Atkinsons Fencing Reviews 

78
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to navigate and that placing orders for fences or timber is completely straightforward. Consumers also appreciate the remarkably fast delivery times and the extremely helpful attitude of the staff who assist with loading heavy items. Some reviewers were not happy with occasional problems, mentioning specific issues like packages left at the wrong address, unexpected sizing errors, or receiving defective timber boards. People noted that these minor setbacks required extra effort to resolve, though the general satisfaction remained high across most transactions.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, noting that packages arrive on time and as promised.... See more

Product

Customers had positive experiences with product, often praising the great quality of items like sheds,... See more

Service

Consumers find service to be exceptionally positive, praising the hassle-free ordering and reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting that it is easy and hassle-free to... See more

Staff

People report positive experiences with staff, highlighting helpful and friendly service both during... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fence itself is real quality, great product. Problems with delivery being left at wrong address, which was eventually rectified. Drivers assistant needs a lesson in customer service, r... See more

Company replied

Rated 4 out of 5 stars

Helpful delivery. Fortunately my son was calling to my house so, because I have mobility problems, he was able to take my dreivery to the rear of the house,

Rated 4 out of 5 stars

Amended my order and requested a morning delivery and that all worked out fine. Got a phone call before the delivery arrived. Friendly service and good quality goods.

Rated 5 out of 5 stars

Found ordering on the website very easy and painless. Collected my order and found the staff very pleasant and helpful. Order was brought out to my car in car park and forklift driver helped me load.... See more


Company details

  1. Fence Supply Store
  2. Deck Builder
  3. Fence Contractor
  4. Garden Building Supplier
  5. Garden Center
  6. Lumber Store

Written by the company

Atkinsons can supply everything you need for your garden project, fence panels , timber posts, decking, garden sheds, log cabins and summerhouses to name a few.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

78 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(78)

61 reviews in the last 12 months

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Rated 3 out of 5 stars

Faded Eco Boards

The range of products on-site is amazing and the staff were excellent - very friendly and helpful. Just as well after a 200-mile trip to collect.

Sadly, the product I purchased is letting the company down. I bought several Eco Boards to replace some very tired wooden fence panels. The description of 'maintenance free' was particularly attractive to me. Once installed (easy DIY job) they looked brilliant. However, just six months later, they have faded really badly and are now just a very light brown instead of the walnut colour I purchased.

After I asked for suggestions to get the colour back is where the service has wobbled. I was advised to 'hose it down' (not sure how long they thought that would last) or paint it.

If you're OK with faded panels after only six months, then Eco Boards are probably a good solution. Mine will be coming out to be replaced by something more colour-fast.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

No contact in over 3 weeks.!

Rang this company over 3 weeks ago and still not even had a courtesy call nor nothing. Chased them after a week giving details again. If you don’t want the work then please advise customers instead of keeping them waiting, customer service costs nothing,

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Went to Castleford to see a sample fencing panel, went home to remeasure then ordered online. Communication was brilliant throughout and delivery was bang on time, exactly 7 days as promised. Would highly recommend this company.

July 1, 2026
Rated 2 out of 5 stars

I've used Atkinsons for 10+ years…

I've used Atkinsons for 10+ years spending literally £1000's and £1000's. My loyalty has now gone - it's all about the money with them now. Exhorbitant cost to collect an overpriced frame from 4 miles away. Absolute zero understanding of customer service or thought for further returning sales. My many recommendations will now sadly turn to avoid as I cannot reccomend a company that simply refers to terms and conditions.

May 21, 2026
Unprompted review

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