Accessorize.com Reviews 1,375

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 873 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, including clothing, bags, and jewelry, often noting their durability and stylish designs. Many people find the website easy to navigate and the ordering process straightforward, with several highlighting the convenience of click and collect options. The service is generally described as good, with efficient and helpful staff, contributing to a positive shopping experience. However, some people were dissatisfied with the delivery service, citing issues with delayed arrivals, lost parcels, and problems with the courier Evri. There were also occasional concerns about items being substituted without notification, products not matching online descriptions, or arriving with minor damage.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting good quality, nice fit, and stylish... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and convenient,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products,... See more

Service

Customers consistently note positive experiences with service, often describing it as great, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The earrings are perfect for my outfit but delivery is very expensive. The delivery service you partnered with was Evri, who left the package in the dirty bin, again. Evri is not a good delivery serv... See more

Rated 4 out of 5 stars

very good service… a little slaw compared to amazon prime. yet we must encourage fair competition…

Rated 4 out of 5 stars

Easy to order, lovely bag, perfect for daughters prom. Just took a bit longer to arrive than I thought.

Company replied

Rated 5 out of 5 stars

I bought my usual size sandal but they were coming up too small for some reason so I called the local store to me and asked if they had them in stock. They held them back for me and I went to pick th... See more


Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handbags Shop
  5. Jewelry Store
  6. Women's Clothing Store

Written by the company

New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. I have a Treats card which I've had for years and which I never seem to get any points through from on my email. I emailed them to question this, and spoke to them on the phone, and they said it can't be registered to my email as another card has been linked online when I created an account online (which has no points). You cannot add or change a physical reward card to your account, or even add it to a brand new account you create. So I've spent hundreds of pounds which are now just stuck on this useful card.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. My order arrived one day late but as soon as highlighted this to customer service my delivery fee was refunded immediately.
Delivery delays happen but when it’s resolved as quickly as this really shows how much a company cares

June 3, 2026
Rated 5 out of 5 stars

Ordered this online

Ordered this online, was ready to collect the next day, very good service. The bag is beautiful, brought it for a wedding, even better at half price.

June 3, 2026
Rated 5 out of 5 stars

Quick and efficient

Used click and collect in evening and was able to pick up next day. Assistant was pleasant and efficient. What’s not to like?

June 4, 2026
Rated 3 out of 5 stars

I was told my collection would be…

I was told my collection would be available from 12pm, I had no confirmation email. Fortunately I work near the shop so called in my lunch hour. Asked if they had parcel for me, no hadn't. So took said item off shelf and gave to lady at the till and advised this is the item ive come collect. She was very apologetic and bagged item accordingly. She said you will prob get email now. Which I did.

June 4, 2026

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