Dobbies Garden Centres - Cadnam Reviews 317

TrustScore 3 out of 5

3.0

Southampton Road, SO40 2NB Cadnam, Hampshire, GB


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See what reviewers are saying

Rated 3 out of 5 stars

I love the actual garden centre and the staff are all nice and friendly but the food is not up to standard. The Quiche i had a few weeks ago was not prooerly defrosted and cold. They did eventually w... See more

Rated 5 out of 5 stars

Great customer service when we came to buy our Christmas trees in December. Staff were immediately on hand to help, friendly and helpful, and even wheeled the trolley to the till for us! We enjoyed ou... See more

Rated 1 out of 5 stars

Over a period of many years , this is the first time I have had cause to complain re the restaurant. Today we ordered the new addition to the menu, beef burger with chips etc, the meals arrived after... See more

Rated 5 out of 5 stars

Yesterday I met up with my daughter for a breakfast catch up. I had the eggs Benedict and my daughter had the full English. Both meals were excellent, nicely presented and very tasty. We were s... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Southampton Road, SO40 2NB, Cadnam, Hampshire, United Kingdom

3.0

Average

TrustScore 3 out of 5

317 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A Great breakfast experience!

Yesterday I met up with my daughter for a breakfast catch up.
I had the eggs Benedict and my daughter had the full English.
Both meals were excellent, nicely presented and very tasty.
We were served quickly by some very helpful staff.
All in all…. ‘A great breakfast experience’ 😄

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

The most disappointing breakfast ever

The most disappointing breakfast ever. One small chipolata masquerading as a sausage. A barely cooked fried egg with some still clear and runny white. An inedible undercooked half fried tomato which the first (and only) bite tasted suspiciously fish like. An experience I will not be repeating.

April 6, 2024
Unprompted review
Dobbies Garden Centres - Cadnam logo

Reply from Dobbies Garden Centres - Cadnam

Hi,

Thanks for sharing your review about our Cadnam restaurant.

I'm sorry to hear that the quality of your breakfast fell way below par.

I appreciate how disappointing this would be for you.

I've shared your comments with the hospitality team.

Team Dobbies

Rated 1 out of 5 stars

Just had visit to Cadnam G Centre

Just had visit to Cadnam G Centre. Lady taking orders looked so stressed. Given dirty milk jug. Presentation of my J potatoes+tuna was awful. Water jugs empty -waited ages to get tap water. Dirty glass. Jacket potato skin so tough.Think more staff needed--that look happy and give a welcome. I'm not going to renew my card (£12 for year).
However coffee is good but cakes expensive for what you get.

March 24, 2024
Unprompted review
Dobbies Garden Centres - Cadnam logo

Reply from Dobbies Garden Centres - Cadnam

Hi,

Thanks for sharing your review.

I'm sorry that your recent visit to our Cadnam restaurant didn't meet expectations.

It sound like we fell short on this occasion.

Your feedback is very important to us and will be shared with the team to address.

I'm sorry that you don't intend to renew your loyalty membership, however I hope that should you change your mind you can see improvements in store.

Team Dobbies

Rated 5 out of 5 stars

A lovely lunch experience

I visited the Dobbies at Cadnam as a lunchtime treat for my 88 year old mother-in-law. We enjoyed a super lunch and the food was lovely. The staff we met were very pleasant and friendly. Looking forward to our next visit in March.

January 18, 2024
Rated 2 out of 5 stars

Me and my disabled husband went to pay…

Me and my disabled husband went to pay for our goods at the till and she acted as though she could not care less if she served me or not. There were two young girls at the till and because my husband tried to complain he has no speech they laughed at him.
She said it’s going to be a long day then leave if you don’t want the job. Where are the old staff.

February 10, 2024
Unprompted review
Dobbies Garden Centres - Cadnam logo

Reply from Dobbies Garden Centres - Cadnam

Hi Jessica,

Thanks for your rating and review.

I'm sorry to hear about your experience at our Cadnam store.

Treating our customers with respect and providing excellent customer service is paramount to us. I appreciate that your encounter would make you feel unhappy and disappointed.

I'll share your comments with the management team for them to pick up internally.

Please feel free to contact us direct if you'd like to discuss some more.

Thanks again
Team Dobbies

Rated 5 out of 5 stars

Great customer service

Great customer service when we came to buy our Christmas trees in December. Staff were immediately on hand to help, friendly and helpful, and even wheeled the trolley to the till for us! We enjoyed our experience so much that we came back in to the store afterwards to browse for Christmas gifts and food.

December 7, 2023

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