Canadian Tire Reviews 

I’m surprised to see how low the reviews are for Canadian Tire. I’m all my years of shopping there, I’ve never had an issue. Today, I had an especially great experience and thought I should do a review. I ordered a Schlage Encode Plus from Canadian Tire about 2 months ago. Great price, quick delivery, great product and easy installation. However there was one small issue that I went back and forth with Schlage over and couldn’t resolve it. Of course they suggested I go back to where I bought the lock and exchange for a new one. I was dreading it because after over two months to ask for an exchange is usually a hassle anywhere else. At Canadian Tire there was no issue at all. They gave me a replacement without asking for the defective one first and just asked that I return it after I’ve installed the new one! Totally painless and a great experience. A shoutout to Parker in Customer Service and to Mike, the Hardware Manager.

Today, I tried exchanging SodaStream CO₂ cylinders purchased at this very store, only to be told they were a "different brand" despite having the exact same branding and labels as the replacements.

I've done these exchanges numerous times without issue, yet today I had to argue over something so simple.

This follows a previous incident involving a defective cylinder that leaked all its CO₂ before I could use it.

Repeated poor experiences and inconsistent customer service have pushed me to the point of taking my business elsewhere. Shopping shouldn't be this frustrating.

I am extremely disappointed with the way Canadian Tire handled my situation.

My car battery had failed well before the warranty expired, but unfortunately, the warranty had expired just three weeks before I was able to address the issue. During that time, I was fighting cancer, undergoing treatment, spending time in the hospital, and unable to work or take care of my car.

I am now recovering, trying to get back on my feet and find a job, while facing very difficult financial circumstances. I wasn't demanding anything — I was simply asking for an exception based on extraordinary circumstances. I was even willing to provide hospital records and insurance documents confirming that the car had not been driven for a long time.

The battery manufacturer showed understanding and helped me, but Canadian Tire did not. Neither the store manager at the Regent location in Winnipeg nor customer service showed any genuine interest in helping or even considering my circumstances. Becky hung up on me, while Pani told me that customer service has no control over store managers and cannot change their decisions.

What disappointed me most wasn't the warranty refusal itself, but the complete lack of compassion and willingness to help.

A little understanding and humanity would have gone a long way.

Was disappointed when they came to Canmore because we had Home Hardware, but eventually started shopping there as well. However, this past year too many women have been stopped as they walk in this store with their purses... apparently they should only carry a wallet. They are told to put their bag(purse) on a shelf while they shop... hmmm. The number of times I have seen bags on the shelf and no one watching over them makes me wonder why the heck any woman would be expected to leave her purse on the shelf. The inconvenience and the incredible ignorance of the young girl working there and the horrible manager that is there now, is incredible. Friends have told me of other women who were told to leave their bags at the front and their bags contained their credit cards and cash. If that got stolen or any money out of it was stolen , how would someone prove that?So many of these women just turn around and leave and go to Home Hardware where the management is lovely and friendly. I understand that there are people who unfortunately shoplift but the women who are getting targeted have been working and living in the valley for years and are honest and completely humiliated by this manager and the unfortunate young woman who seems to think women should leave their purses on a shelf behind her. This Canadian Tire used to be good when the previous manager was there who actually got to know the locals. However the latest manager and his unfortunate staff are targetting women and therefore losing thousands of dollars in revenue not from any of these women stealing but from these women turning around and leaving and going to home hardware or elsewhere and telling their friends and husbands. Whatever you do ladies, do not walk in there with a purse bigger than a wallet apparently. Mind you , there are some good old timers still working there who recognzie the locals and it is sad that the manager and apparently the same young woman from the descriptions I have listened to,don't have a clue about customer service. I know of one case where the friend was going in to spend 100s of dollars on a reno, paint, brushes, a ladder, hardware, ... but Home Hardware got the payment of 800. dollars instead. Marks Work Wearhouse is unfortunately housed in this Can. Tire and therefore probably doesnt know they are losing business because of Can. Tire as some of these women were heading in to their shop to stock up for winter for their families but were stopped at the front door and told to put their purse on a shelf behind the desk. Never heard of anything so stupid in my life.

