Trulydentaluk Reviews 

156
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly staff and highly professional team members for making anxious individuals feel completely relaxed and welcome from the moment they arrive. Consumers consistently highlight the thorough, clear explanations provided during detailed consultations, ensuring everyone fully understands each step of their dental journey. However, some customers also noted unexpected charges, deposit requests, and general confusion regarding consultation fees or overall pricing structures. A few reviewers mentioned experiencing difficulties communicating with remote booking centers or needing additional visits to resolve minor adjustment issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers felt welcomed,... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism, detailed... See more

User experience

People report positive experiences with user experience, highlighting how the professional and friendly team... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are informative and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the competitive rates and lack of hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a decision to visit after see the online adverts. Appointment arranged and on arrival the staff were happy to engage and provide any answers to my questions. Spoke with co-ordinator who provi... See more

Rated 5 out of 5 stars

Speaking with Chloe burke was really helpful she explained all opinions and answers any questions I had. She was really polite and understanding about my nervous on getting the treatment done. For som... See more

Rated 5 out of 5 stars

I've only had 1 appointment so far but at that appointment I was made very welcome. The girls at the reception desk were lovely. Sergio whom I spoke to about my journey was very helpful and explained... See more

Rated 5 out of 5 stars

Fantastic experience from start to finish at Truly Dental. Dr Tanay Kulkarni was my surgeon and was incredibly patient and professional throughout. When the sedation started wearing off and I... See more

Company replied


Company details

  1. Dental Clinic

Written by the company

Welcome to a better relationship with your mouth We focus on our guests (not just their teeth). Our dental teams are truly the best at what they do and we use state-of-the-art technology to offer the best dental care anywhere. And if you’re a little nervous, don’t worry - we get it. We do everything we can to turn down your anxiety by creating a truly different dental experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(156)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe is lovely

Chloe is lovely, she explained everything fully. There’s also a Facebook page for everybody who is either starting treatment or completed. No hard sell at all.

October 6, 2026
Rated 1 out of 5 stars

Avoid

Hi
Can i get a reply about the money you told me was getting refunded but has never been received?

Or do i need to contact the bank etc

Thanks
michael

July 29, 2026
Rated 1 out of 5 stars

I arranged to go in to glasgow for a…

I arranged to go in to glasgow for a free no obligation consultation . Yous then requested a £100 deposit that would be refunded if i didnt go ahead with the treatment or if i did go ahead with treatment it would be deducted frim the price . However after booking yous then said that the £100 would not be refunded and when i arrived the time agreed on the phone was diffrent from what was booked i had to wait 1 hour to be seen and when seen i was quoted for full price on implants and crowns . I already have my in plants in and you advised me that you would not honour the warranty on the my inplants . You cant charge someone for a service that you are not supplying . And you cant offer a free no obligation consultaion and then try and charge a fee for the consultation . I would have had truly supply my crowns but not whilst being ripped off .

October 1, 2026
Rated 5 out of 5 stars

Staff and telephone conversations were…

Staff and telephone conversations were informative, explained everything thoroughly, answered all questions. Put my mind at ease, have already recommended the company to a few friends who are also interested in the procedures you have to offer and at a great price

September 30, 2026
Rated 5 out of 5 stars

Excellent care from start to finish

I had an excellent experience with Truly Dental Leeds. Dr Mahmoud Ferag was my implant surgeon and I couldn’t have been happier with the care I received. He was professional, experienced and reassuring throughout the whole procedure, and I felt I was in very safe hands.

The entire team were wonderful too kind, welcoming and supportive from the beginning. Everything was explained clearly and I was looked after extremely well before, during and after my treatment.

A special thank you to Dr Mahmoud and the whole team for making what could have been a stressful experience feel so comfortable. I would highly recommend them.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great treatment

I was with 3stepssmile unfortunately I wasn't contacted and didn't know it had changed to Truly.
I was very pleased to see one of the dentist I knew was still there.
I'm very pleased with the treatment I received and I'm having more treatment in the near future. Thanks

September 16, 2026

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