Iain was very helpful and I came away with a great pair of walking boots. They were instantly comfy (no getting used to them) and have been on many walks and walking holidays without a moments bother... See more
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Ordered a pair of Merrell walking shoes online - the only store relatively close by was that had stock was Harrogate. The staff there were really friendly, polite and helpful. The shoes are brillian... See more
Company replied
Order cancelled just as I left store- had to do a 29 mile return visit to get my money back as they don’t automatically refund card. Crap service and no recompense. If they don’t have it in store do... See more
Company replied
Tom R served myself in purchasing a pair of walking boots. He was extremely helpful at aiding me to find those best suited to my needs and foot shape and was clearly knowledgeable. I very much enjoyed... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Harrogate
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Station Parade 7, HG1 1TB, Harrogate, England, United Kingdom
- 01423222057
4.6
Excellent
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff very friendly
Staff very friendly, helpful and knowledgeable. Would recommend Blacks of Harrogate
April 23, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
helpful and knowledgeable staff
helpful and knowledgeable staff, rebranding shop looks great!
April 15, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service
Great service. Lauren helped me choose suitable walking shoes and helped me decide best choice. Staff friendly. Shop could do with some mirrors
April 15, 2026
Unprompted review
Reply from Blacks - Harrogate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great service
Great service, staff were very helpful with finding me a lightweight packable rucksack
April 7, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Men Use Mirrors Too
Staff very helpful and knowledgeable . However trying a few coats and jackets on and having to walk up to the women’s department every time for the mirror is ridiculous. Put a mirror in the men’s area.
April 4, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Harrogate
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Utterly freezing store!
I visited after the most recent refurbishment but didn’t stay. The shop is utterly freezing, there doesn’t seem to be heat anywhere and a big open door to the elements? The staff were lovley but the last thing I want to be when I shop is uncomfortable. This store keeps getting face lifts and name changes but they never seem to fix the heating or really change the sort of products or price points. Looking at the other reviews here, people where complaining about the heating as far back as three years ago, if this has been an ongoing problem this whole time I’m absolutely appalled. Not only will I not put myself through shopping in such an uncomfortable store. I will not support a company that would leave its employees in such poor conditions. I think it’s absolutely shocking behaviour and the company should be ashamed.
I believe ethical shopping is vital, I will spend my money and time with company that offers good value for money, reasonable products, a warm and comfortable store to shop in and who treat their staff well.
March 19, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Very welcoming staff
Very welcoming staff. Helpful and interactive staff.It helps when the staff share the same opinions about wearing dry robes in the school playground
February 2, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Order cancelled just as I left store-…
Order cancelled just as I left store- had to do a 29 mile return visit to get my money back as they don’t automatically refund card. Crap service and no recompense. If they don’t have it in store don’t order it - their stock systems are sh1t , will accept the order and then cancel it. Customer support is utterly rubbish
EDIT - have previously had a response from Customer Support so am not responding again as they were hopeless the last time.
January 12, 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Excellent range of products.
Experienced staff in a welcoming environment.
November 27, 2025
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great service from Tom in Harrogate…
Great service from Tom in Harrogate today, knowledgeable and helpful in a friendly way.
November 13, 2025
Unprompted review
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service
Great and prompt service in response to my request to buy a pair of boots after reading a Blacks review on the next walking boots on 2025. I tried on 4 different pairs before making my decision and was directed to particularly good value in a pair of socks too
October 31, 2025
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
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