Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... See more
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I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... See more
Company replied
I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... See more
Company replied
I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom
- 01414 041190
4.9
Excellent
614 reviews
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Very helpful
Very helpful, friendly & knowledgeable staff. Clean & tidy shop and lots of choice.
April 19, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Dan PM was very helpful and friendly…
Dan PM was very helpful and friendly when we visited.
April 12, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Thank you Dan !
Thank you Dan PM for helping me today, I came in looking for a new hiking rucksack and Dan was very helpful in helping me choose what best suited what I was looking for and helped me tested it out with weights. Great customer service and sale price !
April 18, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Staff know what they're doing
Great help, been in a few times over the month getting ready for my first camp, big Dan, great experience, always happy to help with any questions I have, amazing service
April 18, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
I was looking for walking shoes and…
I was looking for walking shoes and tried on about 6 pairs. Dan served me and was very patient, helpful and knowledgeable.
He even helped me get a good deal with money off. Saved around £27
Top man Dan
April 17, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Best on the high street
I had a few different things to get and they had everything I needed at price ranges where I felt the items would be good quality without feeling upsold. They didn’t rush me and the store assistant ‘Big Dan’ was friendly and knowledgeable. Although I spent more than I had budgeted for I think I’ll have better camping experiences in the future due to the equipment I bought and the conversations I had. I went to Tiso and Mountain Warehouse as well today and found Blacks by far the best stocked and suitable. I had even placed an item on hold at Tiso that I didn’t need to go back for because Blacks had a better quality item for a cheaper price.
April 15, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Went into blacks looking to get some…
Went into blacks looking to get some new items, staff were really unknowledgeable and told me things that simply weren’t true, shame they don’t employ staff who have ever set foot outdoors
April 14, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Great range and service
Great range to choose from. Very helpful staff (Rachel) helped us to find exactly what we needed at a good price. We will definitely be back.
April 13, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Liz and Andrew gave me valuable advice…
Liz and Andrew gave me valuable advice on specific walking shoes and socks, emphasising importance of the correct socks. They were extremely helpful and took time to help me. Would definitely recommend Black's Glasgow, Argyle St.
April 12, 2024
Unprompted review
Reply from Blacks - Glasgow
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Thank you for good service
Thank you, Kenzi and Molly! You did a great service, you successfully helped me to find the things I needed at a decent price and you provided me with good information how to do further research. Although it was nearly closingtime you didn't rush me. Very happy customer here.
April 13, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Dan MP very attentive and…
Dan MP very attentive and knowledgeable. Bought Salomon walking boots and Osprey daypack at a reasonable price
April 11, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
10/10 Service
Never usually review but Blacks has done it again. 10/10 service! Was in again over the weekend and the staff members Daniel, Rachel and Fran were extremely helpful. Got a great bargain on new boots and at the till point Daniel used his charm to persuade me to purchase hand warmers as apart of the spend and get scheme in store. Even received a 15% off my next purchase by getting an email receipt. Honestly such a great service in this establishment!!
March 30, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Fran helped us today
Fran helped us today. So helpful. Being a Bank Holiday today it's so refreshing to find a staff member (in any Company) who was so happy to help us, she, as well as her colleagues should have had the day off like most of the UK. Big up to Fran. #give Fran a free PAID day off. Credit to Black's. Love you Lee
April 1, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Brasher boots
Very helpful staff member (Dan)
Managed to find a spot on pair of boots!
April 1, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Blacks in Glasgow - would go again in a heartbeat
Visited Blacks in Glasgow recently and was very impressed - by both the store and the people working there. We spend a lot of time in the mountains and this place has a great selection of equipment, clothing and accessories for hiking trips. Particularly liked the footwear. Also thought the whole place was really well laid out which made it easy to find things. However, as good as the store was, it’s the staff that really made it for me. Frances and Molly helped me out - both were incredibly knowledgable and friendly, with great advice to share that felt very tailored for me and my family’s needs (a big contrast to other places I’ve been). Would definitely recommend Blacks to anyone looking for hiking gear and will be back again in the future!
March 29, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Reply from Blacks - Glasgow
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Went looking for some boots at Glasgow…
Went looking for some boots at Glasgow Blacks, Rachel was extremely kind and helpful. Bought two pairs of boots thanks to her!
March 30, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great sale on now and I needed new…
Great sale on now and I needed new vegan hiking boots. Can was very helpful and I left happy with my purchase.
March 26, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Layla & walking shoes
Layla was incredibly patient whilst we tried on a number of pairs of walking shoes & helped us to pick the perfect pair for each of us. Many thanks - would definitely shop here again
March 24, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
It was my day
Came in 21/01 and had a warm welcome from a great customer service and excellent sale. Will definitely shop here again.
January 21, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
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