I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
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Review summary
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I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
Well I am a fan of the Real Real products and purchased several times but the way you are now shipping via UPS and handing last mile to US Post Office is not great at all. This will give me pause in t... See more
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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The shoes I purchased were grossly miss…
The shoes I purchased were grossly miss sized. Described as a women’s size 8 and they were WAY too big, perhaps a men’s size 8. I went back to check the order to see if I made a mistake but they were definitely described incorrectly. The return process was easy enough but it hurts a little that I had to pay for a restocking fee for their mistake.
July 31, 2026
Received a defective item sold as excellent condition and had to pay a fee to return
The item received was not an excellent condition. It actually had a defect and then I had to pay a fee to return it.
August 2, 2026
Great Platform for Luxury. Most of the bags I purchased were as…
Most of the bags I purchased were as described. A couple of them were not accurately described and had additional flaws. Overall, my experience has been great. I will definitely purchase again. I'm a long time customer and belive they have great merchandise.
August 2, 2026
It was easy to consign
It was easy to consign. the office identification process didn't take long and it's sold by the quickly so I am pleased..
July 23, 2026
Accurate description
Accurate description. My bag came in perfect shape and shipped quickly
August 2, 2026
Real people who care
You get to talk to actual people who care about your satisfaction. Will definitely keep purchasing from this website and recommend it to those you want luxury second hand items. If there is anything wrong with your order, their customer service is there to help.
August 1, 2026
Is always great
August 2, 2026
The jacket I recieved has fallen-off…
The jacket I recieved has fallen-off rivet. Because of that, the item needs to be repeired, and the was NO mentioned about this in the original description.
July 31, 2026
Real item condition was not excellent as per listing
Listing said bag was in excellent condition however the leather was already starting to crack. Also no mention of bag without brand dustbag
August 1, 2026
Shipping has been SLOW.
August 1, 2026
Beautiful Bag, Smooth Transaction!
Great purchase! The Coach bag was exactly as described and arrived quickly. It was packaged nicely and in perfect condition. Very happy with my purchase and would definitely buy again!
July 25, 2026
I was expecting an item that was in…
I was expecting an item that was in good or very good condition, as advertised. There was what appeared to be a moth hole that had been repaired, but still noticeable right in the front of the sweater, which for me, would be fair condition at best. I spent $40.00 for faster delivery hoping to bring it on vacation with me. It was not wearable. I sent it back and lost too much money in shipping costs. Not a good experience at all.
July 28, 2026
The quality of the products is amazing.
July 26, 2026
I only trust The Real Real because of…
I only trust The Real Real because of their EXCELLENT verification process and their no hassle customer service. This business was built on a model of success and customer loyalty and satisfaction. You'll really really LOVE IT!
August 1, 2026
fake item bad authentication
August 1, 2026
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