DID Electrical Reviews 

50,227
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond to assist. Many people found the service excellent, appreciating the friendly interactions and smooth overall experience. Reviewers are also very satisfied with their purchases, leading to a positive overall shopping experience. However, some customers also noted issues with delivery services, experiencing delays, unannounced schedule changes, and general dissatisfaction with the service provided. Additionally, a few other people felt that customer service could be improved, citing unreturned calls, lack of follow-up on inquiries, and difficulties in resolving their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the best prices available and a great... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent care and attention received... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and seamless deliveries,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing staff as courteous, kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a double oven and from the moment we walked into the Malahide Road DID Store Danillo was extremely informative and helpful. We wanted to purchase through finance and although we had t... See more

Company replied

Rated 5 out of 5 stars

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge... See more

Company replied

Rated 5 out of 5 stars

Alec and Johnny delivered my washing machine yesterday morning. They called to advise me of exact time 10 minutes before they were due to arrive and provided excellent care and attention while i... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,227)

11,274 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent in store advice on appliances

Joe served us in store and offered practical advice, some of which we hadn't considered ourselves. When we asked to see the chest freezers he brought us to the display and then took out his tape measure. He advised considering an few cm of additional clearance at the side to allow the fan/heater to function properly when in place and measured the height of the freezer with the lid open(a measurement not available when looking online). He had in depth knowledge on the reliability of the make, size options and other freezer types we could consider. We were confident that we were choosing the right unit for us. Joe clearly has years of experience and is passionate about ensuring that the customer gets an appliance that will serve them well for years.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Oisin and his co worker were very…

Oisin and his co worker were very helpful in assisting me when trying to pick out a coffee machine. They had great knowledge of there large stock of coffee machine and gave great recommendations for my needs

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience and atmosphere

The whole experience in DID was amazing. As soon as we walked in the staff greeted us with a smile. Joseph helped us choose between a few options and took his time advising us on the right TV for us and our new home. He was very friendly and took his time helping us. Our experience overall was extremely positive

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Class A service received in Crumlin

We have been custumers at DID Electrical Crumlin for over 10 years now. Marcos have been assisting us in the past few times we've been in the store. His Class A customer service and products knowledge are a plus. He waa very helpful and attentive to details during all the sale precess. If you are about heading to DID in Crumlin for a kitchen revamp, just check if Marcos is around😊!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered oven and hob and selected day

Ordered oven and hob and selected day. Website automatically gave me a different day which was 5 days later.

I rang the clonmel store and spoke to Billy who immediately accommodated me by changing the delivery date for the next day. Have to say it made a big difference as I have a three year old to consider. Thanks Billy 💫

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Joesph at DID…

Excellent service from Joesph at DID Electrical in Limerick. He went out of his way to help me purchase a milk frother that suited my needs, and I'm delighted with it. It's easy to use, works perfectly, and will make my morning coffees so much better. Great customer service and a great shopping experience.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Nice helpful staff!

August 3, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi There

Thank you for your Feedback we truly appreciate this,

Thank you
DID Electrical

Rated 5 out of 5 stars

Deva in Swords store extremely helpful…

Deva in Swords store extremely helpful and huge patience. Made the purchase so easy.

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Paula,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with our team member in the Swords store, and that your purchase was made easy. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

Amazing service and friendly staff!

Great store with plenty of options and super friendly staff!

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our wide selection and friendly team.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Conor was very helpful!

Conor was very helpful!

August 4, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Limerick Store

Eoin was very helpful throughout my whole experience and had great knowledge about all the products I was purchasing that day. The staff in Limerick are all so so friendly and welcoming upon entering the premises and will definitely be returning for future purchases !

July 3, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with our team and their product knowledge. We appreciate your kind words and look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 4 out of 5 stars

Mike (Briarhill) was very helpful

Mike (Briarhill) was very helpful. Got what I needed, no hassles

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Derek,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience and found our team member very helpful. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

Excellent staff

I was helped by Thomas and he was great! Really easy to deal with and so helpful.

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Jessica,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our team member. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

I meet Joseph

I meet Joseph. He was great. Guided me and eventually found me a watch.

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi There,

We're so glad to hear our team provided you with such excellent guidance in finding your watch! We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

Looked after by Pat who was…

Looked after by Pat who was knowledgeable polite and very helpful.

July 28, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Sarah,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with our team member's helpfulness and knowledge. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

Super easy

The website it’s very easy to navigate and the staff was prompt and friendly at collection. I recommend this service.

August 3, 2026
DID Electrical logo

Reply from DID Electrical

Hi There

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our website and our friendly staff at collection. We appreciate your recommendation.

Thanks
DID Electrical

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