The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more
Company replied
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Review summary
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Reviews shaping this summary
I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more
Company replied
The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more
Company replied
Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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Product is in even better condition…
Product is in even better condition than I expected. Excellent value for the money. I trust the authenticity of TRR.
July 25, 2026
Smooth transaction and item came as…
Smooth transaction and item came as advertised. Great experience
July 17, 2026
My keychain broke the moment I put it…
My keychain broke the moment I put it on my purse. The item was defected prior to my purchase, and I was not made aware of it.
July 9, 2026
Worth it even as "good"
EXACTLY WHAT I WANTED!!!!!!! slapped some leather conditioner on the bag and its brand new now
July 25, 2026
Always awesome purchasing or selling!!!
July 25, 2026
The bag was great
The bag was great, however, the handle was really really wrinkle; they could have folded it neater. Thank You!
July 24, 2026
I loved both of my purchases and I will…
I loved both of my purchases and I will be buying more. !!! Great quality
July 24, 2026
The item sent is the wrong size shoe
The item sent is the wrong size shoe. I can’t get in touch with anyone to resolve the problem. I sent an email 3 days ago and and no response as of yet. This is can business. Now I’m out of $200. I will never order from here ever again.
July 25, 2026
Good buy and quality
July 18, 2026
I've had an excellent experience with…
I've had an excellent experience with The RealReal, and I have to give a special shoutout to Joe and Opey. They are truly the best! Their professionalism, knowledge, and friendly service made the entire process smooth and enjoyable. Whether you're buying or selling, you can count on them to provide top-notch support and expertise. Highly recommend working with Joe and Opey at The RealReal!
July 24, 2026
It was good
It was good. Just wish you guys had a dry cleaner that would clean the garments before sending them out
July 25, 2026
Very fast!
The purchase was shipped quickly and was in good shape.
I also sent some items for consignment and that was a very easy process.
Overall, very pleased with everything!
July 24, 2026
I like your customer service…
I like your customer service department!! They are doing a wonderful job!
July 24, 2026
The only reason I gave this seller 3…
The only reason I gave this seller 3 stars is because they made the return process quick and hassle-free. Unfortunately, the overall experience was disappointing. I genuinely wish the item had simply been used rather than counterfeit. I would not recommend this purchase based on my experience.
July 17, 2026
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