Blacks - Bristol Reviews 

1,163
TrustScore 5 out of 5

5.0

71 The Horsefair, Broadmead, BS1 3JP Bristol, GB


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Rated 4 out of 5 stars

I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.

Rated 5 out of 5 stars

Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more

Company replied

Rated 5 out of 5 stars

Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more

Company replied

Rated 5 out of 5 stars

Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Bristol

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom

  • 01172 448566

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,163)

3,239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jake was really helpful and very…

Jake was really helpful and very experienced. He helped us find the best deal and we were in and out with a bargain in no time.

May 25, 2025
Unprompted review
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Reply from Blacks - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

I had to get some last minute boots for…

I had to get some last minute boots for a walking trip and had great service from James. Knowledgable, friendly and professional even while being very busy.

May 22, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks walking shoes review

Jake was incredibly helpful and lovely, he gave excellent advice on the shoe best suited for me, had great knowledge of the stock too. Really listened to why I would be needing them and gave great advice and tips based off of that. Friendly and chatty, I would definitely go here again as he was so helpful.

May 18, 2025
Unprompted review
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Reply from Blacks - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

James is a legend

I went in to pick up festival gear yesterday just before closing time, feeling a bit bad about asking so many questions so late on a Monday. The service was absolutely excellent, James was a real gem helping me find all the stuff I needed and making a couple of recommendations. Big thanks to James for the smiles and the chat

May 19, 2025
Unprompted review
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Reply from Blacks - Bristol

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Was served by sue

May 16, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

An overall brilliant experience!

Josh gave me some very well needed expert advice on buying a pair of walking shoes for my summer hiking experience to Switzerland.

It was great to go into a shop and be advised on the footwear and socks that will serve my particular situation.

The rest of the team were very attentive, helpful polite and patient too.

Would highly recommend this sBlacks store if you live in Bristol or are close by!

May 15, 2025
Unprompted review
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Reply from Blacks - Bristol

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing experience and advice

Both Josh and ollie were super helpful whilst i was looking for some new hiking shoes. Quickly came to a decision following their tips and advice. It just went so smooth and im so excited to start using my shoes. I really dont enjoy shoe shopping but this was the best experience i could have hoped for.

May 15, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Rated 5 out of 5 stars

Very helpful good advice.

Sue, the assistant in the Bristol store, was very helpful indeed as well as knowledgeable about the walking boots I was looking at. I was able to spend time trying out the boots in the store and ended up making a purchase.

May 12, 2025
Unprompted review
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Reply from Blacks - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

All good 👍

Jack was really great recommending walking shoes. Always had helpful staff here :)

May 10, 2025
Unprompted review
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Reply from Blacks - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Excellent service from staff both times I went to the store. Special thanks to Josh who went the extra mile helping me with a return.

May 4, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Had a fantastic experience in store…

Had a fantastic experience in store with helpful and super knowledgeable staff especially Josh who was super helpful and said about things that weren't 100% needed from the DofE kit list. Would definitely recommend and would definitely come back in the future for any purchases. Thanks for a good experience.

May 3, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service from James

Great customer service from James - helped me select the perfect walking shoes. Friendly without being overly in-your-face

April 29, 2025
Unprompted review
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Reply from Blacks - Bristol

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from James who gave…

Excellent service from James who gave me relevant advice on a raincoat and was friendly and polite

April 28, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent assistance by clerk 003 on…

Excellent assistance by clerk 003 on april 15th. Friendly, efficient and expertly! Well done!

April 15, 2025
Unprompted review
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Reply from Blacks - Bristol

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Well customer service was polite and…

Well customer service was polite and chatty willing to help. Can't find any fault will defo go back to blacks when visiting bristol.

April 25, 2025
Unprompted review
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Reply from Blacks - Bristol

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service and advice…

Great customer service and advice shopping for a tent and outdoor clothes.

April 22, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sue was very efficient and patient

Sue was very efficient and patient, providing me with a variety of shoes to try.

April 14, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

I went to the check the cost of boots…

I went to the check the cost of boots for my son DoE and we were helped by Sue. She was knowledgeable, friendly and very helpful.
She kindly asked if we had a DoE card to apply further discount.
Very happy customer and great service.

April 14, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and useful service

Friendly and useful service from Josh and James

March 31, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, went it to try on some bags for backpacking, had a rough idea of what I wanted but needed a professional opinion. James was fab talked us through everything we needed to consider and made the decision much more straightforward. Came home with the perfect bag!

March 26, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

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