I had Rohini help me find some foodsafe pails. She was great! I would never have found them without her! Thank you!

I am 70 years old Because I did not make my October 2026 after the statement date they applied to my September statement (which I already paid). So 2 payments. They would not accept it as Oct payment and if I don't pay Oct payment I will be placed for collection and won't be able to use their card. I have never missed at payment since I had it and this is what they wish to do I have a great credit score. Because of them there goes my credit score but it's the principle if you have a cdn tire card I'd advise to pay it on time because even when you make a mistake they don't care

Given the stress that external sources are putting on our economy, why is it that Canadian Tire sells US manufactured products given that there are Canadian equivalent products. For instance on my last visit to one of their stores, I noticed that all the electrical PVC fittings were Carlin, manufactured in the USA. In fact there are Canadian companies that manufacture the same products: for instance Ipex, BOW and others.

Shopping from Hell Part 1
I used to love your screens to help find products. It has become a nightmare.
1. Enter item: light bulbs
2. Show pretty picture
3. Everything except location which is all I want.
4. Every other detail including manufacturer's mother's DOB available.
5. Wait for staff. *IF* available, not busy or elsewhere.
6. Staff is new and doesn't know either.
7. Wait for more staff *IF* available.
8. Repeat.

WTF is wrong with you people?????

I just went to Canadian tire to do an exchange and a lady that does the exchange at Bay and Dundas said I couldn’t buy multiple items. I can only buy one item off of my receipt like that’s my money. I should be able to buy the things that I want. It’s still the same money still the same amount. I just had to add on more items but she’s telling me I could only buy one thing for the price I couldn’t buy multiple items which I think is ridiculous because it is my money. I will not be shopping back at Canadian tire.

I wanted to take a few moments to say how fantastic my latest visit to the St. Eustache store was!!! I think I spent 45+minutes in the Christmas section!! Gorgeous village setup, spectacular items for sale, tons of great deals to be had!!! And the TRAIN meandering through the little cabins, through the village was my favorite!!! Everything was so charming and warm!!! I spoke to a few employees and they were very proud of their store!!! At the cash, Linda King raved about the french Canadian or Canadians who own the St. Eustache store!!! She said Mr. Merrier was such a lovely person and spoke about how much he cares for his employees!! She said they had a few beautiful meals for several occasions and at birthdays are given a bouquet of balloons!! Happy employees make for a happy experience in your store!!! And Linda spoke to me in English!!! That's worth millions to me!! I loved every second being there and told my family to check out the Canadian Tire near them. They did that, but we're unhappy to find out that their stores weren't , at all like mine in St. Eustache!! I took a bunch of photos of the whole village and video of the train, so they could share in my excitement!! So, I say to you Mr. Merrier and everyone who had a hand in making my experience at your Canadian Tire, or my Canadian Tire, thank you from the bottom of my heart ❤️, Christine Sharp

I am extremely disappointed with my experience with Canadian Tire Bank and the Triangle Mastercard.

In November 2023, my husband and I purchased tires online and specifically selected the 24-month interest-free financing option. When we went to pick up the tires, we even asked the staff to confirm that the financing was in place, and they assured us it was.

We trusted that confirmation and continued making our monthly payments. However, over time, I noticed that the outstanding balance was barely decreasing. When I contacted customer service to understand why, I was told that the 24-month financing had never been applied to the purchase.

This means I have been paying interest for nearly three years despite believing we had secured interest-free financing.

What makes this experience even more frustrating is how the bank has handled my complaint. I contacted customer service, requested a full breakdown of my purchases, payments and interest charges, and was promised follow-up from a supervisor. I never received it. Instead, I received a letter referring me to a 90-day billing-error reporting period without actually addressing my concerns.

I find it unacceptable that a customer can rely on information confirmed by staff, have a financing option fail to be applied, and then be left paying the consequences for years.

I am still seeking a proper investigation, a complete account breakdown, and a correction of the interest charges.

My experience has seriously damaged my trust in Canadian Tire Bank. I would strongly encourage anyone considering promotional financing to verify that the offer has actually been applied to their account and monitor their statements closely.

