The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more
Company replied
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Review summary
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I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more
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The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more
Company replied
Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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These shoes are not real YSL and they…
These shoes are not real YSL and they sent the wrong size. I would like a full refund please.
July 15, 2026
Authentication? LMAO
The RealReal still doesn't know its business. The sold me a Chanel toiletry bag. Which in FACT is a Chanel watch case that is missing the center component. I didn't even try to contact them. Their customer service or lack there of only upsets me more.
July 22, 2026
Very nice!!
July 22, 2026
The shipping fees are astronomical and…
The shipping fees are astronomical and completely out of line. Considering the percentage the Real Real charges as well as the high number of inaccuracies in listings there should be a sliding scale for frequent customers.
July 22, 2026
Very fast shipping and good service
Very fast shipping and good service. The only thing I would wish that the pictures on the listings were more detailed and better description.
July 15, 2026
Aira went above and beyond
Aira went above and beyond! Customer service that exceptional is what keeps customers like me loyal for life!
July 22, 2026
Prompt shipment and gorgeous dress.
July 22, 2026
I did not like the item and it was not…
I did not like the item and it was not what I was expected. It did not have any authentication or proof that it is a real Channel wallet.
July 21, 2026
Beautiful blouse fast delivery perfect
July 11, 2026
Great- but more detail photos are needed
I enjoyed the ease in shopping. The price points were also very nice.
To make it a 5 star, it would be great if you included photos of the parts that make the item less than pristine. The scarf I bought as "Very Good" had a little dirt on it and an almost-not-noticeable stain... It works, but it would be great to see it in advance to determine if it's something I could live with.
July 21, 2026
Rare find....Coach empire carryall 40 loved leather
I shopped for months for the Coach loved leather carryall and found it here a very reasonable price. The quality was very good as described!
July 15, 2026
All details on the bag were accurately…
All details on the bag were accurately described and the bag was described as being very good condition but I’d say it was excellent condition. Delivery was also great. No complaints.
July 15, 2026
Receive my items pretty fast in great…
Receive my items pretty fast in great condition. I’ll shop again.
July 22, 2026
I have watched year to year
I have watched year to year , The Real is so great , so informative, very wonderful people , so insightful 😀 I learn from it and every topic that gets discussed. Thank you !
July 29, 2026
Unprompted review
The item was just as it looked in the…
The item was just as it looked in the photos. The shipping was fast and I was notified every step of the way.
July 22, 2026
Wonderful
Wonderful. Worked with Chris. He was so helpful. My purchase had an error in the description - was missing a strap which was not noted! So, he gave me a credit in order to purchase the strap that goes with the bag that was accidentally labeled separately. Prompt and so kind!!!!
July 28, 2026
Perfect 1st RealReal order! :)
Dress was in perfect condition with tags, and was MUCH MUCH cheaper than any other Postmark or similar listings.
July 22, 2026
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