Wightman Telecommunications Reviews 

78
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Tuesday August 11/2026 we had a problem with our internet. Wightman was fast and excellent in sending a technician Jamie F who was a great guy who quickly fixed our problem, I would give him and your... See more

Rated 5 out of 5 stars

The young lady at the Stratford office took time to set up our new internet address on both our phone and laptop which had me frustrated completely no matter how hard I tried. Her mannerism was both... See more

Rated 4 out of 5 stars

Great install landline service call from Jeremy a Wightman service tech. Jeremy went above and beyond my expectations answered all my questions and helped in every way possible. Friendly, courteou... See more

Rated 5 out of 5 stars

I purchased a Smart WESTINGHOUSE ROKU TV for living room and had SAMSUNG taken out of living room and placed where older SHARP in master bedroom. I contacted Wightman yesterday, June 7, and spoke with... See more

Company details

  1. Internet Service Provider
  2. Cell Phone Store
  3. Communications Central
  4. Internet Provider
  5. Telecommunications Service Provider

Written by the company

Your Friendly Local Provider for Internet, Phone, TV, and Mobility Services – Helping You Stay Connected Since 1908!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.6

All reviews

(78)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Tuesday August 11/2026 we had a problem…

Tuesday August 11/2026 we had a problem with our internet. Wightman was fast and excellent in sending a technician Jamie F who was a great guy who quickly fixed our problem, I would give him and your company a 10 star if it was possible. Kindest regards. The Littles

August 11, 2026
Unprompted review
Rated 4 out of 5 stars

Great install landline service call…

Great install landline service call from Jeremy a Wightman service tech. Jeremy went above and beyond my expectations answered all my questions and helped in every way possible. Friendly, courteous and knowledgeable. One of the best if not THE best service related experience we've had. We are all setup and very happy thanks Jeremy and Wightman keep up this good work.

March 30, 2026
Unprompted review
Rated 2 out of 5 stars

They will need to win my respect and trust back.

I have been a Wightman customer since February 2024. I was one of the first in my town to sign up, once the cables were in. No issues until roughly July of 2025. I have a landline that became a real problem for several months, that Wightman agrees now, lasted for some time. This was not "resolved" until close to the end of November. And even at that, I am in a wait and see mode. I was the one who asked that the problem be escalated, as no one else was. In hindsight, I would not have spent hundreds on new equipment, thinking I could rule out any issue at my end. The technician, Ryan was fantastic (as reviews by others will support). I went from being a strong Wightman supporter and would be the first to recommend, if asked. No longer. I will say my internet services have never been an issue. Customer support is great, everyone friendly and try to be helpful, but it took my frustration and escalation before anyone really stepped up. However, moving forward I am hopeful they solved my issue (that I still don't know what it was, other than at the "back end") but at least after what I experienced, others won't need to go through. **Update - only 4 months later and I am having the same issue with my landline. This time, they feel it is the fibre optic box. This will now make 3 boxes in 2 years. My level of trust right now is almost at zero. Customer service is ok until you need to escalate a problem, then they get a bit snippy and still cannot seem to reassure the customer that they truly know what the issue is. They dislike reimbursing for services the customer couldn't use. They don't offer emergency technician calls to the home. Maybe reviews about the reality some of us deal with, will get somebody's attention. Their slogan needs to be changed.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

I have been a Wightman customer for years. Whenever I have had a problem, I have always had a quick response from professional customer service. (I really appreciate that)

December 12, 2025
Unprompted review

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