Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... See more
Company replied
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Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... See more
Company replied
I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... See more
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I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Jersey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom
- 01539 760449
4.8
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I was looking for a certain boot and…
I was looking for a certain boot and Anna helped me find it and test it - very happy customer.
May 10, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Nice good quality and very nicely and…
Nice good quality and very nicely and good customer service lady Angie if I remember right was very nice and helpful
Thank you for your service
April 30, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Anna working in the st helier store…
Anna working in the st helier store jersey was most helpful and polite ten out of ten
April 17, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great service from Angie
Great service from Angie. Going above and beyond as usual with a wonderful smile.
April 20, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Very helpful
Went into the store looking for a sleeping bag for my daughter, not long after ive enter the store a member of staff named Sussy, made a friendly approach and helped choosing right size and explained that I should go for the 200 as the 300 would be to warm for my daughter for this time of the year.. i wouldnt know anything about it and probably would of grabbed the wrong one.. Great service and very polite
April 19, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent customer service from Anna…
Excellent customer service from Anna today. I went in for some gas canisters. A four pack was £14 but, unprompted, she told me I could buy two packs for £16. A great deal!
April 18, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Sussy was especially helpful and many…
Sussy was especially helpful and many items are excellent value
April 16, 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Kiona was very helpful and friendly!
Kiona was very helpful and friendly!
April 14, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great, sensible service
Was looking for replacement walking shoes that would be breathable, waterproof and light. Already had some idea what I wanted but Susie was very helpful, not pushy but identifying various sound alternatives. Much appreciated,
April 13, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Knowledgeable team really helpful
Angie is really knowledgeable and patient. Great service.
April 6, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
I had fun in Blacks today
I had fun in Blacks today choosing some equipment i’m taking for my trip to Japan. Sussy helped me select a few items and I am blown away by her kind service. I look forward to my next visit.
Thank you Blacks team!
Barnes
April 4, 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Excellent help and service from Kiona.
Excellent help and service from Kiona.
April 3, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Helpful staff who were friendly and…
Helpful staff who were friendly and happy to advise.
March 30, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Report
The customers was very helpful and the service was quick but the queue was very long
March 4, 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Nicola at Blacks Jersey
Nicola at Blacks Jersey was amazing when dealing with a faulty flask. She sorted it whilst being professional and approachable. Thank you for your help and great customer service Nicola.
February 19, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
It’s feels good leaving the store with…
It’s feels good leaving the store with a smile on my face . Thanks to Angie( I believe she is the manager) thank you for helping me change my airbed . It’s means a lot to me and my husband.
Thanks Angie 🥰
March 18, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent service in Blacks, Jersey
Kiona in Blacks, Jersey, was very helpful.
March 13, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I was looking for walking shoes
I was looking for walking shoes. Kiona was very helpful and patient. Thank you. The Salomon shoes are great.
March 16, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful and knowledgeable service!
I went into the Blacks store in St Helier yesterday looking for good walking shoes, having already been into at least 6 specialist shoe stores. Fortunately Kiana was knowledgeable, helpful and clearly interested in her job and was able to provide good advice. She was very good to deal with and is someone I would commend to her management as worthy of promotion when the opportunity arises. Great service!, thanks Kiana.
March 14, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Sussy was really helpful
Sussy was really helpful and found me the walking shoes I needed very quickly and efficiently - thank you!
March 14, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
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