Blacks - Bristol Reviews 

1,163
TrustScore 5 out of 5

5.0

71 The Horsefair, Broadmead, BS1 3JP Bristol, GB


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Rated 4 out of 5 stars

I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.

Rated 5 out of 5 stars

Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more

Company replied

Rated 5 out of 5 stars

Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more

Company replied

Rated 5 out of 5 stars

Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Bristol

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom

  • 01172 448566

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,163)

3,290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ollie

Ollie, was very helpful and knowledgeable about the products (walking shoes) which made the purchase really enjoyable.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service! I bought some Salomon Boots. Josh was very knowledgeable; in all aspects of the stores departments, kind and patient. I will definitely be coming back here!

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, very friendly and as helpful as they could be. Thanks James + Oliver

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ollie was very helpful

Ollie was very helpful, knowledgable about everything, kind, and it was a great shopping experience.

January 22, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sublime

Ollie was very knowledgable about the shoes and was really nice

January 22, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

The staff

The staff, especially Ollie, were extremely friendly and knowledgeable helping me to pick out the right down jacket

January 22, 2025
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service, great discount

Went in to buy some new hiking shoes. Not sure on the server’s name but young woman with brown curly hair. Great service, helped me pick out shoes quickly. My first time in Blacks and will definitely be going again when I need something else outdoor related.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Worth a visit.

I have not used Blacks for some time to purchase outdoor gear. However, I was looking for a North Face duffel bag and decided to try the Blacks in Bristol. I was really impressed with their prices for the bags, which were much better value than the North Face shop close by. The salesperson, James, proved to be extremely helpful and knowledgeable in assisting. Overall it proved to be a very rewarding visit and I will certainly give Blacks another look when requiring outdoor gear in the future.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying walking boots

Visited Blacks Bristol looking for a pair of walking boots. Ollie was knowledgeable and friendly and offered the pros and cons of a number of boots at different price points. I tried different pairs but ended up going for his first suggestion which were great for me. The experience in the shop was very pleasant.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Ines

Great customer service from Ines, she was so helpful to my partner and myself find the perfect shoes for hiking - she made everything so easier and was very eager to help, thank you Ines!

January 5, 2025
Unprompted review
Rated 4 out of 5 stars

Small backpack

I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good selection of outdoor shoes at good priced with great customer service

I bought some outdoor shoes from Blacks. They had a good selection of shoes in stock and the sale prices were very reasonable. Ollie was happy to go back and forth bringing me different shoes and sizes. In these days of generally poor customer service, I was pleased to find great customer service at Blacks. It made the shopping experience more pleasurable and I will definitely go there again.

January 8, 2025
Unprompted review

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