Direct Save Telecom Reviews 

Kerry was very pleasant, very polite, and helped me with the upgrade from copper line to digital. She looked for a personal quote that suited my elderly Aunt, and was able to sign us up for a much improved supply at a slightly reduced price. Great fast response to my subsequent query too!

The Sales Manager Kerry explained everything to me very thoroughly, extremely knowledgeable about the whole procedure, installation, costing and products giving me reassurance where needed.

I have been with DST since 2007, so nearly 20 years. Kerry, who I spoke with today (30.Jul.2026) , was staggered. She was super helpful today and reassured me that my switch to fibre would be as painless as possibile...we all hate change don't we!
Why I have stayed with DST...although they are a smaller broadband company than the main broadband giants, I have always received excellent service, my calls are answered in minutes and the tech team have always resolved any issues by the end of any call made (which are few and far between). I think its important to support smaller companies.

This company are fantastic! Always sort out my enquiries and resolve my issues swiftly. I think they are excellent value for money too. I wouldn’t go anywhere else.

Useful call explaining future strategy and outlining the options. A brief discussion around phone usage and they were able to give me an upgrade and reduced my outgoings. Very impressed, thank you Kerry.

Everything

I reccomened you stay away from this scammer company. They told me there is no fee towards fixing my internet which needed a repair/switch but they decided to CHARGE £270 FOR A 3 MINUTE JOB. I was forced to pay and now iam writing this to save someone from signing a contract with them.

Ideal customer service very bright and bubbly conversation no time wasting no messing around like talking to your best friend and that’s how customer service should be

The customer service agent was friendly but professional. He explained clearly the whole process. Offering to me any additional information I may need and who to contact if I felt confused.
I felt happy and satisfied becoming a new customer with the company. In addition to this, i felt happy letting them carry our work in my home.

Got a call from Kerry. Telling and explaining in detail about the upgrade I will be getting. From installation to payments. Which has gone up higher. But I’ve been with direct save for almost 6+yrs. and never had any major problems. And if I have they have sorted it out really quickly.

Kerry was very polite and friendly and was also very clear in explaining the work on our internet service that would be carried out within the next few weeks. Direct Save Telecom have been an excellent ISP which is why we have been with them for over 6 years now. The few times we've had a problem they have always been there to help with what seems to be a UK based customer care department. I recommend them.

Kerry Hadlum was very pleasant and helpful
Explained the new system
A very very nice telephone manner
Thank you

Kerry rang with offers for upgrading to the new system,
very pleasant, professional with all the information I needed to make my decisions.
It has always been a pleasant experience dealing with DST. over the last 15 years. Very good Value for money and problems solved quickly.

Snigdha H really went above and beyond to ensure that I was getting the product I wanted and clearly spoke through the next steps and what I can expect in terms of timeline and price. Snigdha also went to the extra effort of calling to ensure communication was safely received and the installation process worked under my circumstances. Exceptional manner and customer service care

This company were extremely slow after my internet stopped working. The technical department arranged for a BT engineer to check my signal 3 weeks later. I have not had Internet for my desktop computer that I need to use for work. Also affected my Smart TV. Unable to access streaming & Netflix.

I had full fibre recently installed, and I think I was pressurised into taking out a 24 months contract, which now I'm stuck with otherwise I will have to pay a huge amount of money to get out of. Ever since the installation my land line stopped working, and no matter what I do the WiFi on my TV just simply will not work and doesn't connect. I have made several calls day after day to the company and nothing is resolved. They are not helping me at all, I am 70 years old and feel that I've been taken advantage of. I eventually canceled my landline, but I still can't get my Wifi on my TV. I'm at a lose to what to do. I'm paying for a service that I don't have. Everything worked perfectly until the change over. I'd like to change providers but can't afford the penalty I'd have to pay.

Very friendly and helpful. Understood the kinds of issues and was there with solutions.

The talk through was good and explained what was going to happen in the near futuire which was also good. What I did not realise was that I had to change my broadband for the upgrade which I am not very happy about but time will tell. Other than that it was good

Such a terrible company, been with them since 2018 been all good but in the last few years it’s just gone downhill, no way to access if your in contract or any statements, there online portal is so obviosuly an ai built website, we finally submitted to move using the OFNL pne way switch, letting our new provider handle the switch, just to recieve 2 letters (our first 2 letters in the past 4 years from them while not being on paperless) the first letter was a fee for not giving 28 days notice of switch which was fine, but the second letter was absurd, a £50 charge for not returning the router, which would he completely valid if one we was told to return the router, and two actually received an address or shipping label to ship it out with, and just to make it even worse, we payed £50 a month for 300mbps speeds, just to just about get 30 on a good day, terrible company would definitely not recommend