Easy, quick handover We are caravanners, so the run down of the Motorhome was easy. Only disappointment for us was we were expecting a pull out outdoor BBQ on the Euro Quest (which shows in the vi... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Easy, quick handover We are caravanners, so the run down of the Motorhome was easy. Only disappointment for us was we were expecting a pull out outdoor BBQ on the Euro Quest (which shows in the vi... See more
Company replied
Caravan was fine except really should have an electrical outlet available on the counter. Given we have week plus did think you were bing tight with proving single dish wash detergent and single r... See more
Company replied
We booked the LDV campervan with the rooftop tent. While check-in was smooth and the van was generally in good condition, we ran into a safety issue right after leaving the depot: the rooftop tent was... See more
Company replied
the experiences during pick up and drop off are seamless and we satisfied with the services. Especially amazed with new branch in Queesntown. Truly amazing view with Remarkables in background
Company replied
Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs. Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.
50 Lucas Place, Frankton, 9300, Queenstown, South Island, New Zealand
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were left at the pick up point for almost one hour after we rang them . But once picked up couldn’t fault the driver or the staff very helpful and friendly.

Reply from Apollo Motorhome Holidays - Queenstown
Easy, quick handover
We are caravanners, so the run down of the Motorhome was easy.
Only disappointment for us was we were expecting a pull out outdoor BBQ on the Euro Quest (which shows in the video) and our MH did not have one.

Reply from Apollo Motorhome Holidays - Queenstown
Apollo Motorhome. The staff at queenstown and Christchurch were good and helpful.

Reply from Apollo Motorhome Holidays - Queenstown
organization at the start , were not ready for our camper no chains we had to go and waste our time purchasing snow chains

Reply from Apollo Motorhome Holidays - Queenstown
We hired an Apollo Euro Tourer from THL for a 2 1/2 week trip around the South Island. We had an amazing time and the van was great. We did figure things out as we went around but we wished we had asked more questions about the van when we collected it. The staff did go through things but it was very brief and not really instructional. It was pretty easy to figure out though to be fair.
The van never missed a beat and was easy to drive after some settling in on the first day. About my only wish was that it didn’t have a bike rack on the back- we were never going to use it and it just obstructed our view from the lounge and bed area but otherwise loved it.
Just to let people know there is a pantry (which we were never told about) at THL where you can pick up left over foods from previous campers, this was really handy for salt and pepper and kitchen paper and cling wrap and saved us buying a load of stuff, then we just left it for the next lot of campers.

Reply from Apollo Motorhome Holidays - Queenstown
the experiences during pick up and drop off are seamless and we satisfied with the services. Especially amazed with new branch in Queesntown. Truly amazing view with Remarkables in background

Reply from Apollo Motorhome Holidays - Queenstown
Fantastic support and level of details offered

Reply from Apollo Motorhome Holidays - Queenstown
As a first-time motorhome user, it was a great experience from the beginning. As the days went by, we became more comfortable and really enjoyed the experience. It was exciting to drive the motorhome and explore New Zealand, making our trip even more memorable.
The staff were great, friendly, and helpful, especially during the pick-up process. As first-time users, there were some parts of the motorhome that were not fully explained to us during pick-up. Since we had no previous experience, we also didn't know exactly what questions to ask or what we needed to know.
Fortunately, it was very helpful that Maui provides instructional videos online. Whenever we were unsure about something, we could refer to the videos, which made it much easier for us to understand how to operate and use the motorhome.
Returning the motorhome was also very smooth and hassle-free. A special thanks to Anne for making the return process so easy and pleasant.
We also really appreciated the comfortable waiting area and the complimentary freebies provided. These little touches made the overall experience even better.
Overall, it was a fantastic experience, and we are very happy with our first motorhome adventure. We would definitely consider using Maui again. Looking forward to being back very soon!

Reply from Apollo Motorhome Holidays - Queenstown
Caravan was fine except really should have an electrical outlet available on the counter.
Given we have week plus did think you were bing tight with proving single dish wash detergent and single roll of toilet paper.

Reply from Apollo Motorhome Holidays - Queenstown
We booked the LDV campervan with the rooftop tent. While check-in was smooth and the van was generally in good condition, we ran into a safety issue right after leaving the depot: the rooftop tent wasn't properly secured and popped open while driving. We had to pull over on the pavement to try and secure it before returning to the branch to get it properly sorted.

Reply from Apollo Motorhome Holidays - Queenstown
We had a fantastic experience with Apollo Motorhome Holidays! From the easy booking process and airport pick-up to the friendly service and clear instructions when collecting the campervan, everything was smooth and stress-free.
The campervan was clean, comfortable and well equipped with everything we needed, including sheets, towels and cooking utensils. Returning the van was just as quick and easy, with a convenient transfer back to the airport.
The whole process was excellent from start to finish. Friendly staff, great service and a wonderful campervan experience. We would definitely recommend Apollo and use them again!

Reply from Apollo Motorhome Holidays - Queenstown
Everything was smooth from pick up the campervan to drop off, the staffs are very kind and they will explain everything you need to know. Their campervans was all maintained and clean as well. We had it for four days and we don't get any problem with it, make our holiday more fun and enjoyable. Thankyou! We will definetely recommend you guys to our friends and family. Will go back again soon!

Reply from Apollo Motorhome Holidays - Queenstown
We had a very good experience. This is our second time renting campervan from Apollo. However this time the van given to us had issues which we had to face during our stay. I would request to please check the vehicle before.

Reply from Apollo Motorhome Holidays - Queenstown
Really great motorhome, relatively new and clean. Also the staff at the counter is really polite and helpful. Definetely will recommend Apollo for your next adventure.

Reply from Apollo Motorhome Holidays - Queenstown
We received good services when collect & return of vehicle. Very detail introduction and demo on how to function the vechicle.

Reply from Apollo Motorhome Holidays - Queenstown

Reply from Apollo Motorhome Holidays - Queenstown
A fun way to explore - convenience and flexibility for our itinerary was great!

Reply from Apollo Motorhome Holidays - Queenstown
Pick up of the van was effortless and we loved the idea of a pantry to gather basics before the trip. Staff were helpful and knowledgable

Reply from Apollo Motorhome Holidays - Queenstown
The staff were very friendly and helpful, both for pickup and drop off. The share cupboard is a terrific idea, it allowed us to take additional items, free of charge that other campers had left on completion of their respective trips. We also donated items that we had left over after ours.

Reply from Apollo Motorhome Holidays - Queenstown
We hired a 6 berth motorhome in Queenstown for 4 adults for a week. Waited an hour for them to do a service on the vehicle. The suspension in the rear was non-existent, making it extremely uncomfortable for the rear passengers (bitumen roads felt like corrugations). Seat cushions had no support at all, including the rear bed area. The noise from everything rattling was deafening. The rear side door was extremely hard to close and even opened on one occasion while driving. Overall, nearly $4000 down the drain.
If you're still keen to hire a motorhome, my advice is to limit yourself to 2 adults per motorhome (they're very cramped) and take minimal luggage as there is nowhere to store suitcases (we were in the north island the previous week, so had 3 large suitcases)

Reply from Apollo Motorhome Holidays - Queenstown
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.