I hate I bought a car from them, they know when things are wrong with their vehicles but dont bother fixing them, they just leave it up with the warranty company once sold but they know the warranty c... See more
Company replied
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No haggle true pricing is the best part! Staff is really nice, knowledgeable and help you get out the door with what you want. Cicero Williams in my opinion got us taken care of really quick, took us... See more
I reserved one vehicle but when I arrived at the location I seen other vehicles that I found myself being interested in. Mr. Terrence and John were very patient with me on making my decision. John was... See more
Mia was an absolute delight and she helped us every step of the way!! She has excellent customer service and we didn’t feel pushed to get into anything we didn’t want!! I think I tagged the correct lo... See more
Company replied
Company details
About DriveTime Car Sales - West Houston
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
6335 Southwest Fwy, 77074, Houston, TX, United States
- 18326496515
Discover DriveTime
3.6
Average
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I felt rushed and not wanted but I…
I felt rushed and not wanted but I needed a car. The sales rep. was not welcoming.
August 31, 2022
Reply from DriveTime Car Sales - West Houston
Hello Carolena,
Thank you for providing us with your feedback. I am genuinely sorry to hear about your experience with our dealership location.
Please know that we do our best to provide all our potential customers a personalized and comfortable experience. I greatly apologize if this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.
We appreciate and value your feedback. We will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any questions or additional feedback, please don’t hesitate to contact our Customer Relations department at (888)-290-0148.
Best regards,
DriveTime Customer Relations
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