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DID Electrical Reviews 

49,889
•
TrustScore 5 out of 5

4.8

Appliance Store
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Review summary

Created with AI, based on recent reviews

Looking at 12,933 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond to assist with product selection and provide detailed information. Many people highlight the excellent overall service, noting a smooth and easy process from purchase to installation. Reviewers are also very satisfied with the quality and selection of products available, finding them to be good value and meeting their needs effectively. However, some customers also noted significant issues with delivery services. People experienced considerable delays, with items arriving much later than promised or not at all, sometimes after a long wait. There were also complaints about poor communication regarding delivery status, stock availability, and a lack of updates, leading to frustration and wasted time for some reviewers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, friendliness, and knowledge.... See more

Product

Customers had positive experiences with product, often praising the quality and functionality of items like a... See more

Service

People report positive experiences with service, often highlighting great value, fast delivery, and efficient... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team member Caitlin in Tallaght DID Electrical store was a great help. We have a small baby and had been looking all over Dublin for any sort of fans and she was able to assist us in click and collect... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery. I ordered a Meaco portable fan air circulator online & it was delivered by courier 2 days later. Very good product so far & extremely quiet. Brilliant to have in this hot weath... See more

Company replied

Rated 5 out of 5 stars

The member of staff that served us was very helpful and professional. His name was John. We bought several electrical appliances in DID through the years, and quite often going into the store we could... See more

Company replied

Rated 5 out of 5 stars

Oengus in Wexford was super helpful today, I needed a new microwave but am short on space and Oengus took the time to talk me through the capabilities of the smaller microwaves. The information he pro... See more

Company replied

Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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Asks customers to review

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4.8

All reviews

(49,889)

12,384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Needed a house phone

Needed a house phone, people are always blowing up my line ! My phone broke. I needed one badly. Billy came in hand. Showed me a whole new type of phone. Bro really was helpful

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Went into Did clonmel

Went into Did clonmel, was looking for a co2 cylinder. The big boss man himself Donal hooked me up, he was delightful. Will 100 % be back

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best value and great installation experience

With the discount on the installation and much lower delivery charge we saved €60 instead of shopping for the same appliance in a local competitor. The delivery/installation guys were brilliant. On time in our 4 hour delivery slot estimate and extremely pleasant and professional. Great service.

July 17, 2026
Rated 5 out of 5 stars

Amazing Shopping experience

Mandy was really helpful in deciding a good beard shaver/trimmer for myself. I would recommend going to did electrical at tullamore, as I was able to get the product with some discounted price which is really affordable and worth for that price

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Quick order turnaround and order was delivered as promised on day and time. Great service. Delivery man was efgicient and professional.

July 17, 2026
Rated 3 out of 5 stars

Everything about this purchase was…

Everything about this purchase was satisfactory except the packaging of the item, it is a Samsung galaxy a11+ tablet, it arrived quicky but had nothing but a plastic bag around it, all corners of the box were damaged/broken, the tablet itself appears to be undamaged (i have not turned it on yet)but I would recommend that fragile items are better protected in the future.

July 17, 2026
Rated 5 out of 5 stars

Great shopping experience

I was served by Reinard who knew the make of vacuum I wanted just by me describing it. He fetched it in double quick time and then showed me the replacement bags that I needed. I was in and out of the store in a matter of minutes. The vacuum machine that I wanted was cheaper in DID than most other stores. Great experience.

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

Quick, helpful staff

I was in and out quickly, I was asked if I needed help on product. I enquired about the robot vaccum and was assisted in relation to it. Got what I needed.

July 18, 2026
Unprompted review

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