Vettura - autonoleggio / car rental Reviews 

Very good car
Good And sympatic service
Clear instructions

We have received car with higher class than booked without additional charges. Staff was very polite and positive. Documents process during car check-in and check out was fast

Slow process , cars are new but you wont get what you see in the net . Staff could be more fast in process not slowly going.
Offices are small in kind of prefabs they could have more space with A/c for customers to wait in .
In general cars are good

Extra payment for the after 22 hours checkin in Olbia. ( 2 minutes).
Long time for registration cause by internet connection latency.

All the employees ,from start to the end , being so helpful for all issues! Special thanks to Domenico for making it so easy!

You have to give the car clean back otherwise you have to pay additional 15 euro than they will clean it. I pay for the usage of the car so why do i have to pay extra?6 days after giving the car back the deposit is still not deleted.
They do not accept debit visa cards even if it is possible to give a deposit with this card.

Unfortunately had a very poor experience with this provider following an incident and did not provide me initially with a vehicle of which I had originally booked.

Claimed the full €1500 security deposit following €343 worth of repairs quoted by the garage following damage to a front wheel, refused to provide me with copy of the invoice from the garage which thankfully I was able to obtain later to provide to my insurance company.

Made little effort to send out a recovery vehicle of which I was able to sort myself in minutes because they claimed the hire car they provided was too large for standard recovery, claimed damages for a scratch that would be buffed out for €500+. Failed to send me detailed correspondence throughout out and have still not done this. Got my email address wrong even though it would have been submitted to them through Discover Cars electronically and still have not cleared the block on my deposit for a replacement vehicle.

Staff would not answer questions directly and provided minimal information. Charge an undeclared cleaning fee for vehicles that is not stated on the booking. Make you sign documents before you even see the vehicle and do not amend those documents even when damages pointed out to them claiming 'photos don't lie'

Thankfully insurance has been more than helpful in refunding the costs and I hope they claim that back through Vettura after providing them full cost breakdowns

Good customer service, prompt pick up and drop off at airport

Great car company. they were available with an emergency for me. I didn't have my physical international drivers licesse (just a photocopy), but i was still able to hire a car. Easy shuttle to and from airport in Olbia. I went to renew for an extra day and that price is crazy expensive, so I opted out for additional days hence why I didn't get them 5 stars. But thank you. You got me out of a pickle (we say in australia).

It was my first time renting and I found Vettura through searching on Google for renting in Olbia, Sardinia IT.
Everything was great, I rented a Toyota Yaris Cross - Hybrid.

Staff was so nice and helpful. They answered to all of my questions.

everything went as planned and great car with no hassle

New cars, competitive prices, good service.

I recently on one of my trips had a very bad experience with another rental company and was very conscious, but this experience with Ventura in Cagliari has restored my faith since I had an amazing service and would HIGHLY recommend them!

Thank you Ventura, brilliant!

None none none

Professional and quick paperwork; smooth transition to the airport; new car; quick return of the deposit; The boys in the office were polite and helpful; only the girl was rude and needs to improve her professional communication skills; showing more respect to clients.

I never write reviews, but I always read them which is why I felt compelled to write one for this company as we only booked through them purely due to the Trustpilot score. In hindsight I am shocked they have such a good score.

The first red flag was once I had booked I never received any form of booking confirmation. I had to send several emails and eventually a whatsapp in order to finally be sent through the confirmation.

Then, when we arrived in Sardinia we had to wait around 25 minutes for the shuttle to arrive. When it arrived it wasn't clear where it would arrive from and in the confusion two other groups who had arrived after us got into the shuttle leaving us to wait for it to drop them off and come back. The shuttle is just a very small mini bus and there is only one, once 4 people had got in with their bags there was no room for myself, my husband and our two children.

When we eventually arrived at the car rental office (a very run down building in the middle of an industrial estate). There were 4 groups ahead of us, two at the counter and 2 queuing. There's no reception area and only two chairs for people to sit in which were already occupied. At 7 months pregnant with a 2 year old and 4 year old we had to sit in the corridor for over an hour and a half whilst we waited for the other groups to be sorted. The check in process was so absurdly slow and there were only two people on the counter.

When it was eventually our turn, over 2 hours since we had actually stepped foot outside the airport, we were told despite us being there at the time we had said we would be (actually an hour and a half later due to their slow processing) the car we had booked had not yet been returned. We were given the option to wait (no indication of how long) or we could have the car that was sitting in the car park that had a foot long crack across the windscreen. At this point the children were so fed up and I needed to sit somewhere that wasn't the floor so we had to take the dangerously damaged car. There was no suggestion that we could have an upgraded car due to this not being our fault, the only options were to wait (even longer) or take the damaged car. No apology at all for this inconvenience.

We then had to sign a document to say we would return the car with a full tank of fuel. We turned the car on and not only was the tank not full but it was actually on red and flashing as empty. I went inside to explain this and we were told "just take a photo" and no they would be unable to update our booking to show we had taken the car with no fuel.

We then had a two weeks holiday, of course involving many trips to the beach with children. Upon returning the car, there was no one at reception, we had to wait ages before someone eventually came to see us despite us being the only customer there. When inspecting the car we were told, despite all the issues listed above and being given a car with a dangerously cracked screen, the car was "too dirty" as there was sand in it. I have small children, I know what a dirty car looks like and this was NOT dirty. There was some sand, as would be expected after two weeks on a island which many beaches. This felt like a blatant attempt to extract more money from us. After a lot of back and forth, mostly about us saying we had been given a dangerous car, it was agreed not to "fine" us for the sand. Then, as predicted, we had to battle about the fuel issue as we of course did not return it full when we had taken it away empty.

Do not use this company. I wish we had paid a bit more and used a different company. I cannot see how anyone else would have any different experience or have to wait any less time than we did. It was not busy and we still had to wait an absurd amount of time. In peak season I can only imagine the hours and hours you have to wait to finally be given a car...(and probably not even the one you booked!).

Shuttle-Service works