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DID Electrical Reviews 

50,029
•
TrustScore 5 out of 5

4.8

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 12,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and knowledgeable, often going above and beyond to assist with purchases and inquiries. People appreciate the excellent service received, highlighting the ease of the process and the valuable advice provided by employees. Reviewers are also very satisfied with the quality of the products and the efficient, stress-free overall experience. However, some customers also noted issues with delivery services, experiencing delays, unfulfilled orders, or a lack of communication regarding their purchases. A few other people also felt that there were problems with product compatibility or installation, and some reported receiving items that did not work upon delivery.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Product

Clients share positive opinions on product, with many expressing delight with their purchases, such as a new... See more

Service

Reviewers highlight positive aspects of service, with many expressing happiness and satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a lot of what you might call white goods here. Kitchen appliances such as a cooker, a microwave, washing machine, dryer and others items. Have most recently bought a fridge and have... See more

Company replied

Rated 5 out of 5 stars

We went to the store in Airside, Swords to purchase a gas hob. The salesman, Reinard, who dealt with us was both professional and friendly. He was able to answer all our question clearly and was very... See more

Company replied

Rated 5 out of 5 stars

Excellent assistant today - Daniello in your Artane branch going above and beyond in customer care. Daniello has a very friendly calming approach which is not overpowering to the customer. He s... See more

Company replied

Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,029)

12,502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Helpful & friendly

Owen was incredibly knowledgeable, friendly, and helped me find the exact product I needed without any high-pressure sales thanks

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and advise

Great service and advise. I was in a rush and Derek was very helpful, straight to the point, told him what I was looking for and got great advise. Product exactly what I needed. In and out in no time. Thanks

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Top lad

Top lad, Paul,( airside) very knowledgeable, pleasant to deal with, would return to the shop based on this experience

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Staff and Experience

Conor at the Limerick Childers Road store was very helpful and answered all my questions. Great store and friendly staff. Have purchased a few products there and each time had a pleasant and easy experience! Will definitely be back.

July 23, 2026
Unprompted review

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