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Apollo Motorhome Holidays - Auckland Reviews 

18
TrustScore 4 out of 5

4.2

470 Oruarangi Road, Māngere, 2022 Auckland, North Island, NZ


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Rated 4 out of 5 stars

Overall satisfied, however there were some issues with the vehicle, battery charging not working, drain overflowing etc. Pickup and delivery was quite fast and nice staff. But there was an error in... See more

Company replied

Rated 5 out of 5 stars

The Apollo Euro Plus was so gorgeous! So roomy, new & lots of storage. It was perfect for 3 weeks in NZ in the winter. It drove well & was full efficient. The team were so helpful on pick up & drop of... See more

Company replied

Rated 4 out of 5 stars

Initial orientation was not thorough enough Need to be thourough with vechicle Operation european car diff to Australia quite frustrating trying to work out lock out features Locstion reception f... See more

Company replied

Rated 3 out of 5 stars

everyting was very good. thanks Apollo to make my great journey in NZ. but 2 things I got in troubles in that journey. 1) it was quite confused where and when I could meet the shuttle. THL guys s... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Contact info

  • 470 Oruarangi Road, Māngere, 2022, Auckland, North Island, New Zealand

  • 0800 845 222

4.2

Great

TrustScore 4 out of 5

18 reviews

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4.2

All reviews

(18)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

The Apollo Euro Plus was so gorgeous

The Apollo Euro Plus was so gorgeous! So roomy, new & lots of storage. It was perfect for 3 weeks in NZ in the winter. It drove well & was full efficient. The team were so helpful on pick up & drop off, defo recommend!

June 17, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you Emily! We are so pleased that you enjoyed your Euro Plus - it is a fab camper!

Rated 4 out of 5 stars

TILBROOK

Initial orientation was not thorough enough
Need to be thourough with vechicle
Operation european car diff to Australia quite frustrating trying to work out lock out features
Locstion reception fantastic and drop off return very quick and effient
Overall great time in besutifull nz

May 30, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Hi David, thank you for your review. We are sorry to hear that you feel you didn't have enough time at pick-up to go through your vehicle. We aim to ensure that all of our guests feel confident and comfortable before leaving our branch. We're sorry to hear this wasn't the case for you. We hope that, despite this, you still had a memorable holiday.

Rated 5 out of 5 stars

Professional and easy to deal with

Firstly the upgrade to Britz, much appreciated. The vans are clean and comfy and we are always very happy dealing with THL. We had no major issues but our friends did and it was dealt with in a timely manner without too much drama.

May 21, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thanks for your review Kerrie. We are so pleased that you enjoyed your holiday (and your upgrade!).

Rated 5 out of 5 stars

Lifetime of memories for a fam of 6

We had an excellent vacation in the rig - it was just right for our family of six, and the process for pickup and drop off were very easy. The motorhome was well maintained and serviced, and we had no problems with it's operation. It was very affordable, and the staff took great care of us.

May 25, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you Jeremy. We appreciate your review!

Rated 4 out of 5 stars

Pretty good, would try again

We had a pretty good experience, and would probably rent through Apollo/THL again. We were happy with the size of our camper, and everything was operations inside the RV. We had plenty of pillows and blankets, and the electric heater was an absolute necessity since the built-in heat only runs for 2 hours (and then has to be off for at least 10 minutes to turn back on). However, the RV had been in an obvious accident (in 2024 according to the paperwork I received after pick up), and most of it was just left as-is or patched with duct tape. Based on the high cost of renting this vehicle, I would have expected to have one that wasn't damaged. It didn't help that the drivers side mirror literally FELL OFF one day and we had to fix it ourselves. The best part of renting here was that there was a 'community kitchen' where we could pick up or leave items (think spices, some condiments, tin foil, etc) to avoid throwing things away. Also, be aware that even when the facility is very empty (like only 2 other couples present), it will take at least an hour to pick up your RV.

May 21, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you for sharing your feedback with us, Candace. We are pleased to hear that you had a good experience with us overall, however we do share your disappointment that the motorhome may not have been prepared to the standard that we would expect. Your concerns have been noted and will be shared internally to ensure that this has been addressed appropriately.

Rated 5 out of 5 stars

The motorhome did everything we…

The motorhome did everything we expected and needed. We had everything we needed and got to travel to a lot of places, stopping when we felt like it and having everything on board.
Staff when we picked it up and dropped it off were very helpful and made sure we made the most of the facilities it had. Loved it

May 23, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you Ken. It sounds like you had a fabulous trip.

