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wed2bReviews 

3,211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, helpfulness, and ability to make the dress-finding journey enjoyable and stress-free. Many people highlight the personalized service, noting how consultants listen attentively to preferences and provide excellent guidance, often leading to finding the perfect dress even when initial ideas differ. The overall user experience is frequently described as relaxed, easy, and special, with no pressure to buy, allowing customers to feel comfortable and confident throughout their visit. However, some customers also noted issues with product sizing, mentioning that dresses purchased were several sizes too large or that the sizing of accessories like underskirts ran small. Additionally, a few people experienced problems with customer service regarding product discrepancies, such as a veil not matching the dress, and felt that their concerns were not adequately addressed due to return policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, with many customers expressing delight and satisfaction... See more

User experience

Customers had positive experiences with user experience, describing it as relaxed, easy, and seamless from... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and attentiveness of... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting how staff members listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So so grateful to the staff at Northampton! I had mentally prepared myself for a long journey finding my perfect wedding dress, yet I found it during only my second fitting. Belle was so friendly and... See more

Company replied

Rated 5 out of 5 stars

We were served by Megan, who made the experience absolutely seamless! I came into the store with my mother and her friend, and we both had totally different opinions on what to get. We were so pl... See more

Company replied

Rated 5 out of 5 stars

I was instantly put at ease by the staff who showed such kindness. Andrea took excellent care in guiding me through the process, taking time to listen and provide some really great practical advice... See more

Company replied

Rated 5 out of 5 stars

Wonderful bridal experience with Amy who was absolutely superb and picked out some gorgeous choices but knew in the beginning that the dress that was chosen would be the one!!! We tried out a fe... See more

Company replied


Company details

  1. Bridal Shop
  2. Boutique
  3. Wedding Store

About wed2b

Written by the company

We believe every bride deserves to look stunning and feel special on their wedding day - regardless of budget. With 1000's of designer wedding dresses all priced £599 - £1199, friendly expert Bridal Consultants, and 60 stores across the UK and Europe, there is a reason we are so highly rated by our beautiful brides.

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Our fabrics, construction, detailing and finishes are second to none.

The major change to tradition that wed2b offers is to enable brides to take their dress home the very same day they find ‘the one’. There’s no waiting for long order times, hoping the dress arrives as perfectly as you remember it for the big day. All our dresses are designed in limited edition quantities and are sold off the peg. So, you really can visit today and get married tomorrow!

Why choose wed2b

Written by the company

60 Stores throughout Europe
wed2b is the UK’s largest bridal retailer with 40 stores across the UK and 20 in Europe. Each of our stores are stocked with hundreds of dresses in sizes 6 to 30 to take home the same day, priced from £499 to £999.
No appointment neccessary
We don’t offer appointments- browse and try on dresses without the need to book in advance! Our expert bridal consultants are in stores waiting to help you find the perfect dress.
We are the bridal experts
With over 15 years of experience, at wed2b we are dedicated to offering our brides an expert bridal consultant service as well as a wide choice of designer wedding dresses that are ready to try on in your own size!

Premium wedding dresses for less

On average our prices are 40% lower than other boutiques

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Their fabrics, construction, detailing and finishes are second to none

Contact info

Promotion box for wed2b

Your perfect wedding dress awaits!

1000s of designer dresses available from £499-£999 available same day

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,211)

2,685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I popped in on the off chance

I popped in on the off chance, and I was made to feel so welcomed. Considering it was not long before closing, I was made to feel not rushed and was given undivided attention.

June 27, 2026
Rated 5 out of 5 stars

I had the best 5 star worthy experience

I had the best 5 star worthy experience, I was greeted by Abi who was absolutely incredible!

Abi really listened to what I was looking for and brought out dresses that matched the description I provided. Abi was absolutely lovely and would recommend her to anyone, I went alone dress shopping and she didn’t make me feel alienated for being alone.
The Liverpool store is huge and I found out that it’s one of the biggest they have so definitely go here there is sooo much to pick and choose from! All very clean and roomy too.
Abi helped me find my perfect dress and was full of knowledge on if certain alterations could be done or not.
Couldn’t thank Abi enough for my experience❤️

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

Said YES to the dress!

Chose to visit the Bolton Wed2B store with no expectations, no clear idea on what I wanted, all with the intention to perhaps leave with a better idea on style and design to suit me. Well dress 3 was the one! Georgia was my design consultant and listened to my thoughts and took these and delivered me samples of dresses to try. She was really personable and welcoming, made my whole entourage feel at ease and important and ultimately helped me find the ONE! With all accessories and veil too. A lovely experience and an unexpected purchase. An added bonus would have been a celebration drink to make the whole experience extra special and celebratory. All round a great shop with lovely staff.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wedding dress shopping

My sales consultant, Yasmin, was so incredibly helpful and supportive with assisting me in trying on dresses at the Bromley branch.
I felt so comfortable and confident in the dress I chose, and really couldn’t have had a better experience!
Thank you again to all the ladies working today for your kind words, encouragement and guidance in choosing my dream dress!
Can’t wait to show you all pictures after the wedding!
Best wishes,
Danielle x

