DID Electrical Reviews 

50,109
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the excellent advice received, which aids in selecting suitable products and ensures overall satisfaction with purchases. The service provided is frequently highlighted as efficient and professional, contributing to a positive and easy experience for consumers. However, some customers also noted issues with delivery services, experiencing unexpected delays, uncommunicated changes to dates, or products not arriving as scheduled. Additionally, a few other people felt that post-sale customer service was unsatisfactory, citing unanswered calls, a lack of follow-up, and poor communication when resolving issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases, such as... See more

Service

Users describe positive interactions with service, frequently highlighting the helpfulness and efficiency of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and easy... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a new television and after a very dissapointing customer experience with 2 retailers in limerick, I then made my way to DID electrical. What a breath of fresh air! I met Joseph, he... See more

Company replied

Rated 5 out of 5 stars

The young salesperson in the Clonmel was extremely helpful and very knowledgeable. I made a follow up call on Friday just to check delivery and again he was so helpful on the phone and delivery arrive... See more

Company replied

Rated 5 out of 5 stars

We visited the Finglas store today for a power Bank charger. Our server was Emma who was very helpful, friendly and kind to us. She gave great advice and recommended various products that we enquired... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(50,109)

12,582 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super reliable and really really helpful.

I visited during this last heatwave when my mother's fridge broke. She is 91 and has dementia so it was imperative that we get a new fridge as fast as possible for her, and the live-in carer.
Eamonn listened and understood both what we needed and the budget/time limitations we had. A new fridge was chosen, delivered and installed a couple of days later.
Really lovely people, so easy to deal with, very very helpful and super reliable too. Can't recommend them enough. Thanks Eamonn!!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Brendan in Tullamore was very helpful…

Brendan in Tullamore was very helpful in finding the dishwasher we wanted. He arranged for one to be delivered from another branch and sorted home delivery/installation too. He offered sound advice on a stick vacuum too so we bought it even though we didn’t go to the store with this intention. Great service from Brendan

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

SO26-1337430

SO26-1337430 - I dealt with Gareth day just coming in to receive my product. Gareth was friendly and quick receiving my product very efficient and a lovely chap

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop, easy to navigate, lots of different options for what I was looking for. Staff member Mandy was very helpful giving great advice.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Conor in the Limerick store 10/10

Conor in the Limerick store was so helpful in helping me today, above and beyond service! Thanks so much

July 30, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Conor was very helpful in Limerick

Conor was very helpful in Limerick, no overselling, informed me and gave me the perfect advice. Will be back and would definitely recommend to all who ask.

July 6, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A very helpful member of staff who’s…

A very helpful member of staff who’s name is Gareth at the checkout !

July 29, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Staff in the shop were so helpful and…

Staff in the shop were so helpful and friendly.

July 30, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

More the helpful

More the helpfully couldn't have been easier to deal with

July 30, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Linda went above and beyond when…

Linda went above and beyond when organising repair of a tablet we purchased at DID Bandon.
She is capable, friendly and goes the extra mile.
Thanks so much Linda
Emma Keane

July 30, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Friendly staff

Friendly staff

July 29, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Hauer Washing Machine

Fourteen months ago we purchased a HAUER washing machine from DID Electrical in Lucan. Since then, a steel ring around the door opening liner has come loose four separate times, each incident causing significant flooding in our utility room. The water has seeped under the adjoining stud partition and beneath the timber floor in the next room.
We now have a persistent mouldy smell throughout the house, and we’ve had to spend over €600 on two dehumidifiers in an attempt to dry out the affected areas. The timber floor has warped and discoloured from the water damage, and the adjoining room is still not fully dry.
We have been engaging with DID Lucan for several weeks. Yesterday we purchased a new washing machine, and to be fair, the team did discount the cost of the faulty HAUER machine from the price. However, we are now facing thousands of euro worth of damage to our home as a direct result of this recurring fault. The staff advised that they could not assist with the damage and suggested submitting a formal complaint.
DID, we are asking for your help. The repeated failure of this appliance has caused extensive and costly damage to our home, and we would appreciate support in resolving this properly.

July 29, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Norman,

We appreciate you bringing this matter to our attention. We kindly request you contact us at help@did.ie with more information regarding the alleged damage.

Thanks
DID Electrical

Rated 5 out of 5 stars

Installation was done speedily by an…

Installation was done speedily by an extremely competent and friendly gentleman. Delighted with my new Indesit washing machine and an absolute bargain at the price; €325.25 including removal of existing appliance, delivery and installation of new machine. Hihgly recommend D.iD.

July 28, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great from Start To Finish

Great from Start To Finish. Derek helped me with a new TV and you can see how much experience & knowledge he had. Many Thanks for the seamless transaction.

July 28, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

DID Electrical in Killarney

Went to DID Electrical in Killarney. Nikola talked us through the washing machines we looked at. With his wealth of information he helped us to pick out one that would suit our needs best. He was extremely patient and answered all the questions we had.

July 29, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Mandy was polite and caring and…

Mandy was polite and caring and everything about the product. Talkative and a delight to deal with.id certainly go back there to shop

July 29, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look