5 stars

Great service

Every time I put an order in, it’s in stock and I either receive it the following day or the next at the latest. Packaging is all really good and no complaints

July 9, 2026

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