I ordered 2 pair of shoes, same size different designers. One fit the other did not. The return was straightforward, but the restocking fee is a bit steep and the process took way too long. Two weeks... See more
Company replied
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Review summary
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Bag is in terrific condition however, it does have a very strong perfume-y/musty/cigarette scent that I wish was stated prior to purchasing. Otherwise the bag is physically in the best condition I’ve... See more
Company replied
Love my leather jacket, eventhou I thought I ordered M size and received size 6 for my leather jacket, but the packaging and the fit are satisfying. Thank you TRR! I love my purchase
Company replied
Fair pricing, fast shipping, beautiful item. The reason for 4 stars instead of 5 is that the interior of the item has a funny smell that was not disclosed in the listing.
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The Real Real is the easiest way to…
The Real Real is the easiest way to resell designer clothing and jewelry.
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service from TRR are excellent from…
Service from TRR are excellent from start to delivery. Shopping on TRR is endless. There's so many to choose from. Then after you make the purchase and it didn't fit or look quite right, TRR doesn't make it hard for you to return it. That is why I continue to shop at TheRealReal. Yuri and Kaya were very helpful with doing my return. Thank you so much for the excellent service! I truly appreciate it.
August 10, 2026
Reply from The RealReal
We're so happy to hear you've had such an excellent experience with us from start to delivery! It's wonderful to know that our selection and return process make you want to continue shopping with us. We truly appreciate your kind words!
I was ordering from Germany and the…
I was ordering from Germany and the whole process was really fast and smooth. From ordering to receiving the package it was 1-2 weeks - super fast!
And wow the items I ordered are phenomenal. Only the customs is suuuuuper high…. Unfortunately that’s down to your government, otherwise I’d order there often.
August 4, 2026
Reply from The RealReal
We are so happy to hear that you had a fast and smooth experience with your order and that you love our items! We understand your frustration regarding the customs fees. We truly appreciate your feedback and your understanding.
Really lovely dress
Really lovely dress, even nicer than I understood from the listing, so I am thrilled! The shipping was fast and seamless, nothing could have been improved.
August 9, 2026
Reply from The RealReal
We're so thrilled to hear how much you love your dress and that it exceeded your expectations! It's wonderful that the shipping was fast and seamless.
Counterfit and mislabled
August 8, 2026
I’ve tried The RealReal so many times…
I’ve tried The RealReal so many times now thinking that the bags will be like they’re described but each time I’ve been very disappointed with how the bag was described versus how I received it
August 11, 2026
Reply from The RealReal
We're truly sorry to hear that your experiences with our item descriptions have been disappointing. We understand how frustrating it can be when an item doesn't meet expectations. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The skirt is just as expected
The skirt is just as expected. Excellent condition as described. My only issue is the strong fragrance.
August 11, 2026
Reply from The RealReal
We're glad the skirt met your expectations!
Woman’s Handbag
Answered quickly and very clear answers
Delivery when promised
Described as pristine condition and it was !
August 11, 2026
Reply from The RealReal
We're so pleased to hear that you received quick and clear answers! It's wonderful to know that your delivery was on time and that the item was in pristine condition, just as described.
Reply from The RealReal
We're so pleased to hear that you loved the care taken with your product and the shipping! Thank you for your wonderful feedback.
The bag is gorgeous and in exceptional…
The bag is gorgeous and in exceptional condition.
August 4, 2026
Reply from The RealReal
We're so happy to hear that you found your bag gorgeous and in exceptional condition! We truly appreciate your wonderful feedback.
Love the like new Marc Jacobs clutch…
Love the like new Marc Jacobs clutch and the fast delivery. Do not love that shipping to Canada cost the same amount as the clutch.
August 11, 2026
Reply from The RealReal
We're happy to hear you love the clutch and our fast delivery! We understand your concern regarding international shipping costs. Thank you for sharing your feedback.
Shipping too slow
Shipping too slow
Pics on site too small to see details
Measurements seem inconsistent between same items on site
August 11, 2026
Reply from The RealReal
We appreciate your feedback regarding shipping speed, image clarity, and measurement consistency. We are actively working to improve these areas for a better experience.
HORRIBLE EXPERIENCE - BUYER BEWARE
I purchased a Chanel brown lambskin bag, CHA1452685 and listing said it was brown and showed it as brown. When I received the bag it was BEIGE and it was poorly dyed brown. The realreal responded saying I can not return it even though they did not mention it was dyed a DIFFERENT COLOR. The photos showed the bag was in perfect condition but when the bag arrived the poor dye job was cracking and pealing off the beige bag!
August 17, 2026
Unprompted review
I would leave a comment
I would leave a comment, but I’m not looking to have my comment used as your marketing for your website.
August 11, 2026
Reply from The RealReal
We appreciate your feedback. We value your privacy and assure you that we respect your preferences.
Shipped quickly and with quality
August 9, 2026
Reply from The RealReal
We truly appreciate your positive feedback! We're so pleased to hear that your order arrived quickly and with great quality.
Great items not so great shipping costs
The amount of items available is amazing. I love the process and I trust the items are authentic and in the shape as described. I didn’t give 5 stars because the jacket I ordered was more of an XXS, not a small. And the return shipping is terribly expensive for the amount of items I ordered. Then when I had to return the item I had to pay more in shipping.
August 12, 2026
Reply from The RealReal
We appreciate your positive comments about our selection and authentication process. We're truly sorry to hear that the sizing of the jacket was not as expected and that the return shipping costs were a concern. We understand how frustrating this can be and value your feedback on these issues.
Outstanding service
Service was on time, my order came as beautiful as pictured on your site and I love it
August 11, 2026
Reply from The RealReal
We're so pleased to hear that your service was on time and that your order arrived as beautifully as pictured! It's wonderful to know that you love it. Thank you for your positive feedback.
Excellent experience
I like that the pictures and descriptions make it easy to shop online. All flaws of any are listed, and you get tracking updates on your order. I will be back for more items!
August 11, 2026
Reply from The RealReal
We're so happy to hear that our pictures and descriptions make online shopping easy for you! We look forward to your next visit!
Quality items
Just like most, if not all, pre-owned luxury websites you have to filter your choices to what your tolerance is in buying & receiving pre-loved merchandise. When I buy pre-loved designer items they have to appear to be nearly new at minimum or I won't buy the item. The Real Real has a lot of quality, extra nice items to choose from.
May 26, 2026
Reply from The RealReal
We appreciate your thoughtful feedback. Thank you for sharing your experience.
Reply from The RealReal
We're so pleased to hear that your bag was beautifully packaged and that it was just as lovely in person! We truly appreciate your wonderful feedback.
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