Bog & idé Reviews 

Generally a really poor level of service. Firstly, the level of information I was given was extremely poor. The emails were bare minimum, didn’t inform which books had been shipped and just told me to find more info on my profile. First of all, if you have more info - then give it to me in the email!! Secondly, there wasn’t actually more info there, it just listed the books I bought with no info about estimated delivery time or what had been sent when.
The delivery time was also much longer than expected, making it even more frustrating that there was so little info available. From the point of making my order, I had no idea when my books would arrive, and when I got “your order is on the way” emails, they didn’t inform me that the order had been split so I got a surprise at the pick-up when only one of my books were in the box, and I wasn’t sure if it was a mistake or not because there was no info about this in my emails or profile. Just really basic things that any e-commerce experience should have in this day and age.
Lastly, when all my books finally arrived, I realised I had made a mistake and order the wrong book, so I needed to return one, which I chose to do at the store. That was another frustrating experience where at first they shrugged and said to return I needed to give them a faktura to return. Fair request - except that I had never received this from Bog & IDE. It was frustrating to have this problem put back on me by your own staff. Eventually i pushed enough that they tried a bit more and said if I could find somewhere that listed the varenumber and price they could make it work - but they had no idea where I should look for that. I found it on the profile, but was surprised and frustrated that the staff didn’t know how to quickly find this and complete the process for me.
All in all, a shockingly poor experience. I can’t really understand how you can have an e-commerce process in this day and age with so few of the basics

They were extremely helpful and nice - the store is nice and tidy and they offer a nice variety of English books as well as stationery.

Have always had good experiences , and always love a nice walk and explore at their shops!

Super c",) .

Delivery was extremely slow and I received no reply from customer services despite emailing them.

Their terms and conditions state that gifts will be delivered within five days, but an order placed online on 4 August arrived on the 14th, twice the stated timeframe when counting only working days.

I also had to buy an alternative gift, as they didn’t reply to any of my emails asking about the delivery status.

At least the book arrived in perfect condition, but as of today, I still haven't received a reply to my emails.

I wull order again and again and again ,they are thebest also for retur ,verry nice and very polite ❤️

I’ve shopped at my local Bog & idé for over 30 years. Love the personnel, very friendly and helpful.

I got the English book I ordered but I don't believe it should have taken 2 weeks to arrive. Also no confirmation on the order which was not helpful. So if your not in a hurry then the service functions.

The book I wanted wasn't available in any store, except for Bog og idé. The delivery was expected to take 4-6 business days, in my case it took 3. Overall, great ordering experience and will definitely do it again.

Pigments in the watercolor set are rich and blend beautifully on the included paper. However, the brush shed a few bristles during the first use

Good website, fair price, good communication

I purchased a book I needed quite quickly. My delivery date was adjusted after purchase to two weeks with no option of cancellation.

Ordered a gift for Christmas it arrived in February : ordre number attached

Mvh Simon

I ordered a book online and selected the “wrapping for a gift” option. I collected the wrapped gift few days later and gave it as a birthday present only to discover that they forgot to cover the price label…
Everything else was good, the personnel is always nice and welcoming.

Very nice staff; ordered a book online and it arrived exactly when it said it would in the bookshop.

Professional! Staff are nice and professional! Deliveries and updates about pkg are great!

Ordered a book and a calendar from the website. By mistake I chose a 2025-edition, instead of the 2026. Bog og Ide Skanderborg tried to call several times, to confirm the choice, and readily changed my order when they finally reached me. Amazing service. Easy pick up of order in the shop. Shop is beautiful and well assorted.

I placed an order 10 days ago, but I still haven’t received any information about whether it has been shipped or not. The complete lack of communication is quite disappointing. I even emailed the shop in Valby, where I’m supposed to collect the order, two days ago, but there has been no response from them either. This silence is really frustrating.