Rated 3 out of 5 stars

everyting was very good but 2things

everyting was very good. thanks Apollo to make my great journey in NZ.

but 2 things I got in troubles in that journey.
1) it was quite confused where and when I could meet the shuttle. THL guys should make hotline in online for visitors. becuase for the holiday people, time is really important.
2) 2nd one is, inner heater(working with diesel's one) in campervan was broken. yes it was working when just did operating. but after 1~2 hours, it was stoppted. so our family went through freezing nightmare.

May 17, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you for taking the time to leave us a review, Jun. It is disappointing to hear that you experienced an issue with the diesel heater, which understandably would have been stressful and inconvenient. We will be following up with our team to ensure that this has been assessed for any faults. We also apologise that you found the shuttle directions provided to you were unclear. We appreciate your feedback and we hope that you still had an enjoyable holiday overall.

Rated 5 out of 5 stars

We visited New Zealand from Australia…

We visited New Zealand from Australia while staying with family there .Our first time in New Zealand also our first time in a Motorhome! 🤩
Fantastic experience from start to finish the van we had ( Mercedes sprinter) was immaculate & had everything needed and more. We downloaded the app Apollo recommended that had everything on it we needed with campsites,fuel stations supermarkets etc
Our daughter & son in law are already planning to return again next year - sadly we live in the UK so it will be a while until we’re back to Australia to visit them
The Team at Apollo were amazing so friendly & helpful I’m so glad we decided to explore New Zealand this way an amazing experience

May 16, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you for your review! What a wonderful way to visit family and tour around New Zealand! We are so pleased to hear you had such a great time, and we look forward to welcoming your daughter and son-in-law back again next year!

Rated 5 out of 5 stars

Fast and efficient check in and out.

Fast and efficient check in and out.
Community cupboard to hand on unused supplies is and fantastic idea and really appreciated

April 26, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Great to hear! Thanks for your review Mark.

Rated 5 out of 5 stars

Quick and easy check in

Quick and easy check in and briefing of the vehicle.
The camper was well fitted out and in great condition.
A thoroughly enjoyable experience.

May 4, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you for your review Greg. We are so happy to hear how much you enjoyed your trip.

Rated 4 out of 5 stars

Our first time motorhoming loved the…

Our first time motorhoming loved the convenience of just parking up and plugging in ,easy as.
Very good instructions on pick up.

April 20, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thanks Jamie! We are so pleased to hear you are converted to the motorhome lifestyle! We look forward to welcoming you back again soon!

Rated 3 out of 5 stars

I was advised in my email that we were…

I was advised in my email that we were going to get the patrol motorhome and we were given the diesel

April 14, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Hi Maria, thank you for sharing your feedback. We’re sorry to hear the specification of the campervan you were given didn’t match what you expected. We understand how important it is to have clarity when planning a trip, and we appreciate you bringing this to our attention. While we do our best to provide accurate representations, our website notes that specifications can vary and can't be requested unfortunately. We know this can be disappointing, and we’re always working to improve how we communicate these details.

Rated 4 out of 5 stars

Overall satisfied

Overall satisfied, however there were some issues with the vehicle, battery charging not working, drain overflowing etc.
Pickup and delivery was quite fast and nice staff. But there was an error in our milage readings so we paid too much Road user fee. This was however corrected after contacting customer service.

April 16, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thank you so much for your review. We're happy to hear the error with the road user charge was corrected swiftly and that you enjoyed your holiday.

Rated 5 out of 5 stars

All Good!

Great experience picking up and dropping off. They took note of my minor concerns and made both getting in the campervan and leaving it extremely easy. I love the community cupboard, where I picked up some items to start and left things when I returned. I also appreciate the facilities having clean bathrooms and showers (with everything you need). Staff was friendly and helpful!

April 10, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Thanks so much Rebecca! We appreciate you leaving us a review.

Rated 3 out of 5 stars

Great people. Unreliable vehicle.

We were happy with the people but not the vehicle. The reversing camera was the main issue. It failed on the 2nd day of our 10 day trip and caused major unease reversing the vehicle. It apears that it also made the vehivle unroadworthy as the view from the rearview mirror was less than 15% of the tital viewing area. The attempt to repair this and other isses were ineffective.

April 16, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Hi Adrian, thank you for taking the time to provide us your review and your experience with our reverse cameras. We will pass this onto our design team for review.

Rated 5 out of 5 stars

Smooth rental experience

Friendly staff. Smooth, well organised start and end of rental. Good shuttle service, just need to be clear to renters that it could take an hour from return of vehicle to arrival at airport.

March 31, 2026
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Reply from Apollo Motorhome Holidays - Auckland

Hi Wendy, thank you for your review. We will take on board your suggestion to better our communication around drop-off times and the airport shuttle. We are so glad you enjoyed your trip!

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