This isn’t a tire service, it’s a joke.
My husband had an 8 a.m. appointment, but apparently even with an appointment you still have to wait in the general line. What’s the point of appointments, then? Guess how long it took to get his tires? Two and a half hours.
Thank God he checked them before accepting the order, because two were made in 2025 and two in 2020. When he paid online, nothing said that two of the tires would be six years old. Paying $1,200 for this is ridiculous.

Rude aggressive arrogant customer service staff that are more interested in beating the customer than trying to solve the problem CTC created or satisfy a customer! Today was the third (3rd) time I was double billed for an on-line order and told by the store there is nothing they can do, that I have to waist more of my time calling on-line support whom has the most incompetent ignorant CS staff I have ever delt with anywhere! I typically spend $5000 to $10,000 a year at my local CTC store only to be treated like garbage, so you just LOST A CUSTOMER FOREVER!!!

Canadian tire advertise things that they don’t have in store. When there twice and they don’t carry the items advertised on the internet. They also run false advertising. They got caught couple years ago. I wish we have more competition like the US. It’s terribly to be stuck with these animals

Sold me a used pellet gun at full price just got home and saw that it was used took 30min just to get help the worst experience I ever had I well not be going again

From reading a recent review it seems that my wife is not the only one that has had a bag/knapsack problem. This store security guard didn't even want to let her in and was very rude. We had been to another store the day before with no problems.

I received outstanding service from start to finish from Darlene M. From Canadian Tire Scott Road #0678 on Oct.19/2026.

Thank you Darlene for going above&beyond it was much appreciated!

Jody Dickson
604-786-8014

took my car to Cobourg Canadian tire for a safty check, they put it on the hoist for 3 hours, never took any wheels of never did anything, it just sat there, then said it did not pass the certifacaton, they did not check anything on the car, then charged me $280.00 for nothing, bewere these are crocks

I had booked my car in the Canadian Tire Grandview Hwy, Vancouver, BC auto department for some work - oil change & tire rotation - I was told it would be a couple of hours so I left my vehicle there and walked home. When I got home I had a phone message from them telling me my car wouldn't start. So I called them back and the guy told me that they tried to start my car a couple of times but it just cranks but never starts. I said that's impossible - how do you think I got the car there? Anyway, he then says they can run diagnostics on it to see why it won't start but that alone would cost $175 before tax. I told him I'm not paying that and that I would have BCAA come out and run a diagnostic for free. So I had to walk back to that store and got my keys back and what do you know - my car started right away with NO problem. The BCAA guy and I stood there, we couldn't believe how dishonest this shop has become. BCAA made a note of it and said he would report this to his boss. DO NOT take your vehicle to the Canadian Tire on Grandview Hwy - they are dishonest and will rip you off!!

Don’t shop at the Calgary DALHOUSIE Store !! it's really got very bad managment!

I went there on Oct 14 and bought 10 items for plumbing job I was doing at home, I purchased 10 items, all good.......

I got home and opened the handheld power drill box .... it was no good. The drill shank needs a small silly allen key to change the blade and I don't want it because of the hassle. Closed the box to return it to the store.

The second item was a brass crimp valve for a PEX line, I opened the package, installed it, and closed the value. I went downstairs to turn on the water and by the time I got back upstairs it sprayed water all over the bathroom while CLOSED!!! Not very impressed. I removed it and went and got a real valve from Home Depot. Packed that up to return it as well.

I got to the store and went to the customer service desk and was told that NEITHER item can be returned - only a store credit !!

OK, for the drill it was brand new in the box but according to Austin it was "opened" but it was just a flap. Actually the lady opened the box to check on the contents at that desk but OK sure ......

For the valve, you don't get to keep my bloody money when you sell me a piece of junk valve that sprayed water all over my bathroom. You sell crap - that's a store and supplier problem - NOT MY PROBLEM.

I left the items at the service desk and I opened a dispute with my credit card company ........ just now as I type this review.

I want my $65.98 out of the $264.76 I spent there for the last time........ and yes, I WILL opening a small claims court case if the CC card company won't fix it.