July 5, 2026
Rated 5 out of 5 stars

Knowledgable and understanding staff

Very caring, knowledgeable and friendly staff

July 4, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Fantastic girls

Fantastic girls, made me feel so welcoming.
Listened to everything I wanted, thought about my venue etc.
And of course I said YES to the dress

July 4, 2026
Unprompted review
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Reply from wed2b

Thank you so much Claire, your recommendation is wonderful and we’re so pleased that our Newcastle team could help! I am sure that they will be over the moon to read this. Best wishes, wed2b

Rated 5 out of 5 stars

Outstanding service

Eva at Wed2be Nottingham was totally fantastic and extremely patient. I was given a very personal service and due to her ideas I chose a style of dress that I wasn’t even contemplating! Thankyou so much 🤩

July 5, 2026
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Reply from wed2b

Thank you so much for your wonderful recommendation. Eva and our Nottingham team will be so happy to hear your kind words! Best wishes, wed2b

Rated 5 out of 5 stars

Incredible experience

Incredible experience! I cannot thank Zuzanna and Joss enough, they were kind, patient and nothing was too much trouble for either of them.
I am a very indecisive person and they were both patient and understanding.
Zuzanna saw me through the whole process with Joss shadowing. I went away, had some lunch and talked with my Mum and bridesmaids, came back and instantly Joss was happy to get me in the dress again and I said yes!

Thank you so much! 🥰

July 5, 2026
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Reply from wed2b

Congratulations on finding your perfect dress, we are so thrilled for you! Thank you for your lovely feedback, our Exeter team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Grace listened so well to what I wanted…

Grace listened so well to what I wanted and wow she did amazing first dress and it was perfect I’m still so speechless and smiling thank you thank you

July 5, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Fantastic service and lovely ladies

Abi was lovely on the day I went in (04/07/26). She was really helpful and listened to my likes and dislikes, found dresses based on what I did and didn’t like from previous dresses I tried on. They were great with my mum who was in a wheelchair due to hurting herself badly earlier in the week very wheelchair accessible. If you’re a plus size girlie or not this is the place to go, there are so many dresses. Plus you can buy your dress on the day, perfect if you’re like me and have left until just over 70days before your wedding 😂 They’re so lovely, they have veils, hair pieces and other accessories to try.

July 4, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Grace did my fitting and was really…

Grace did my fitting and was really helpful and supportive.
I think I was giving up and she persisted and found me the absolutely perfect dress.

July 5, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Stoke team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Incredible!!

Where can I start? When we came in we weren’t sure we were going to leave with anything, but Hannah, our stylist absolutely blew our socks off with an ensemble that spoke to my personality, who I was and it felt like I was born to be in. She was friendly, funny and incredible at visioning something we’d not even thought about. Then at the till, the reasonable prices then blew our minds even more! 10/10 here!

July 4, 2026
Unprompted review
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

We had such a great experience

We had such a great experience! I explained my dreams and they took it away… I said yes to the dress and it was the first one I tried on! Thank you ❤️

July 4, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Found my dream dress first time!

Everyone was so welcoming and I found my dream dress, first one I tried on! Felt so listened to by Layla and was a lovely experience. As someone who is getting married very last minute it was the perfect day. Thank you so much x

July 4, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Exeter team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Attended my first dress appointment…

I attended my first bridal dress appointment today, and I couldn't have asked for a better experience. Georgia was absolutely amazing from start to finish. She made me feel so relaxed, comfortable, and confident throughout the entire appointment. She really took the time to listen to what I was looking for, understood my style, and never made me feel rushed or pressured.
Her kindness, patience, and genuine enthusiasm made the whole experience so special, and thanks to her support and guidance, I found the one and was able to say yes to the dress! I’m so grateful for everything she did to make such an important moment so memorable.
Thank you so much, Georgia—you truly made my first dress appointment an unforgettable experience!

July 4, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Great experience!

Great experience!
This was my first try on of dresses and I found what I was looking for with the help of Freya. Freya was very knowledgeable and helpful throughout my appointment. There was a good variety of dresses to choose from and I am very pleased with my purchase.

July 4, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Camberley team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Lovely experience

I visited the Surbiton store for my bridesmaid dresses and the ladies were so lovely and helpful! I then went to the Norwich store for my flower girl dresses and the ladies in there were absolutely exceptional! So friendly and nothing was too much trouble! I phoned customer service 2 times overall and each time they were very reassuring. Lovely experience using Wed2B overall.

June 26, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

AMAZING girls that work in there!

The girls in there were so lovely, nothing was too much trouble for them. Honestly 100% recommend wed2be. The dress are gorgeous!

June 27, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Excellent for Bridesmaid dress

I have now been here a few times as a bridesmaid and helping brides find their dresses. Back again for another round as a Bridesmaid and cannot be happier. Good selection of dresses, easy to drop in and try on. The experience is relaxed and easy. Staff are always very friendly and helpful. Michelle is particular is always excellent.

July 3, 2026
Unprompted review
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

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