Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... See more
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Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... See more
Company replied
I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... See more
Company replied
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Jersey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom
- 01539 760449
4.8
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Hannah was great to deal with
Hannah was great to deal with, very welcoming not at all pushy very engaging which resulted in my making a purchase when I was not committed to doing so. A pleasure and an experience that is not often encountered today in retail
February 8, 2024
Unprompted review
Reply from Blacks - Jersey
Hi Graeme,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Rehan,
Blacks Online Reviews Team.
Great Service from Hannah
Great Service from Hannah
Came in to return couple of tops. She was able to find options for next size. Nothing too much trouble.
Thank you
February 12, 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Such a great team Anna and Angie
Such a great team Anna and Angie! I came in with my 4 year old to buy him some new shoes and both Anna and Angie were absolutely fantastic! They helped me in finding the right brand and size for my little one, something which I wouldn’t have been able to do on my own while shopping with very energetic boy!
Well done! Top of the range customer service from both ladies!
February 10, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Darren Roberts
Went in with my daughter to buy a jacket- Hannah that worked in there was absolutely brilliant to the point I could leave my daughter with her to choose sizes and colours, staff like that can change ppls days for the better, will definitely be coming back
February 8, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Good service and smiley faces
Went in to try a few wellies for dog walking (even had one with me 😋🐾)
The staff were so lovely to both me and my pooch! So kind and really helped me with some good advice, unfortunately I couldn’t find the right fit, however Hannah really helped me out and nothing was too big an ask!
Thanks so much for your lovely service ☺️🥾
February 2, 2024
Unprompted review
Reply from Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Hannah is a very good employee very…
Hannah is a very good employee very helpful
February 8, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Hannah was really helpful and I…
Hannah was really helpful and I probably bought my item because of her excellent customer serviceŴ
February 7, 2024
Unprompted review
Reply from Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Angie was very helpful
Angie was very helpful. She adviced me on walking books for long distance as I’ve never hiked before. Great service!
February 6, 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great store for all outdoors and camping!
Everything is easy to find, all the products I have bought from here have always been great, and they have a very helpful and friendly sales staff! Hannah was very helpful and enthusiastic and knew all about the products. Would definitely recommend!
February 6, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
I always use Blacks for clothing and…
I always use Blacks for clothing and equipment for walking and I have a small business Stroll In Jersey as a tour guide.
Today Hannah was very professional polite and friendly. Well done.
February 6, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Kiona, sales assistant - Jersey
A sales assistant, called Kiona, was very helpful and polite when I was looking for a new pair of shoes. I bought some shoes around the same time last year and had her on that occasion too. Very welcoming and would deal with her personally when purchasing in the future. Excellent employee.
February 5, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Hannah you are the best sales advisor
I visited the store with my wife just to look at jackets for my wife, the assistant Hannah was so helpful and knowledgeable about all of the different types and her advice was extremely valuable.
My wife wanted to look at another couple of shops for some comparison but decided to return for the jacket Hannah had recommended. Not only was she helpful, she also said she would hold the jacket for an hour as it was the last size 8 available. This is the type of service I wish could be available everywhere. Thank you Hannah, we will not hesitate to come back again whenever we need something which you sell.
February 1, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Hannah - jersey
Hannah was a delight while serving us. Friendly - asked if we needed help, took us straight to what we had asked for and informed us with knowledge and a fantastic attitude.
January 20, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Sales Assistant
My sales assistant, a young girl, offered me brilliant service and made my experience better
February 4, 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Knowledgeable & helpful
Hannah was really helpful & knowledgeable when advising us. She spent lots of time going through everything, didn’t rush us & seemed genuinely invested in making sure we got the shoes/bag suited for our need. Thanks Hannah!
February 3, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service
Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and friendly. She gave us helpful tips and spent time ensuring the boots fitted properly. We also ended up buying a pair of walking shoes for my other daughter which were in the sale.
February 3, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A worker called Hannah helped me find a…
A worker called Hannah helped me find a coat that was very good quality
February 3, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
We were greeted by Hannah when we came…
We were greeted by Hannah when we came in looking for shoes and backpacks for the island walk! She was great help and very knowledgeable and nothing was too much trouble. Appreciated her guidance and left with what we were looking for. Thanks again.
February 3, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Hannah the sales assistant was lovely
Hannah the sales assistant was lovely - really helpful. Knew exactly what I was looking for
February 2, 2024
Unprompted review
Reply from Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Hannah was really helpful and…
Hannah was really helpful and knowledgeable
February 1, 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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