The RealReal Reviews 

134,876
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 19,504 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive quickly, securely, and in wonderful shape. Many consumers also appreciate the wide selection of authentic designer items, highlighting that shopping is seamless and transactions go smoothly. Some reviewers were not happy with product descriptions, mentioning that sizing details, materials, and colors frequently do not match what is advertised on the website. A few other people also felt that quality controls need improvement, explaining that an occasional item arrived with unexpected flaws, stains, or damage.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising the authentic items... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers express deep satisfaction with items... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping, timely... See more

Price

Customers consistently note ambiguous experiences with price, as opinions regarding costs are sharply... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised fast delivery times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm very impressed with my recent experience with The RealReal. My LV pants arrived today and they were exactly as described and arrived safely. I was also very pleased that The RealReal took car... See more

Company replied

Rated 4 out of 5 stars

I really like the website. I like the detailed photos and descriptions and is user friendly. But the most important is that I trust this company. What I don't like is the high taxes, the thing that on... See more

Company replied

Rated 3 out of 5 stars

I've been a loyal customer with RealReal for years, they have the biggest pre-owned designer handbag collections on the market and most in good fair prices... but RealReal really need to improve on th... See more

Company replied

Rated 3 out of 5 stars

The sunglasses I got were definitely a lower grade than they were listed. They are crooked sit on my face a little uneven. And really wish you would’ve came UPS instead of USPS or even UPS had USPS dr... See more

Company replied


Company details

  1. Women's Clothing Store
  2. also in
  3. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

135K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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3.9

All reviews

(134,876)

18,228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used this site as a resource

I have used this site as a resource for gifts. I stick with pristine or excellent and I have chatgpt help me navigate the sizes. Your site makes it easy to narrow my search and your delivery warnings are timely. Thank you

September 19, 2026
Rated 1 out of 5 stars

A representative came to my house and I…

A representative came to my house and I gave them a lot of Gucci shoes Gucci belts watches everything and I didn’t get paid on hardly any of this stuff. I even went into real and took some things and I never got paid on those items real real will rob you so be careful. They will take your items sell them and won’t pay you for them.

October 3, 2026
Unprompted review
Rated 1 out of 5 stars

No order number or shipping info.sent.

I ordered a Cartier Love Ring Size 9 in small.
Did not panic in not receiving email with order number or shipping info. right away.
Money came out of my account immediately.
Going through PayPal to get this extremely upsetting experience dealt with.
My first and most likely my last experience.
Have NEVER had this happen.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Items & Even Better Than Expected

I’ve made several purchases recently and so far I’ve been extremely happy with my experience. My Christian Dior pumps and Movado watch both arrived exactly as described and in beautiful condition, honestly, the watch was even more beautiful in person than I expected. Both orders also arrived several days ahead of their estimated delivery dates, which was a great surprise. I recently placed another order for a pair of Prada pumps that are currently in transit, and based on my experience with my first two purchases, it’s been five stars all around. The quality, condition and accuracy of the listings have been excellent, and I’ll definitely be shopping here again.

September 26, 2026
Rated 5 out of 5 stars

Great service

When I found out my dress, was going to take longer to get than originally expected, customer service contacted UPS and my dress was delivered in time for my event.

September 26, 2026
Rated 2 out of 5 stars

My first purchase is a disappointment!

My first purchase is a disappointment!
I was so excited to purchase my first consignment piece from RealReal to receive an item that was not clearly labeled and a false representation of the item. Highly disappointed!

September 26, 2026
Rated 2 out of 5 stars

The sunglasses I bought were…

The sunglasses I bought were prescription, and nowhere in the description did it say they had a prescription. I've been trying to contact anyone, but they haven't gotten back to me. Can someone please contact me to arrange a return?

September 25, 2026
Rated 4 out of 5 stars

My place to shop

The service has been wonderful and highly efficient overall. However, there have been repeated inaccuracies regarding Converse women's shoe sizes

September 18, 2026

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