DID Electrical Reviews 

50,991
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 10,037 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers highlight that the store team members are exceptionally helpful, friendly, and deeply knowledgeable about the available home products, ensuring a completely pleasant shopping journey. People consistently mention that delivery and installation services are extremely efficient, with professionals arriving on time and handling everything with great care. However, some people mentioned frustrations regarding significant delivery delays and long waiting times when trying to contact customer support over the phone. A small group of consumers also reported encountering unhelpful local staff members, unfulfilled collection promises, and somewhat disorganised pickup processes at the branches.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees are very helpful,... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with items like a great watch and... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful staff members who... See more

Customer service

Customers had positive experiences with customer service, frequently praising helpful staff members who took... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers praised fast turnarounds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brendan in your Tullamore branch knows everything there is to know about TV s. . We had the most wonderful experience with him . He went above and beyond to help us choose . 5star experience from e... See more

Company replied

Rated 5 out of 5 stars

I went into the store with very little knowledge about TVs, I was greeted by Cash a very approachable member of staff. Cash was a great help to me as he informed me in detail about the wide range of t... See more

Company replied

Rated 5 out of 5 stars

Damien fitted my integrated washing machine for me this morning and I could not praise him highly enough. Nothing was too much trouble and he took great care with his work to ensure the machine was pr... See more

Company replied

Rated 5 out of 5 stars

The staff were all very helpful and knowledgable, so lovely to deal with. Special mention to Jake, Maria and Luke Jr as they all assisted me. Really happy with my purchase and the excellent customer s... See more

Company replied


Company details

  1. Appliance Store
  2. also in
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store
  6. Vacuum Cleaner Store
  7. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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Asks customers to review

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4.7

All reviews

(50,991)

9,916 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a very positive experience at the…

I had a very positive experience at the Finglas store. The customer assistant was incredibly helpful and solved my query straight away. Great customer service!

October 26, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I had an excellent experience with DID…

I had an excellent experience with DID Electrical. The staff were friendly, helpful, and professional. The customer service was great, and everything was handled smoothly.
While my fridge was not working as give a load fridge to me and family going till the haier 1099 euros was delivered. I would highly recommend DID Electrical in Briarhill Galway to anyone looking for quality products and excellent service.

October 23, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Mandy in tullamore was very helpful and…

Mandy in tullamore was very helpful and informative of all products I asked about today . Thank you for you for arranging the sale and delivery .

October 27, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very professional service

Very professional service. The washing machine was delivered as scheduled, the installation team did its job well. The customer service was professional and helpful. Good job. Highly recommended!

October 22, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I met Mandy in Tullamore branch

I met Mandy in Tullamore branch, super helpful.

October 21, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

My new cooker was installed quickly

My new cooker was installed quickly and effortlessly.

October 23, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great customer service

Great customer service! Mandy helped my dad with his enquiry and got him sorted so writing this on his behalf.

October 26, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very good customer service

Very good customer service, Mandy sorted me out with a new microwave in less than 10 mins when I was in a hurry

October 26, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Super friendly and professional Staff

Super friendly Staff, amazing customer service. As soon as I came into the shop David asked if I needed help, and carried my huge old tv from car (which I needed to recycle). Then Mandy and David helped me to pick the right laptop. Super knowledge, professional, and extremely nice experience. Thank you!

October 26, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I purchased a tv today in the Tullamore…

I purchased a tv today in the Tullamore store and I had the Pleasant experience of dealing with Mandy who couldn’t be more helpful from start to finish. Went over and above to help me pick out an appropriate tv for the area I required. Definitely 5 stars from me. 👍

October 26, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Easy to order on line

Easy to order on line. Was a little disappointed that the order wasn’t available immediately when I called to your store.

October 25, 2026
DID Electrical logo

Reply from DID Electrical

Hi John,

We are glad you enjoyed our easy online ordering. We understand the delay when you arrived was frustrating, and we are working to speed up our pickup process.

Thanks
DID Electrical

Rated 5 out of 5 stars

Customer service by Rima was…

Customer service by Rima was excellent,it was so good to get the advice from Rima about the product I was purchasing no rushing she took her time explaining everything with me I will be back 😃 Anita

October 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

The staff were all very helpful and…

The staff were all very helpful and knowledgable, so lovely to deal with. Special mention to Jake, Maria and Luke Jr as they all assisted me. Really happy with my purchase and the excellent customer service

October 24, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Good communication and notification of…

Good communication and notification of arrival time of goods. The machine arrived within the appointed timeframe. Driver was courteous and unpacked the machine and removed packaging.

October 24, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Ordered watch click & collect

Ordered watch click & collect, was ready to be picked up few hours later, gentleman in store was friendly and efficient. Good experience overall, watch great also

October 24, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent, fast and convenient service

Excellent service. Ordered item online for collection. When collecting, the item was delivered from the warehouse to the boot of my car during bad weather. The price was also the cheapest I could find in Ireland. Very happy with the product.

October 24, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Exceptional customer service from Mandy…

Exceptional customer service from Mandy and Karl at DID Tullamore. Really helpful and knowledgeable in helping me choose a new washing machine. Would definitely return to the store again for any appliance needs.

October 20, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, great service.

October 23, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Works perfectly. Good price.

October 23, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery. Very pleased

October 23, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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